ReNu Reviews 

Helps with odor and surface dirt between baths but I wish it was a bit more effective

- Never received the brush—only four small bottles.
- Charged $43.19 every week for 5 weeks for a membership I did not knowingly sign up for.

The membership was unchecked in my cart but automatically checked at checkout. ReNu says it renews every 28 days, yet I was charged weekly.

They told me on Sept. 11 that my membership was canceled and I wouldn’t be charged again. I was charged again on Sept. 15.

Refund denied. Check your bank statements carefully if you order from ReNu.

Consider this yet another complaint about WEEKLY recurring fraudulent charges for $42.39 each. SIX of them, starting 5 days after I placed my only order. That’s over $250.00, and I’m truly hoping I don’t have to cancel my card to get these to stop. I spoke with my credit card issuer, and they had already flagged ReNu for investigation.

I did speak with a very nice representative on the phone tonight, but she had only been on the job abitover a month.

To top it all off, the brush only worked once on my short haired dog,so technically I am out over $300…a blow to my retiree budget.

This brush really works well to get the excess fur out of my Golden Retriever's coat! They both enjoy being brushed as well.

Beware- if you buy an item, they automatically sign you up for a membership which recurrs @ $43.40 and is difficult to stop. Also, I ordered the brush, and also an extra order of refills. I only received the brush and did not receive the second order. I have to prove a negative that I did not receive the item, therefore I wasn't provided a refund or replacement.

FRAUDULENT COMPANY. I made a 1-time purchase of the misting brush for the dog and they continue to charge me $43.19 every week. No response to emails. Reporting to credit card company as fraud.

The product is good, but so far our animals are not interested. They don't dislike it, but it's no better than any other pet product.

Works well for maintaining my babies fur took a bit longer than the site suggested but everything came as advertised

Do not use this company. They add you into VIP membership without your knowledge and then proceed to take extra payments not authorised. They will ignore all correspondence.

I have a very anxious rescue and she actually enjoys our little brushing sessions!

My Australian Shepard loved being brushed. Her coat also felt soft and looked great.

The brush was helpful for my dogs but I was charged repeatedly apparently for a VIP membership that is not outlined on the website and not listed in any order confirmation nor in the cart. I was charged $42.33 weekly. The company stated that they could cancel the membership but that the charges would not be refunded. They also stated that the membership was for a 70% discount on products but that is a lie as well as that is not reflected in the account when trying to purchase new product. This is absolutely not worth the troubles nor the crazy membership charges. I am trying to get a refund on all “VIP membership” charges.

As others have written, It seems I unknowingly missed un-checking a box at checkout. This has resulted in an automatic subscription with weekly charges of $45.44 for the past three weeks. Needless to say I cannot afford to spend this kind of money on some pet grooming supply AND I haven't received even one shipment yet. Customer service is cancelling this after they are charging me for a shipment that I haven't yet received. I like the brush I purchased, however, will not be considering additional future purchases due to the hassle of all of this. Hopefully the company will do a better job of communicating a subscription option rather than it taking the time and ill will of having to fix this for so many unwanted subscriptions and for losing what could be potential long term customers.

Our German Shepherd has struggled with some ingrown hair follicles and itchy skin (humid summer). The ReNu FreshFur system has been easy to use and helps get the undercoat out of the way. I like the natural ingredients of the solution you add into the reservoir before turning the brush on AND the easy release button to quickly get rid of the hair and get back to brushing. We use this brush a few times a week and our dog enjoys the whole process.

I am not the type normally to leave reviews on products but I am incredibly disappointed in this company.

Firstly, the brush doesn't work to our satisfaction even remotely. The steaming mechanism doesn't really create a mist, and the brush just drips the liquid all over the place.

More importantly, the subscription service is abysmal and dishonest. You are auto-enrolled in the monthly refill subscription when you purchase, which was fine when we thought the product would work. However, I recently noticed that I was charged 3 times in a row this month. I went on the website and confirmed that I was in fact only supposed to be receiving a once monthly shipment. For whatever reason, though, they charged me a refill payment on the 6th, the 13th, and the 15th of September 2026.

I contacted their customer service and received "help" from a woman who was clearly watching TV at max volume in the background next to someone who was snoring so loudly it was all that I could hear. At the end of my useless 30 minute call with her, she said that she was locked out of the system and would forward the issue to a manger the next day. Shockingly, no one ever followed up.

I called customer service again and did receive a very polite and professional agent who confirmed that he could see I'd been charged 3 times this month, but could not explain why it had happened. He then only offered a 50% refund on the charges as the product had already been shipped. I expressed that I believed that was unfair, as it was not MY mistake that got the extra two refills sent, but he would not budge and I don't have time to argue with customer service while I am also at work. He processed the 50% refund and I cancelled my subscription.

It is also worth mentioning that while cancelling your subscription on the company's website, they resort to dishonest and aggressive tactics to try and get you to change your mind. You have to confirm that you want to continue the cancellation at least 5 times and the options you have to click say things like "No, I'll just let my dog suffer" and "Continue, I'm fine with letting my pet down".

Small business or not, their conduct and management is appalling. Do NOT get involved with these scammers.

Dog loves it! Sits there while i brush and then will fall to floor so I get his belly

Our pup has long wiry hair and the ReNu made it soft and manageable. He looks so handsome with his brushed hair...AND he likes it when I brush him!

Ollie stood still and more calm,,,his coat cleaned up great and smelled fresh and clean,,,,

I can't review the product because I never received the brush. Wrote in, received a quick response that they would send a new one. A month later still no brush, but they have hit my credit card every few days for an additional $43 (over 5 times). Tried to get a refund. No response. I had to close the account over $200 later.