So far the products seem to do exactly what they're advertised to do. We use the dental sticks and the dental powder. My 40 pound Queensland healer had the worst breath you could imagine and it's gott... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great experience with customer service. Very responsive. Order was not delivered properly- we live in a city and instructions to deliver on ground door not followed and left on main door seen from str... Toon meer
Bedrijf heeft geantwoord
I have been ordering for months, and wasn’t sure my pet was experiencing good gut health, because he every now and then still vomits, and is constantly licking his paws. We were going to discontinue u... Toon meer
Bedrijf heeft geantwoord
It didn't work at all on my shih tzu. He is still itching a lot and he went to the hospital a few days ago due to vomitting and dizziness, not sure if it was from the probiotic but it was the only thi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Geschreven door het bedrijf
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contactgegevens
One World Trade Center, 85th Floor, 10007, New York, Verenigde Staten
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3,9
Goed
14K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have a 5 lb Chihuahua don't know how…
I have a 5 lb Chihuahua don't know how much to give him no way to contact anybody I'm breaking it in half and I don't know whether that's good enough or not so they should have somebody we could talk to thank you
14 juli 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Kathy,
We are sorry to hear you have had this experience. You can find the Directions for Use both on the product label and on our website: https://thepetlabco.com/
You can contact our Customer Service Team here:
Phone: 1-866-473-8522
Email: help@thepetlabco.com
If you can please share your order number so we may locate your account we would be happy to assist you further.
Best regards,
PetLabCo.®
A shipment never made it to me - issue resolved
A shipment never made it to me. The tracking indicated that the product shipped but was not delivered. PetLab Co customer service was very quick in responding and resolving my problem. Thank you!
8 juli 2026
Antwoord van PetLabCo.
Hi Julie,
Thank you so much for sharing your experience. While we are sorry to hear your original shipment did not make it to you, we are so happy to hear our team was able to assist you quickly and efficiently. We appreciate you being a member of our community.
Regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi Sheila,
We are so happy to hear you are seeing the benefits for your Boston. Thank you so much for sharing your experience.
Regards,
PetLabCo.®
Offer a discounted offer to new and existing clients
I've been giving my girls the dental powder for quite a while I'm on the auto subscription plan very recently I got an email of a special you were offering I decided to put an order in and received it last week Yesterday I got a notice that my auto refill had been shipped When offering to new clients, it would be great if an discount offer was given to subscription clients
11 juli 2026
Antwoord van PetLabCo.
Hi Judi,
We appreciate your feedback. We value all of our customers and want to make sure we're giving everyone the best deal possible, which is why we offer a 20% discount on our subscriptions along with additional discounts for bulk orders (ex. 3 containers every 90 days is a better cost per container than 1 tub every month).
Regards,
PetLabCo.®
fresher breath for your dog
The drops to put in the dogs' water really makes their breath fresh!
1 juli 2026
Antwoord van PetLabCo.
Hi Ru,
Thank you so much for the wonderful feedback. We are so happy to hear the Dental Formula is making a difference for your dogs' breath. Thank you for allowing us to be a part of their wellness journey!
Regards,
PetLabCo.®
My dog is doing better with allergies…
My dog is doing better with allergies and stomach problems. Very happy with it.
25 augustus 2025
Antwoord van PetLabCo.
Hi Carrie,
We are so happy to hear you are seeing the benefits for your dog. Thank you so much for sharing your experience. We appreciate you being a part of our community!
Regards,
PetLabCo.®
The product works
So far the products seem to do exactly what they're advertised to do. We use the dental sticks and the dental powder. My 40 pound Queensland healer had the worst breath you could imagine and it's gotten remarkably better. Her mouth used to smell like a fish tank. It's not fresh breath yet but it's improving.
6 november 2025
Antwoord van PetLabCo.
Hi Gater,
Thank you so much for taking the time to share your experience. We are thrilled your Queensland Heeler's breath has gotten better. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Very helpful with finding a pbad breath roduct…
Very helpful with finding a product that hopefully will help with my dogs bad breath
12 juli 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Julie,
Thank you so much for your wonderful feedback. Please be sure to keep us updated on your dog's progress. We want to hear all about it. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Small improvement …
I think the tooth powder has made some difference, but it certainly has not been a wowfactor and I was a little bit disappointed in that
12 juli 2026
Antwoord van PetLabCo.
Hi Carla,
Thank you so much for sharing your experience. We're sorry to hear you have not seen the results you were hoping for.
Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options.
Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Ease of process
5 juli 2026
Antwoord van PetLabCo.
Hi Lisa, we appreciate you taking the time to leave this great feedback. We're glad to hear things are going smoothly, we'd love to hear more updates. Please feel free to reach out with any updates, questions or concerns. We're here and happy to help!
Best regards,
PetLabCo.®
The product worked great
12 juli 2026
Antwoord van PetLabCo.
Hi there, we are so happy to hear that our product worked well for your pup! We appreciate you taking the time to share your positive experience. Please feel free to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Save your money, don't buy!!
It didn't work at all on my shih tzu. He is still itching a lot and he went to the hospital a few days ago due to vomitting and dizziness, not sure if it was from the probiotic but it was the only thing different we changed for him.
15 juni 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Shannon!
We're sorry to hear you and your Shih Tzu have had this experience. We'd love to look into this further. Can you please share your order number so we may locate your account and assist you?
Best regards,
PetLabCo.®
This stuff works so well
This stuff works so well. It has helped clean tartar off of my 7 year old pitbul’s teeth.
4 juli 2026
Antwoord van PetLabCo.
Hi Kelly, we're so happy to hear about your pitbull's progress! Thank you for sharing your positive experience with us. We love to hear stories like these, they make our day! Please feel free to send us more updates or reach out with any questions or concerns.
Best regards,
PetLabCo.®
The product is great
The product is great, I have two chow chows and it’s been very beneficial to them, however, the price point is a little high.
11 juli 2026
Antwoord van PetLabCo.
Hi Rob, we're glad to hear your chow chows are seeing the benefits. We appreciate your feedback and we've sent you an email to further discuss this. We hope to hear back from you, we can also be reached by chat and phones. We're here and happy to help!
Best regards,
PetLabCo.®
My dog won’t eat anything I put this…
My dog won’t eat anything I put this on. I have to mix with wet food and even then won’t eat it most times.
11 juli 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Elaine,
We are sorry to hear your dog isn't a fan of it yet. When a new element is added to a dog’s daily food, it's common that they may eat less while adjusting. Some have found adding a bit of chicken broth at first can help during the adjustment period.
We'd love the opportunity to assist you further. Can you please share your order number so we may locate your account?
Best regards,
PetLabCo.®
Great experience with customer service
Great experience with customer service. Very responsive. Order was not delivered properly- we live in a city and instructions to deliver on ground door not followed and left on main door seen from street and stolen. Even though not their fault they were willing to replace the products at their loss.
10 juli 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Teresa, we're so happy to hear about your positive experience with our customer service team! We truly appreciate you taking the time to share your feedback. We're always here to help!
Best regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi Karen, thank you for this wonderful feedback! We're so glad to hear about your positive experience with our customer service. We're happy to help so please feel free to reach out to us if anything comes up!
Best regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi Lucy, thank you for taking the time to leave this feedback. We're sorry to hear you haven't seen the desired results. We'd be more than happy to help you explore more options, we've sent you an email. We can also be reached by phones or chat. We hope to hear from you soon.
Best regards,
PetLabCo.®
It ships to my door automatically
It ships to my door automatically. No need to worry about ordering monthly.
3 juli 2026
Antwoord van PetLabCo.
Hi Tammy, we're so glad to hear that our auto-ship has made things easier for you! Thank you for taking the time to share this positive feedback. We're always here and happy to help so please feel free to reach out with any questions or concerns.
Best regards,
PetLabCo.®
Great response and timely deliveries!
25 juni 2026
Antwoord van PetLabCo.
Hi there, we are so happy to hear that you have had such a great experience. Thank you for your wonderful feedback! Please don't hesitate to reach out to us with any questions or concerns!
Best regards,
PetLabCo.®
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