Our German Shepherd has struggled with some ingrown hair follicles and itchy skin (humid summer). The ReNu FreshFur system has been easy to use and helps get the undercoat out of the way. I like the n... Toon meer
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Shipping was pretty fast, was really excited to get this product. Not sure if I'm not using it correctly but there's no steam as advertised. From what the advertisement shows, it's supposed to be noti... Toon meer
Bedrijf heeft geantwoord
Do not get scammed!! This company has a cheap product with the intent to scam you for every penny. My order was incomplete and J was charged $42 unexpectedly. I should have read other reviews before o... Toon meer
Bedrijf heeft geantwoord
It does ok nothing amazing helps with tangles but doesn't replace a regular bath or grooming. My dog never really got used to it after 2 weeks of use
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ReNu creates simple, high quality pet care essentials designed to make everyday grooming easier and more comfortable for pets and their families. Trusted by thousands of pet parents for our gentle, stress free approach.
Contactgegevens
Verenigde Staten
- help@getrenu.com
- therenu.shop
3,3
Gemiddeld
376 reviews
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Paid, never received, run around from customer service...
I ordered the brush and extra bottles in July '26. The Shop app showed a USPS tracking number that was never registered (either package never received by USPS or created in error) in early August so I reached out to their customer service on 8/9/26. I received an immediate reply saying I should've received the product and they would look into it and get back to me. On 8/26/26 I responded to that email following up, to which there was no response. On 9/4/26 I sent a new email through their customer service and again received an immediate reply. This time they said that they see a tracking number, I should've received the items, and they will look into it. This was despite me staying that there was a teaching number the while time that didn't link to an actual shipment via USPS. Again no response. I have given up on getting the product
8 juli 2026
Review zonder uitnodiging
Antwoord van ReNu
Hi Sara, we’re truly sorry to hear about your experience and the frustration caused by the missing order and lack of follow-up. We understand how disappointing it must have been to wait for your brush and extra bottles, only to receive tracking information that didn’t lead to a confirmed delivery. We also apologise for the repeated delays in communication despite your efforts to follow up with our team. This is not the level of service we aim to provide. We appreciate you sharing your experience and would like the opportunity to review your order and help resolve your concerns. Please reach out to our customer care team privately so we can look into this further.
— Nora, Founder of ReNu
Do not get scammed!
Do not get scammed!! This company has a cheap product with the intent to scam you for every penny. My order was incomplete and J was charged $42 unexpectedly. I should have read other reviews before ordering because they are notorious for this. When you reach out to customer service they respond but do absolutely nothing about the matter. Trash company. They don't even deserve 1 star, 0/10 would not recommend.
14 oktober 2026
Review zonder uitnodiging
Antwoord van ReNu
Hi Neysha, we’re truly sorry to hear about your experience and the frustration caused by the incomplete order and unexpected charge. We understand how upsetting it must be to receive less than you expected while also seeing a charge you weren’t prepared for. We sincerely apologise for the lack of resolution and for the frustration you’ve experienced when contacting our customer care team. This is not the level of service we aim to provide. We appreciate you sharing your concerns and would like the opportunity to review your order and billing issue so we can assist you directly. Please reach out to our customer care team privately so we can look into this further.
— Nora, Founder of ReNu
Sneaky about recurring charges I did not authorize
I just received my Get Renew order Was so exciting get to use this and used for the first time tonight! My dog loves it, and I thought I did too! I read some reviews and realized people are getting charged more on their cards for no extra product! I checked my card, and sure enough, there is another charge despite me turning off the recurring charges when I ordered!! I've already filed a complaint with my card I used. This is unacceptable! I was so hoping to be able to continue to order, but this is sneaky and wrong!
EDIT: I have now used this brush 1 time and went to use it today again, it doesnt even steam anymore!! I have 6 bottles of solution and haven't even been able to use 1 bottle!! What a scam! DO NOT BUY!! Also, as a response to GetRenu: I turned off recurring charges, and nothing should be coming out a week after I initially purchased anyway!!
10 oktober 2026
Review zonder uitnodiging
Antwoord van ReNu
Hi Harleah, we’re truly sorry to hear about your experience and the concern caused by the unexpected charge. We’re glad to hear that your dog enjoys the brush, but we understand how upsetting it must be to discover a charge you weren’t expecting, especially when you believed recurring charges had been turned off during checkout. We sincerely apologise for the confusion and frustration this has caused. We appreciate you bringing this to our attention and would like the opportunity to review your account and address your concerns. Please reach out to our customer care team privately so we can look into this further.
— Nora, Founder of ReNu
It does ok nothing amazing helps with…
It does ok nothing amazing helps with tangles but doesn't replace a regular bath or grooming. My dog never really got used to it after 2 weeks of use
19 september 2026
Review zonder uitnodiging
Antwoord van ReNu
Hi Megan, thank you for sharing your honest feedback! We’re glad to hear that the brush has helped with tangles, though we’re sorry it hasn’t fully met your expectations. We understand that every dog is different and that it can take time for some pets to become comfortable with a new grooming tool. We appreciate you giving the brush a try for two weeks and sharing your experience with us. Your feedback is valuable and helps us understand how we can improve our products and better support pet owners.
— Nora, Founder of ReNu
Love how quick it was delivered and the…
Love how quick it was delivered and the results are noticeable and mist is gentle
24 september 2026
Review zonder uitnodiging
Customer service was outstanding and…
Customer service was outstanding and answered all my questions within 2 hours of me sending my questions and the product works as advertised
25 augustus 2026
Review zonder uitnodiging
Great brush, terrible company
The brush and product are actually fantastic.
What isn't fantastic is the fact that that my card has been charged every week since my purchase, with absolutely zero reasons for doing so! I have no correspondence whatsoever for these additional charges or what they could / should relate to, and I've certainly not received any additional products since my initial purchase.
It's a shame because the product is brilliant but the company are completely bogus!
8 oktober 2026
Review zonder uitnodiging
Antwoord van ReNu
Hi Tara, we’re truly sorry to hear about your experience and the frustration caused by the unexpected weekly charges. We’re glad to hear that you love the brush, but we understand how upsetting it must be to see repeated charges without clear communication about what they’re for, especially when you haven’t received any additional products. We sincerely apologise for the confusion and concern this has caused. We appreciate you bringing this to our attention, and we’d like the opportunity to review your account and address your concerns. Please reach out to our customer care team privately so we can look into this further.
— Nora, Founder of ReNu
First impressions are positive
Its only been a week but the brush pulls a lot of hair out and makes my dog smell good. Hes an older pup and likes beinf brushed.
8 oktober 2026
Review zonder uitnodiging
My double coated dog loses way less…
My double coated dog loses way less hair around the house now and it is very soft and gentle on my pup
14 september 2026
Review zonder uitnodiging
Shipping was pretty fast
Shipping was pretty fast, was really excited to get this product. Not sure if I'm not using it correctly but there's no steam as advertised. From what the advertisement shows, it's supposed to be noticeable. Not the case.
5 oktober 2026
Review zonder uitnodiging
Antwoord van ReNu
Hi Kathy, thank you for sharing your feedback! We’re glad to hear that your order arrived quickly and that you were excited to try the product. We’re sorry, though, that the misting effect hasn’t been as noticeable as you expected. We understand how this could be disappointing, especially based on what you saw in the advertisement. We appreciate you giving ReNu a try and taking the time to share your experience. Your feedback is valuable to us and helps us understand where we can improve.
— Nora, Founder of ReNu
Have not had the chance to try it yet.
Have not had the chance to try it yet.
7 oktober 2026
Review zonder uitnodiging
Wish I had found this sooner this is a…
Wish I had found this sooner this is a lifesaver! I'm a Renu customer for life.
10 augustus 2026
Review zonder uitnodiging
Helps with odor but still need to use…
Helps with odor but still need to use with other tools for heavy matts.
3 augustus 2026
Review zonder uitnodiging
SCAM ALERT
If I could give this company a 0, I would. We have been billed weekly (and the money removed from our account) with no service/product neither ordered nor received. I see this business as a Scam!
24 augustus 2026
Review zonder uitnodiging
Antwoord van ReNu
Hi Jan, we’re truly sorry to hear about your experience and the frustration caused by the unexpected weekly charges. We understand how concerning it must be to see money being taken from your account for products or services you don’t believe you ordered or received. We sincerely apologise for the inconvenience and confusion this has caused. We appreciate you taking the time to share your feedback, and we’d like the opportunity to review your account and assist you directly. Please reach out to our customer care team privately so we can look into this further.
— Nora, Founder of ReNu
ReNu dog grooming brush
I do not recall signing up for a membership, just the initial payment for the brush and a 3-month supply of the rinse. However, I have been charged $43.29 eight times (almost weekly) since my initial order in August. I have no idea what the membership is even for since I have not received any additional products related to the charges on my account. I have sent an email to customer service and am waiting to hear back about how to get my money refunded.
Update:I spoke with an agent at their company and they refuse to refund the over $350 in “membership services” stating that I signed up for them with my purchase. The only thing I was refunded was the most current charge for 10/5/26. These are very underhanded and sneaky practices and they should be ashamed of themselves for operating a business this way. Do NOT purchase this product, unless you want to be charged an almost weekly fee for absolutely nothing.
4 oktober 2026
Review zonder uitnodiging
Antwoord van ReNu
Hi Joyce, we’re truly sorry to hear about your experience and the frustration caused by the repeated membership charges and difficulties getting the issue resolved. We understand how upsetting it must have been to see multiple charges on your account and then feel that you weren’t receiving the support or resolution you expected. We also apologise for the confusion surrounding your membership and refund request. We appreciate you taking the time to share these details, and we’d like the opportunity to review your case and assist you directly. Please reach out to our customer care team privately so we can look into this further.
— Nora, Founder of ReNu
I ordered the beginning of July and…
I ordered the beginning of July and paid extra for the “guaranteed shipping”. It is now October and still nothing. I have sent numerous emails, some are answered with we will look into it, others get no response. Terrible company. Avoid them.
5 juli 2026
Review zonder uitnodiging
Antwoord van ReNu
Hi Peter, we’re truly sorry to hear about the delay with your order and the frustration caused by the lack of clear communication. We understand how disappointing it must be to have paid for guaranteed shipping and still be waiting months later without a clear update. We apologise for the inconvenience and for the difficulty you’ve had getting a response. We’d appreciate the opportunity to review your order and see what happened so we can assist you directly. Please reach out to our customer care team privately with your order details so we can look into this further.
— Nora, Founder of ReNu
Received a defective steamer
Received a defective steamer. Riley said they’d replace it. Haven’t heard a word since. Emailed 3 times that I was double charged on my credit card. Haven’t heard a word. Thinking this is a scam and will contact my credit card company and have charges denied. Poor way to run a company
1 september 2026
Review zonder uitnodiging
Antwoord van ReNu
Hi Teddi, we’re truly sorry to hear about your experience with the defective product and the lack of follow-up regarding your replacement. We understand how frustrating it must have been to be told that a replacement would be sent and then not receive any further updates, especially after making several attempts to contact us. We also apologise for the inconvenience and concern this has caused. We’d like the opportunity to review your case and check the status of your replacement so we can assist you directly. Please reach out to our customer care team privately with your order details so we can look into this further.
— Nora, Founder of ReNu
Came pretty quick and tried i tout …
Came pretty quick and tried i tout worked really nice Love the smell and really got the undercoat from my Aussie mix
4 oktober 2026
Review zonder uitnodiging
Works nicely for light cleaning…
Works nicely for light cleaning sessions but delivery was delayed a couple days but everything arrived fine
16 september 2026
Review zonder uitnodiging
It's very easy to you use
It's very easy to you use, and it does make the dogs smell better. One thing I don't like is that you can't tell how much solution and water you're putting into the brush canister.
29 september 2026
Review zonder uitnodiging
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