Our German Shepherd has struggled with some ingrown hair follicles and itchy skin (humid summer). The ReNu FreshFur system has been easy to use and helps get the undercoat out of the way. I like the n... Toon meer
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Lees wat reviewers zeggen
Shipping was pretty fast, was really excited to get this product. Not sure if I'm not using it correctly but there's no steam as advertised. From what the advertisement shows, it's supposed to be noti... Toon meer
Bedrijf heeft geantwoord
Do not get scammed!! This company has a cheap product with the intent to scam you for every penny. My order was incomplete and J was charged $42 unexpectedly. I should have read other reviews before o... Toon meer
Bedrijf heeft geantwoord
It does ok nothing amazing helps with tangles but doesn't replace a regular bath or grooming. My dog never really got used to it after 2 weeks of use
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ReNu creates simple, high quality pet care essentials designed to make everyday grooming easier and more comfortable for pets and their families. Trusted by thousands of pet parents for our gentle, stress free approach.
Contactgegevens
Verenigde Staten
- help@getrenu.com
- therenu.shop
3,3
Gemiddeld
376 reviews
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Will steal your money!!
Will steal your money!!! Never received product and on top of that they are stealing more money from me. Randomly withdraw $43 from my bank every 1-3 weeks. Won't respond when called or emailed. Scandalous company. Do NOT give them your bank account or card info!! Charged 8 times now-over $300 and have NEVER received ANYTHING.
30 juli 2026
Review zonder uitnodiging
Antwoord van ReNu
We’re truly sorry for the frustrating experience you’ve had with missing orders and unexpected charges. We understand how upsetting it is to see repeated charges when you haven’t received the products you were expecting, and we sincerely apologize for the stress this has caused. We take concerns about unauthorized or unrecognized charges seriously and want to make sure this is properly addressed. Please reach out to our customer care team with your details so we can review the charges and order history and work toward resolving the issue for you. We’re sorry we haven’t provided the experience and support you deserve.
— Nora, Founder of ReNu
The brush is nice quality and doesn’t…
The brush is nice quality and doesn’t make any noise while in use. My dog was reluctant at first but quickly seemed to enjoy his grooming session. Was able to remove A LOT of undercoat and the mist cleaning feature kept the removed fur from flying all over the place.
14 september 2026
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Both of my dogs loved ReNu
Both of my dogs loved ReNu. My lab is 11 yrs old. He felt so good that he wet himself. ( bladder issues)The only problem I had was trying to see the water tank. How much total of both products do I add? A visible tank and clear markings were my only problem. A very good product. Loved it!
13 september 2026
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It's easy to use
It's easy to use. At first my dog wasn't sure because it's a little bit bigger than his normal brush but once he realized it was ok he just laid down and let me brush him. It did get a lot of hair off of him
I'm very pleased with it.
11 september 2026
Review zonder uitnodiging
Do not buy…
I ordered 1 brush but multiple payments have come out of my account.
I am disabled and unable to work so can't afford for this to happen.
I did not sign up for any sort of subscription or vip membership.
I have cancelled whatever I could and contacted the company, have received no reply whatsoever.
I am now almost £90 out of pocket for a plastic dog brush. Extremely unhappy with this. I won't be buying again and urge others not to either.
15 september 2026
Review zonder uitnodiging
Antwoord van ReNu
We’re truly sorry for the frustrating experience you’ve had with unexpected charges and the difficulty you experienced trying to get this resolved. We completely understand how upsetting it is to see multiple payments when you only intended to purchase one brush, and we sincerely apologize for the stress this has caused. We want to make sure this is properly addressed and that you receive the support you deserve. Please reach out to our customer care team so we can review your situation and help resolve any outstanding concerns. We appreciate you bringing this to our attention and are sorry we let you down.
— Nora, Founder of ReNu
No response and no refund
Following my previous review I was told they would look into the fact I did not receive a complete order and also would refund the fraudulent charge they took from my bank for a subscription I did not request. I have had no communication since and still no refund. I will be going to my bank to request a refund as this is a fraudulent charge taken from my account without my knowledge.
14 september 2026
Review zonder uitnodiging
Antwoord van ReNu
We’re truly sorry for the frustration caused by the unexpected subscription charge and the lack of communication after you reached out. We understand how upsetting it is to discover a charge you did not authorize, especially when you were expecting this matter to be addressed. We sincerely apologize that you were left without the support and resolution you deserved. We want to make sure your concerns are properly reviewed and any outstanding issue is addressed. Please reach out to our customer care team so we can look into your situation and provide the appropriate assistance. Thank you for bringing this to our attention, and we’re sorry we let you down.
— Nora, Founder of ReNu
Scam! If you accidentally sign up for the VIP…
If you accidentally sign up for the VIP membership, they will charge you $42.93 twice a month!!!!!!! Without sending you a thing!!! It's for "discounts and free shipping".
14 september 2026
Review zonder uitnodiging
Antwoord van ReNu
We’re very sorry for the frustration caused by the unexpected VIP membership charges. We understand how concerning it is to see recurring charges for a membership you did not intend to sign up for, particularly when you were not expecting additional products or fees. We sincerely apologize for the confusion and for the experience you’ve had with ReNu. We want to make sure concerns like this are properly addressed and that customers receive clear information about their purchases and memberships. Please reach out to our customer care team so we can review your situation and help resolve any outstanding concerns. Thank you for sharing your feedback with us.
— Nora, Founder of ReNu
My dogs are old and they don't care for…
My dogs are old and they don't care for the comb. I want to return it please.
12 september 2026
Review zonder uitnodiging
Antwoord van ReNu
We’re sorry to hear that the grooming brush wasn’t a good fit for your older dogs. We completely understand that every pet has different needs and preferences, and we appreciate you giving the product a try. We’re disappointed that it didn’t work out for your dogs and apologize for the frustration this caused. We’d be happy to help with your return request and make sure you receive the appropriate assistance. Please reach out to our customer care team so we can review your situation and guide you through the available options. Thank you for taking the time to share your honest feedback with us.
— Nora, Founder of ReNu
I canceled my membership MONTHS AGO
I canceled my membership MONTHS AGO. Months later they sent me a refill that I never ordered. I called as soon as I got a notification saying i had an autoship I never had. I did a one time order and was not satisfied with the product. They sent me a bogus autoship order anyway. Charged me and when I mailed it back, I had to pay to send it back I never got a refund even when I could prove it was mailed back. This company is a scam.
12 augustus 2026
Review zonder uitnodiging
Antwoord van ReNu
We’re truly sorry for the frustration caused by the unexpected autoship order and subscription charge. We understand how upsetting it must have been to receive a product you did not expect after believing your membership had already been cancelled. We also apologize for the difficulty you experienced with the return and refund process. This is not the experience we want for our customers, and we sincerely regret the inconvenience and stress this has caused. Please reach out to our customer care team so we can review your situation and help address any remaining concerns. Thank you for sharing your experience and giving us the opportunity to improve.
— Nora, Founder of ReNu
I received my product
I received my product. I still have yet to use it. I got a random charge for $39.99 l contacted them. They said it was some VIP thing. Told them to cancel and reverse charges.
He told me that he could cancel but not reverse the charges. I said ok. Make sure it's cancelled. He said yes.
That was 2 weeks ago. This morning I checked my account and it was there! $39.99 again. This time I just blocked my card. Don't trust anyone especially these people.
13 september 2026
Review zonder uitnodiging
Antwoord van ReNu
We’re very sorry for the frustration caused by the unexpected VIP charge and the additional charge you received after you were told the membership had been cancelled. We understand how concerning it is to see another charge after believing the issue had already been resolved, and we sincerely apologize for the inconvenience. We take concerns about unexpected billing seriously and want to make sure customers receive the support they deserve. Please reach out to our customer care team so we can review your situation and help address any remaining concerns. Thank you for taking the time to share your experience, and we’re sorry that we let you down.
— Nora, Founder of ReNu
Product is meh
Had problems with them charging my credit card a few times. Had to close my account which was a hassle. The product itself is meh- nothing impressive.
11 september 2026
Review zonder uitnodiging
Antwoord van ReNu
We’re truly sorry for the frustration and stress caused by the repeated charges and the delay in receiving the refund you were expecting. We understand how upsetting it must be to see additional charges after you were already told that a refund would be provided. We sincerely apologize for the inconvenience and for the lack of resolution you’ve experienced. We want to make sure your concerns are properly reviewed and that any outstanding issue is addressed. Please reach out to our customer care team so we can look into your situation and provide the appropriate assistance. Thank you for bringing this to our attention, and we’re sorry that your experience has fallen short of expectations.
— Nora, Founder of ReNu
Awful experience and I will be telling…
Awful experience and I will be telling as many people as I can. I was signed up for a subscription that I don’t want and have received no info on regarding the so called benefits. I emailed the day my card was first charged 9/2 for 42.49 and was told that my subscription would be cancelled but could not be refunded because I had received access to this months benefits. Well lo and behold I was charged another $42.49 on 9/9 so now it appears to be a weekly subscription. When I try to find info on the subscription on the site and put in my email it says I don’t have one so how can I be getting any benefit. I have emailed again and I just called as well. My subscription was not cancelled as stated in the email back from Riley on 9/2. I have now been told my subscription is cancelled and that the charge from 9/9 will be refunded. I am still out the charge from 9/2 as it was greyed out on their end and nothing could be done to refund that one. This turned out to be quite the expensive dog brush with that additional charge.
2 september 2026
Review zonder uitnodiging
Antwoord van ReNu
We sincerely apologize for the unexpected subscription charges, the conflicting information you received, and the difficulty you experienced trying to cancel. You should not have been charged again after being told that your subscription was canceled.
Everything has now been fully resolved. Your subscription has been canceled, you will not be billed again, and the charges from September 2 and September 9 have been refunded. We’re also reviewing how this happened so other customers do not experience the same issue. We’re very sorry that it took multiple emails and calls to get this taken care of.
Disappointing purchase – unexpected $subscription
The brush arrived, later than expected, and with only one small plastic bottle containing mist. At least, I think that’s what it is. It could just as well be water. The four nice little bottles that were shown in the picture with the order were not included in my package.
The brush does work, though, and my cat seems to like it. It’s just a shame that the offer isn’t really an offer anymore, because I suddenly seem to be tied to a subscription that I never asked for. I’m suddenly expected to pay another $40, which is a lot of money, and I have no idea what I’m paying for.
I still haven’t heard anything from customer service, even though the website says they will respond within 24 hours. I’ve sent them another message.
My advice would be: don’t buy it.
The reaction under my review is the only one I got. Nothing received in my email except spam. Today again they took money of my account. I want the $80 back.
12 september 2026
Review zonder uitnodiging
Antwoord van ReNu
We sincerely apologize for the delayed delivery, missing bottles, unexpected subscription, and lack of a timely response from our customer service team. We’re glad to hear that the brush works and that your cat enjoys it, but the rest of your experience fell far below our standards.
Everything related to your order has now been addressed, including the missing bottles, and the subscription has been fully canceled. You will not receive any further membership charges. We’re sorry that it took this much effort to get everything resolved.
Antwoord van ReNu
Thank you for the wonderful review! We’re so glad you’re happy with the product and that it arrived quickly. We truly appreciate your support!
Great so far
Ordering process was easy. Shipping and tracking, exceptional. Package was a bit dented due to the delivery person just throwing it at my door. We opened it up and made sure it was fully charged. Instructions were a bit hard to follow so it took a bit of trial and error. I expected mist to be much stronger than it is. The smell is really nice and pleasant. Dogs seem to enjoy it. So for the reasons mentioned above, 4 stars is a fair review.
10 september 2026
Review zonder uitnodiging
Antwoord van ReNu
Thank you for your thoughtful and honest review! We’re glad the ordering, shipping, and tracking process went smoothly and that your dogs are enjoying the FreshFur mist.
We’re sorry the package arrived dented and that the instructions were difficult to follow. We’re actively working to make them clearer and easier to understand. We also appreciate your feedback on the mist strength—it’s designed to release a light, controlled amount, but we understand that it may feel different than expected.
DO NOT GO NEAR THIS COMPANY!
DO NOT GO NEAR THIS COMPANY!
They set up a VIP subscription without my knowledge which they then take weekly! Repeated emails requesting cancellation and not happened. Not even received the original order! AVOID!!
Update 19/09/26 order arrived, brush is ok. My bank prompted a refund for subscription charges .
11 september 2026
Review zonder uitnodiging
Antwoord van ReNu
We sincerely apologize for the frustration this has caused. Everything associated with your membership has now been canceled, and you will not receive any further subscription charges.
We’re also sorry that your original order has not arrived. Please contact me directly at nora@getrenu.com with your order number so I can personally resolve the missing order.
This company is deceptive/SCAM
SCAM SCAM SCAM
This company is deceptive. They put me on a vip subscription with out me even knowing until they took my money from the bank. And they will not return my money. And to try to get a cancelation is very difficult. I was excited to try the product bit the deception is unacceptable. Please read the reviews on trust pilot. Many people have been scammed by renu!!! I will also be reporting them to the better business bureau. There emails sound genuine but the are robbing you with the other hand!!!
9 september 2026
Review zonder uitnodiging
Antwoord van ReNu
We sincerely apologize for the frustration and concern this situation has caused. Everything associated with your membership has now been canceled, and you will not be billed again.
Please contact me directly at nora@getrenu.com with your order number so I can personally review the charge and ensure the refund issue is resolved promptly.
This product worked exactly as advertised
This product worked exactly as advertised. Of course my dog loved being brushed! The hair comes right off the brush with the button. He smells good and his coat is so soft.
I’m not sure it would replace a bath but it’s a perfect refresher!
7 september 2026
Review zonder uitnodiging
I love the brush it work's great on my…
I love the brush it work's great on my Australian Shepherd. When I received it 2 of my bottles of solutions seals were broken and leaked all over in the box they were half full.
8 september 2026
Review zonder uitnodiging
Everything and More
I love everything about this product. My Corso's coat is softer and looks great! Shiny and his undercoat isn't shedding as much. He gets so many compliments on how good his coat looks. This brush makes grooming him so easy. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️'s
3 september 2026
Review zonder uitnodiging
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