Excellent from start to finish. The delivery guys went the extra mile too, storing items safely at the side of the house even though we told them to leave it on the drive. Can’t fault this company a... Toon meer
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Lees wat reviewers zeggen
Seemed to have found a good company for the pocket door for my renovation. Turns out the word KIT is a bit different for this website. I have bought the KIT but still need a few other items to actuall... Toon meer
Excellent product - haven't completed the wall build yet but I've built up the assembly ready to install and it's a well thought out robust design. Once it's secured to the stud wall you can tell it... Toon meer
Excellent communication throughout the process. One item was delayed but I was contacted to check I was ok with this. Another parcel arrived damaged but when I raised concerns about this they replied... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are an old family run business that has adapted and changed over the years starting life as a distributor and manufacturer and always interested in innovation. We started distributing Eclisse pocket door system's soon after they were introduced into the UK market and we are possibly the oldest Eclisse UK distributor.
Contactgegevens
Hatter St, CW12 1QQ, Congleton, Verenigd Koninkrijk
- 07957855440
- james@thepocketdoorcompany.co.uk
- thepocketdoorcompany.co.uk
4,3
Uitstekend
240 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service.
We received a phone call after placing our order to check we had ordered the correct thing, which we hadn’t! Excellent customer service, saved us a lot of time, heartache and extra cost. Brilliant company, can’t rate them highly enough!
30 maart 2024
Waste of Time
I ordered a Pocket Door Kit on express delivery. Got a text saying door would be delivered Wednesday (did not arrive. Reorganised for Friday delivery (did not arrive). Was then told they would do a special delivery on the Saturday(did not arrrive). Gave up, got money refunded, bought elsewhere and they delivered in 2 days.
13 maart 2024
Review zonder uitnodiging
Antwoord van Thepocketdoorcompany
Hi Michael,
Apologies you didn't receive your order when you wanted it, we had some ongoing issues with our carrier that has since been resolved. Hopefully our other reviews will show that this issue is out of the ordinary for us.
Many Thanks,
Paid for express delivery
Paid for express delivery. Delivery driver was not supplied with full delivery address BY Pocket Door Co and having stayed in all day, it never arrived. It then took a further two days to arrive and having chased delivery company several times, it eventually arrived at 5.30 pm. Joiners who had waited for them to arrive left site, and we have had to pay them for their wasted time.
29 februari 2024
Antwoord van Thepocketdoorcompany
Hi Richard,
Apologies you didn't receive your order when you wanted it, we had some ongoing issues with our carrier that has since been resolved. Hopefully our other reviews will show that this issue is out of the ordinary for us.
Many Thanks,
Delivered wrong door handle
Delivered wrong door handle. Havent followed up to emails to replace
29 februari 2024
Antwoord van Thepocketdoorcompany
Hello Mark,
I believe this issue or our supplier sending the wrong handle might be resolved now but if not, please feel free to call us on 07957 855440 and we'll be glad to help.
Best Wishes,
Pocket door lock - chrome
Unfortunately I had to return the item as the finish quality was not as expected. I incurred both delivery and returns postage charges.
I have yet to receive my refund for the goods.
6 februari 2024
Great product but USE ANOTHER SUPPLIER!
great product but USE ANOTHER SUPPLIER..... website states "Free next day nationwide delivery if ordered before 11am" - we put the order in at 0900 on a Monday .... Then got charged £7.46 for "next day shipping" our builder got in touch next day to be told that the product will not be with us until the Thursday - forcing the builder to change building plans for the week.
8 februari 2024
Review zonder uitnodiging
Antwoord van Thepocketdoorcompany
Hi Tom,
Apologies you didn't receive your order when you wanted it, we had some ongoing issues with our carrier that has since been resolved. Hopefully our other reviews will show that this issue is out of the ordinary for us.
Many Thanks,
Fast and efficient service
Fast and efficient service. Have used before and will again.
12 januari 2024
I ordered some pocket door kits on the…
I ordered some pocket door kits on the 21st December from their website only because their website had specifically advertised that they will deliver on the Christmas day, the 25th/12/2023. I was desperate to have the kits that week as I had the carpenter booked for that week. That was only a trick I have received the delivery on the 5th of January. When I contacted them at the beginning of January to cancel the order James promised a 10% discount if I won't cancel which I agreed, however, never received the discount nor any replies to my emails.
4 januari 2024
Antwoord van Thepocketdoorcompany
Hi Catalin,
Our website is designed in such a way that during typical hours, it displays the next day delivery message, we did have a Christmas Banner at the top of the checkout to explain that we would be closed over Christmas and can only apologise that you missed it.
Best Wishes,
On time accurate delivery
4 januari 2024
No delivery and no customer service
Order an item on 6th December with next day delivery. Contacted company several times. The person I spoke to james? Who I assume is the owner was rude and unhelpful. This seems to be a very unorganised company with no customer services. Very disappointing
12 december 2023
Review zonder uitnodiging
Antwoord van Thepocketdoorcompany
Hi Jacqueline,
Apologies you didn't receive your order when you wanted it, we had some ongoing issues with our carrier that has since been resolved. Hopefully our other reviews will show that this issue is out of the ordinary for us.
Many Thanks,
Poor communication!
No communication regarding delivery and then only part of the order arrived. Still waiting on an answer as to when the rest of the order will arrive, despite two emails so far.
30 november 2023
Antwoord van Thepocketdoorcompany
Hi Kenny,
I believe this issue is resolved now although we can only apologise that you had an issue in the first place.
Best Wishes,
Frankly; you can’t ask for more!
Having found what I needed; this company had the best price (which included free shipping) and so I placed my order for three sliding door systems, and, as promised, I got the items by next working day delivery! All well packaged and in perfect condition.
It doesn’t get better than that!
5 november 2023
Fabulous company to deal with
Fabulous company to deal with ! Bought a number of systems in the past and last week . Great customer service !
Gavin
GY Joinery & Maintenance.
25 oktober 2023
Review zonder uitnodiging
Helpful conversation with supplier to…
Helpful conversation with supplier to understand size and fitting
5 oktober 2023
Prompt delivery and helpful service.
Knowledgeable, helpful service and a very prompt delivery.
15 september 2023
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