My dogs absolutely love the dental powder! They lick the bowl completely clean to get every last bit. And we love it because there is no more bad breath! It started working within 3 days and is still... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The monthly subscription is perfect for us. I get the email notifications. It debits to my payment method on a consistent date. Besides all that my dog goes crazy for them. I have seen some improv... Toon meer
Bedrijf heeft geantwoord
I've tried 2 different kinds: Allergy and Immune Chew as well as Probiotic Chew. The probiotic one seems a bit dry compared to the other; Allergy and Immune looks like a little chunk of sausage. I hav... Toon meer
Bedrijf heeft geantwoord
Got my Frenchay the probiotic gut chews as he was an aggressive paw licker/scratcher he has been taking them over 2 weeks now and the difference in him is amazing he now licks them clean and that's al... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Geschreven door het bedrijf
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contactgegevens
One World Trade Center, 85th Floor, 10007, New York, Verenigde Staten
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3,9
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15K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Our senior dog who began limping and…
Our senior dog who began limping and laying around has lost his limp and is more eager for short walks in our neighbourhood
14 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
They always work with my schedule of…
They always work with my schedule of traveling and adjusting my mailing dates. My dogs stomach is normal with the probiotics. Awesome people
13 augustus 2026
Antwoord van PetLabCo.
Hi Leonard,
We are so happy to hear that we can work with your schedule and that your dog's stomach is doing well with the probiotics! Thank you for sharing your wonderful feedback.
Kind regards,
PetLabCo.®
Really works!
Website is easy to navigate, and customer service is great! Products really do work! Delivery was pretty quick. Easy to order.
21 augustus 2026
Antwoord van PetLabCo.
Hi Victor,
We are so happy to hear that you found our website easy to navigate and that our customer service was great! We're also thrilled that our products are working well for you and that delivery was quick. Thank you for your kind words!
Warm regards,
PetLabCo.®
Helpful
They took care of me and my dog Stella. Got a replacement order on its way and hopefully i will receive it soon. Thank you Petlab co
20 augustus 2026
Antwoord van PetLabCo.
Hi Anthony,
We are so happy to hear that we were able to assist you and Stella. We appreciate you being a part of our community and thank you for your patience.
Kind regards,
PetLabCo.®
Dog has been on pet lab for a year
Dog has been on pet lab for a year. Dog is chewing at paws again.
13 augustus 2026
Antwoord van PetLabCo.
Hi Heather,
We appreciate you sharing your experience. We understand how concerning it can be when your pup isn't seeing the same results as when they first started off with our supplement. A team member will be reaching out to you privately.
Best regards,
PetLabCo.®
It works
It works! And she loves them. She’s very picky so these are great! Definitely recommend!
3 november 2025
Antwoord van PetLabCo.
Hi Darla,
We are so thrilled to hear that our product is working well and that your picky pup loves them! Thank you for your wonderful recommendation.
Best regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi PJ,
We appreciate your feedback and understand the importance of timely delivery. We are always working to improve our scheduling.
Warm regards,
PetLabCo.®
With only 1 month of use
With only 1 month of use, I think I’m already seeing improvements with less itching and better poos.
20 augustus 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Olivia,
We're so happy to hear about the positive changes you're seeing in such a short time! It's wonderful to know our product is making a difference. Please keep us in the loop on your pup's progress!
Warm regards,
PetLabCo.®
I got it and nothing was missing!
13 augustus 2026
Antwoord van PetLabCo.
Hi Mark,
We're so happy to hear that everything arrived exactly as expected! We appreciate you taking the time to share your positive experience.
Best regards,
PetLabCo.®
Antwoord van PetLabCo.
Hola Edel,
Lamentamos saber lo que sucedió con tu experiencia. Nos esforzamos al máximo por ofrecer el mejor servicio posible a cada cliente. Sin duda, queremos analizar qué pudo haber afectado tu experiencia con nosotros.
Un miembro de nuestro equipo se pondrá en contacto contigo directamente para comprender mejor lo ocurrido.
Saludos,
PetLabCo.®
This product actually works when given as instructed it's fixed my Labrador's stool issues she was having!
Honestly, what I love about this product is that it has completely eradicated the problem that my baby girl was having with her stools. And she now has solid stools, and nothing loose. My black Labrador is feeling great!
12 augustus 2026
Antwoord van PetLabCo.
Hi Joan,
We're so happy to hear that our product has made such a positive difference for your Labrador! It's wonderful to know that her gut health has had positive changes and she's feeling great.
Kind regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi Angella,
We are so happy to hear your pet is loving our product and that you are seeing some positive changes! Thank you for sharing this wonderful feedback.
Best regards,
PetLabCo.®
Was delivered as we were running out of…
Was delivered as we were running out of the last one. Great timing !!
19 augustus 2026
Antwoord van PetLabCo.
Hi Ruth,
We're so glad to hear our delivery timing was perfect for your needs! We appreciate your kind words.
Kind regards,
PetLabCo.®
I'm stuck in Auto Ship every month and…
I'm stuck in Auto Ship every month and can't get it to stop!!!!! I'm going to be calling PayPal to have them stop paying!
12 augustus 2026
Antwoord van PetLabCo.
Hi Laura,
We sorry to hear about the difficulty you're experiencing with your subscription. We understand how frustrating it is when you can't manage your account as expected.
We were unable to locate any cancellation requests associated with your account.
You can cancel your subscription at anytime from your account portal here: https://account.thepetlabco.com/login
Our team is also available to help with cancelation requests and is available at:
Phone: 1-866-473-8522
Email: help@thepetlabco.com
We take concerns like this very seriously and a member of our team will be reaching out to you directly to better understand what happened.
Warm regards,
PetLabCo.®
Good product
Good product. I can see the difference in appetite, as well as less itching.
12 augustus 2026
Antwoord van PetLabCo.
Hi David,
We're so happy to hear our product is making such a positive difference in appetite and itching! Thank you for sharing your wonderful feedback with us.
Kind regards,
PetLabCo.®
Zero benefit
I have been using these chews for over 4 months now on both of my dogs, and I havent noticed any benefit or any improvement with the itchy skin and ears. Not satisfied at all
19 augustus 2026
Antwoord van PetLabCo.
Hi Marcela,
We're truly sorry to hear that our chews haven't provided the desired results for your dogs' skin and ear issues after four months of use. We understand your disappointment when a product doesn't meet expectations. It might be beneficial to explore other options.
Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
It took 3 months but the improvement on…
It took 3 months but the improvement on my lillte guys teeth is great!
19 augustus 2026
Antwoord van PetLabCo.
Hi Wendy,
We're so happy to hear about the great changes in your little one's teeth! We appreciate you sharing your positive experience.
Best regards,
PetLabCo.®
Great product the beef jerky is and my…
Great product the beef jerky is and my dog loves it.
11 augustus 2026
Antwoord van PetLabCo.
Hi Susan,
Thank you so much for your feedback! We are thrilled your dog loves the Beef Jerky. We appreciate you sharing your experience and thank you for being a part of our community!
Warm regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi Kevin,
Thank you so much for taking the time to share your experience. We are so happy to hear your dogs are loving the supplement! This is so exciting. It's also great to know your package was delivered on time. We know just how important that is when it comes to your pets' supplements. We appreciate you being a part of our community.
Warm regards,
PetLabCo.®
The monthly subscription is perfect for…
The monthly subscription is perfect for us. I get the email notifications. It debits to my payment method on a consistent date.
Besides all that my dog goes crazy for them. I have seen some improvement too. He will be 15 in less than two months and he hasn’t slowed down on walks, jumps up on our beds and handles the stairs easily.
One thing, when will you implement a seniors discount?
9 augustus 2026
Antwoord van PetLabCo.
Hi Linda!
We are so happy to hear that our monthly subscription is working out so well for you and your amazing dog! It's truly wonderful to learn that your furry friend, even at nearly 15, is still enjoying walks, jumping on beds, and handling stairs with ease. We appreciate you sharing such positive feedback about the improvements you've noticed.
We value all of our customers and want to make sure we're giving everyone the best deal possible, which is why we offer a 20% discount on our subscriptions along with additional discounts for bulk orders (ex. 3 containers every 90 days is a better cost per container than 1 tub every month). Thank you for being a part of our community!
Regards,
PetLabCo.®
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