Most of my 11-year-old dog’s teeth look great using Pro-Bright Advanced. His upper canines have tartar at the base. Although I considered putting the product in breakfast and dinner, the company rep... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
PetLabCo. product has been effective and easy to administer. I put my monthly order on hold recently and it was sent out anyway and I was charged. I emailed them about the mistake. PetLabCo. immediat... Toon meer
Bedrijf heeft geantwoord
It didn't work at all on my shih tzu. He is still itching a lot and he went to the hospital a few days ago due to vomitting and dizziness, not sure if it was from the probiotic but it was the only thi... Toon meer
Bedrijf heeft geantwoord
Great experience with customer service. Very responsive. Order was not delivered properly- we live in a city and instructions to deliver on ground door not followed and left on main door seen from str... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Geschreven door het bedrijf
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contactgegevens
One World Trade Center, 85th Floor, 10007, New York, Verenigde Staten
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3,8
Goed
14K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
PetLabCo A+ product and service
PetLabCo. product has been effective and easy to administer. I put my monthly order on hold recently and it was sent out anyway and I was charged. I emailed them about the mistake. PetLabCo. immediately reimbursed me and told me to keep the product. It was very easy to deal with their customer service support team. A+ company in my book.
29 juni 2026
Antwoord van PetLabCo.
Hi Leslie,
We are so pleased to hear that our product has been a changer for your pet! We also appreciate you sharing your positive experience with our customer service team. We always strive to make things right for our valued customers.
Kind regards,
PetLabCo.®
I want no more contact with you
I want no more contact with you. You solicit me every day. Stop it! I will never buy your product again.
16 juli 2026
Antwoord van PetLabCo.
Hi Amanda,
We're sorry to hear this has been your experience. Please know that we have taken care of this for you. You'll no longer receive marketing emails from us.
If you ever need assistance, our team would be more than happy to help.
You can contact our Customer Service Team here:
Phone: 1-866-473-8522
Email: help@thepetlabco.com
Kind regards,
PetLabCo.®
No issue but when I did they took care…
No issue but when I did they took care of it fast!!! I'm definitely a customer for life!!!
Thank you
Petlab co. Thank you ❤️❤️
10 juli 2026
Antwoord van PetLabCo.
Hi Lisa,
We are so happy to hear that we could resolve your issue quickly and efficiently! We truly appreciate your loyalty and kind words. Thank you for being a valued part of our community.
Warm regards,
PetLabCo.®
He teeth even aftr daily use
He lost most of he teeth even after daily use since I first purchased you product( whenever you set it to me ) don’t know the date. I wound like cancer my prescription.
18 juni 2026
Antwoord van PetLabCo.
Hi Carter,
We are sorry to hear you have not seen the desired results. Supplements can take up to 90 days of consistent use to truly see their potential benefits.
Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Here’s the link for your convenience:
https://account.thepetlabco.com/login
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
His teeth look better than those of other dogs his age
Most of my 11-year-old dog’s teeth look great using Pro-Bright Advanced. His upper canines have tartar at the base. Although I considered putting the product in breakfast and dinner, the company replied that I should not exceed the recommended dose and that it takes months to achieve desired results. My dog has been a steady customer for much more than a few months.
15 juli 2026
Antwoord van PetLabCo.
Hi Cynthia,
Thank you so much for sharing your experience. We are happy to hear you are seeing the benefits for your 11-year old dog.
Supplements can take up to 90 days of consistent use to truly see their potential benefits. Please do not provide more than the recommended daily dose.
Regards,
PetLabCo.®
Cancel!!!!!
25 juni 2026
Antwoord van PetLabCo.
Hi there,
Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Here’s the link for your convenience:
https://account.thepetlabco.com/login
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi Linda,
We are so happy to hear you are seeing the benefits with our Probiotic Chews. Thank you so much for sharing your experience. We appreciate you being a part of our community!
Regards,
PetLabCo.®
I’ve cancelled my subscription and they…
I’ve cancelled my subscription and they still carried on to take money! Do not recommend scammers!
16 juli 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Connor,
We’re really sorry you had this experience and for the frustration it has caused.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
I have a 5 lb Chihuahua don't know how…
I have a 5 lb Chihuahua don't know how much to give him no way to contact anybody I'm breaking it in half and I don't know whether that's good enough or not so they should have somebody we could talk to thank you
14 juli 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Kathy,
We are sorry to hear you have had this experience. You can find the Directions for Use both on the product label and on our website: https://thepetlabco.com/
You can contact our Customer Service Team here:
Phone: 1-866-473-8522
Email: help@thepetlabco.com
If you can please share your order number so we may locate your account we would be happy to assist you further.
Best regards,
PetLabCo.®
A shipment never made it to me - issue resolved
A shipment never made it to me. The tracking indicated that the product shipped but was not delivered. PetLab Co customer service was very quick in responding and resolving my problem. Thank you!
8 juli 2026
Antwoord van PetLabCo.
Hi Julie,
Thank you so much for sharing your experience. While we are sorry to hear your original shipment did not make it to you, we are so happy to hear our team was able to assist you quickly and efficiently. We appreciate you being a member of our community.
Regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi Sheila,
We are so happy to hear you are seeing the benefits for your Boston. Thank you so much for sharing your experience.
Regards,
PetLabCo.®
Offer a discounted offer to new and existing clients
I've been giving my girls the dental powder for quite a while I'm on the auto subscription plan very recently I got an email of a special you were offering I decided to put an order in and received it last week Yesterday I got a notice that my auto refill had been shipped When offering to new clients, it would be great if an discount offer was given to subscription clients
11 juli 2026
Antwoord van PetLabCo.
Hi Judi,
We appreciate your feedback. We value all of our customers and want to make sure we're giving everyone the best deal possible, which is why we offer a 20% discount on our subscriptions along with additional discounts for bulk orders (ex. 3 containers every 90 days is a better cost per container than 1 tub every month).
Regards,
PetLabCo.®
fresher breath for your dog
The drops to put in the dogs' water really makes their breath fresh!
1 juli 2026
Antwoord van PetLabCo.
Hi Ru,
Thank you so much for the wonderful feedback. We are so happy to hear the Dental Formula is making a difference for your dogs' breath. Thank you for allowing us to be a part of their wellness journey!
Regards,
PetLabCo.®
My dog is doing better with allergies…
My dog is doing better with allergies and stomach problems. Very happy with it.
25 augustus 2025
Antwoord van PetLabCo.
Hi Carrie,
We are so happy to hear you are seeing the benefits for your dog. Thank you so much for sharing your experience. We appreciate you being a part of our community!
Regards,
PetLabCo.®
The product works
So far the products seem to do exactly what they're advertised to do. We use the dental sticks and the dental powder. My 40 pound Queensland healer had the worst breath you could imagine and it's gotten remarkably better. Her mouth used to smell like a fish tank. It's not fresh breath yet but it's improving.
6 november 2025
Antwoord van PetLabCo.
Hi Gater,
Thank you so much for taking the time to share your experience. We are thrilled your Queensland Heeler's breath has gotten better. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Very helpful with finding a pbad breath roduct…
Very helpful with finding a product that hopefully will help with my dogs bad breath
12 juli 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Julie,
Thank you so much for your wonderful feedback. Please be sure to keep us updated on your dog's progress. We want to hear all about it. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Small improvement …
I think the tooth powder has made some difference, but it certainly has not been a wowfactor and I was a little bit disappointed in that
12 juli 2026
Antwoord van PetLabCo.
Hi Carla,
Thank you so much for sharing your experience. We're sorry to hear you have not seen the results you were hoping for.
Supplements can take up to 90 days of consistent use to truly see their potential benefits. However, we also understand that every dog has individual needs and what may work for one may not work for another. It might be beneficial to explore other options.
Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Ease of process
5 juli 2026
Antwoord van PetLabCo.
Hi Lisa, we appreciate you taking the time to leave this great feedback. We're glad to hear things are going smoothly, we'd love to hear more updates. Please feel free to reach out with any updates, questions or concerns. We're here and happy to help!
Best regards,
PetLabCo.®
The product worked great
12 juli 2026
Antwoord van PetLabCo.
Hi there, we are so happy to hear that our product worked well for your pup! We appreciate you taking the time to share your positive experience. Please feel free to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Save your money, don't buy!!
It didn't work at all on my shih tzu. He is still itching a lot and he went to the hospital a few days ago due to vomitting and dizziness, not sure if it was from the probiotic but it was the only thing different we changed for him.
15 juni 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Shannon!
We're sorry to hear you and your Shih Tzu have had this experience. We'd love to look into this further. Can you please share your order number so we may locate your account and assist you?
Best regards,
PetLabCo.®
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.