You guys have always been on time with the delivery and show care for my little fur friend, but what i like to know if there is any other chewys that I can give him that also helps his allergies cause... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I closed my account due to pet passing but somehow it was reopened. I've asked to close the subscription but I won't get anything for a couple of months then I receive merchandise that i never ordere... Toon meer
My dogs absolutely love the dental powder! They lick the bowl completely clean to get every last bit. And we love it because there is no more bad breath! It started working within 3 days and is still... Toon meer
Bedrijf heeft geantwoord
Service is good (eg shipment flexibility). Product seems good. Our Great Pyrenees will eat the probiotic so that’s good. Less paw licking. Still eats a lot of grass but we’re working on over... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Geschreven door het bedrijf
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contactgegevens
One World Trade Center, 85th Floor, 10007, New York, Verenigde Staten
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3,9
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15K reviews
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Always arrives on time & product is…
Always arrives on time & product is great quality.
19 augustus 2026
In the first week
In the first week, my mixed breed/large sized dogs were licking their paws and by week two, they were scratching less. There are scheduled deliveries that help you stay on time and on track as well.
24 augustus 2026
I closed my account due to pet passing…
I closed my account due to pet passing but somehow it was reopened. I've asked to close the subscription but I won't get anything for a couple of months then I receive merchandise that i never ordered. Then I call and the subscription is canceled then 2 months later I get the merchandise again and I have to go through the same process over. I want to cancel my subscription PERMANTLY!!!!
18 augustus 2026
Fast shipping great products
25 augustus 2026
The package came as directed
The package came as directed, but the Post Office told me, I need to change the mailing address to P.O. Box 602, Northville, New York 12134, instead of my physical address.
16 augustus 2026
I have a 10 year old Cane Corso that…
I have a 10 year old Cane Corso that was licking her feet all the time. I started her on the PetLab probiotic and problem solved. They must taste good too, see takes them with no hesitation.
6 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Good experience
Service is good (eg shipment flexibility). Product seems good. Our Great Pyrenees will eat the probiotic so that’s good. Less paw licking. Still eats a lot of grass but we’re working on overall diet.
25 augustus 2026
Antwoord van PetLabCo.
Hi there!
We're so happy to hear your Great Pyrenees is enjoying the Probiotic Chews and you are seeing the benefits! We understand managing diet can be a journey, and we appreciate you sharing your experience. We appreciate you being a part of our community!
Regards,
PetLabCo.®
I feel that it’s helped my dogs very…
I feel that it’s helped my dogs very much all 3 of them. I wanted to give them a probiotic and heard nothing but good things about petlabco . So I decided to give them a try and am happy either way the results . I will continue using pet.lab.co
25 augustus 2026
Antwoord van PetLabCo.
Hi Juan,
Thank you so much for your kind words. We are so happy you chose us to support their well-being. It's wonderful to know that our Probiotic Chews have been beneficial for all three of them. Thank you for being a part of our community!
Regards,
PetLabCo.®
Great product and good interactions…
Great product and good interactions with the support team.
18 augustus 2026
Antwoord van PetLabCo.
Hi Allyson,
We are so happy to hear that you are pleased with our product and that you had a great experience with our support team! Thank you for sharing your positive feedback.
Warm regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi there!
We completely understand your concern about the price—it's an important consideration. Please know that we do our best to keep costs as low as possible while maintaining the quality our customers (and their pups!) rely on.
We'd be happy to go over options with you to ensure you are on the best plan for your needs. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
It works great for my dogs teeth.
7 juni 2026
Antwoord van PetLabCo.
Hi Martin,
Thank you so much for sharing. We are so happy to hear you are seeing the results with our ProBright Advanced. We appreciate you being a part of our community!
Regards,
PetLabCo.®
My dog likes the probiotics
My dog likes the probiotics, no real results with the theta whitening yet but just into the second month
17 augustus 2026
Antwoord van PetLabCo.
Hi Julie,
We are thrilled to know your dog is liking the Probiotic Chews so far. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you both along the way!
Warm regards,
PetLabCo.®
My dogs love the chews.
17 augustus 2026
Antwoord van PetLabCo.
Hi Kim,
We are so happy to hear your dogs are loving the Allergy & Immune Probiotic Chews. Thank you so much for taking the time to share your experience.
Regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi Megan,
Thank you so much for sharing your experience. We know just how important timely deliveries are when it comes to your pet's supplements. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Not happy!
I placed my order but couldn't access the portal to manage auto ship. I tried many times without success. I called the number provided and the customer service couldn't access it for me. She tried several times and I received no email. I asked to cancel the order and she said it was already processed and she couldn't cancel. I finally said I'll just send it back when it arrived.
14 days later, I have no product and no refund. I called again. Gave my information. Customer service says my order is "in transit ". I tell her I don't believe her and she offers to send a replacement? If it's in transit, why do I need a replacement. I don't believe it was ever sent but they kept my money. Customer service then offered a refund. I'll let you know if I receive it.
24 augustus 2026
Review zonder uitnodiging
Antwoord van PetLabCo.
Hi Gary,
Thank you for bringing this to our attention. We are really sorry you have had this experience and for the frustration it has caused. That is certainly not what we want for our customers. We'd love the opportunity to look into this for you.
Can you please share your order number so we may locate your account and assist you further?
Regards,
PetLabCo.®
You guys have always been on time with…
You guys have always been on time with the delivery and show care for my little fur friend, but what i like to know if there is any other chewys that I can give him that also helps his allergies cause I think the ones I'm getting are not good enough anymore, it's like he got immune to them and not really working. Please let me know if I can south to other ones
23 augustus 2026
Antwoord van PetLabCo.
Hi Juan,
We're so glad to hear that you've consistently had positive experiences with the delivery!
Supplements are designed to support healthy body systems and overall wellness. When used as directed, many pets experience the most noticeable changes during the first several weeks to months. After about 90 days, it's common for those changes to level off as your pet enters a maintenance phase, where continued daily use helps maintain the support and benefits you've already seen.
This steady maintenance phase is a normal part of long-term wellness support.
That being said, someone from our Customer Experience team will follow up with you shortly to provide support.
Regards,
PetLabCo.®
Antwoord van PetLabCo.
Hi Alex,
We are happy to hear your deliveries have been consistent and reliable. We know just how important this is when it comes to your pet's supplements. Thank you for sharing your experience!
Regards,
PetLabCo.®
It took a few months to remove the…
It took a few months to remove the tarter but it is almost completely gone and much fresher breath. So if your pet is having tater issues this product is worth the money!!!!!
16 augustus 2026
Antwoord van PetLabCo.
Hi Broc,
We're so happy to hear about the positive results you have seen for your pet! It's wonderful to know our product has made such a difference. We appreciate you sharing your experience. Thank you for being a part of our community!
Best regards,
PetLabCo.®
Always on time and our Lexi girl loves…
Always on time and our Lexi girl loves the Salmon treats
15 augustus 2026
Antwoord van PetLabCo.
Hi there!
We are so happy to hear you packages have arrived on time. We know how important prompt deliveries are when it comes to your pet's supplements. It's great to know Lexi is loving the Wild Caught Salmon Bites. Thanks for sharing your experience!
Warm regards,
PetLabCo.®
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