ReNu Reviews 

For a dog who loves getting brushed, he hated this. I don’t recall requesting a subscription with my first purchase nor was it in any information, but I received an email after my “subscription” was being sent. I’ve been trying to send the unopened package back since 8/3/2026. It’s now 10/1/2026. I’ve been in contact via email and phone call and everything I receive in response is the absolute opposite of the return policy listed on their website. This is a total scam, do not purchase!

The mist seemed to really sooth my cat during grooming however the nozzle gets clogged often and have to clean it several times during a grooming session.

I ordered a renu brush for my dogs. The brush was unimpressive for the cost. I was charged $52 for the brush and liquid cleansers to fill it. Then a week later I was charged 41.99, but received nothing. In total, I was charged 41.99 3 more times before realizing and reaching out. Riley with customer service told me I had signed up for a VIP membership (WHAT???) and that he could get it cancelled for me. He also said (in email) that he would refund my charges. I did not ever see a refund and continued to be charged, 3 more times in fact. Riley continued to tell me he had cancelled my membership and that a refund was on the way. I called to speak to someone else and was offered 30% refund, and after I asked for more was offered 50% refund. I explained several times that I had been charged 41.99 6 times after my initial charge of $52. I also explained that I had not ever received anything but the original (rather cheap looking) brush with a couple liquid cleansers. Nothing else had ever been sent to me, yet I had been charged an additional $251.94 after the initial charge for brush and cleansers of $52. The customer service agent or I somehow dropped the call. I called back and was told by someone a bit more helpful that I would get a refund for 4 of my payments but that she wasn’t able to refund me past 30 days. I confirmed my VIP membership was canceled and she said yes. So, I will see if I get charged again. Overall 3 different customer service representatives have not been able to help me get all my additional charges refunded. The company seems to be a scam and the product is below average. Stay away!!!

Mist comes out very consistently and coat looks a lot healither even my vet asked what changed from our last visit

Noticed the coat a lot softer

Buddy the dog, Luna and Rusty the cats love the ReNu experience!

Everything about this company is a lie. When I made my original purchase I specifically selected one time purchase, I NEVER purchase subscriptions EVER! I received my initial purchase and the cleansing mist bottles had all leaked. I contacted customer service, they claimed they would send replacements. This never happened and I've tried to get a refund under their 365 day satisfaction guarantee. They do not respond to emails sent to help"at"getrenu.com. I have since discovered I'm being billed for a subscription I never signed up for. Whatever this subscription is for, I've never received any goods or services for this. I see every response from this "company" is a canned response to reach out to their customer service which doesn't answer emails. UPDATE: as you can see renu responded with a canned message with no actual way to contact them. I've emailed their customer service countless times yet they do not respond.

It does not work! Also this company keeps trying to keep charging me over and over ! This is a scam! Do not buy this product!!

Not happy at all!!! Didn't even receive my order and was mysteriously charged another $43...what for??, have no idea when I asked through email and to wait 5-10 refund for unauthorized charge is bs!!! Tried calling also, was disconnected then couldn't get through anymore..sketchy! buyer beware!!!!

Does some of what it promises but with very thick coats the mist does not penetrate as deeply as I'd like

I've noticed my cats coat is softer and less tangled after about a month of regular use.

I was added to monthly purchases and some VIP. subscription I did not sign up for. And when I cancelled, and they confirmed, I was still charged a month later. I've never experienced such horrible customer service. The product is not worth dealing with this great lack of service.

Do not purchase! They continually charge your card when not authorized. I had to report them as fraud and cancel my card. The product did not work that well anyway. Barely anything came off my dogs and they shed a lot. Company is very shady.

Well if you thought it was over it is not. I am still receiving marketing emails.

I was told in one more recent email that there were no recurring payments or subscriptions against my account and it had been closed out. The next day I received a marketing email, which was promptly returned to them, only to be told in a follow up email that I actually had a VIP membership and that’s what the issue has been and just to reply if I want it cancelled!! I mean I’d have thought the TrustPilot Reviews, Report to the FTC and countless emails to them would have made it clear I wanted it cancelled 🤷🏼‍♀️

This has been going on since 30th August, every single promise you see in their TrustPilot responses, remains undelivered.

Save yourself, your time, your money patience and mailbox the time! Just don’t do any kind of business with these people.

Works very well to brush out our Golden Retriever’s fur

Nothing feels cheap with it and it has a nice modern look very different from other grooming tools and I have noticed a major change in his coat

Well, I already sent a review and was told Renu would be in tou h with me within 24 hrs. The dog washer I bought, is supposed to mist. The only thing Ive seen is an occasional drop. I am not happy.

****Update #2****
As of today, 9/23/26, a full refund still has NOT been issued as the company stated was done when they replied to my first review back on 9/10/26. This company SUCKS and clearly continues to make promises of refunding people their money back, but they NEVER actually refund you your money back.****

****Update #1****
As of today, 9/15/26, a full refund still has NOT been issued as the company stated was done when replying to my review 5 days ago. From the looks of the other reviews regarding refunds they've all received replies that refunds have been issued, but no updates from the reviewers that a refund was ever actually received. In my case I’m still waiting on the supposed refund ReNu said they issued me 5 days ago.*****

I cancelled my ReNu subscription back in April 2026. Despite cancelling, I was charged again in August 2026 for a subscription I no longer had.

I immediately contacted ReNu and received an apology and was told I would be issued a full refund. Two weeks passed with no refund, so I contacted them again. Once again, I was assured that my money would be refunded. Another week went by, still no refund, and now they have stopped responding to my emails altogether.

It has now been a month since I was charged for a subscription that I cancelled four months earlier. After multiple promises that I would receive my money back, I still have not received a refund and ReNu is no longer responding to me. I have since filed a complaint with the Better Business Bureau.

I would NOT recommend this company. Their customer service initially comes across as very friendly, apologetic, and understanding, but unfortunately, that means very little when they repeatedly promise a refund, fail to issue it, and then stop communicating altogether.

This has been an extremely frustrating and disappointing experience. A company should not charge a customer for a cancelled subscription and then make them spend a month chasing down a refund that was promised multiple times.

I went to charge my new ReNu brush today only to find that they sent me a charging cable that will not fit in the brush! Luckily I have an assortment of cables and found one that fits.

On 9/13/26 I wrote about my experience with trying to get refunds on 4 weekly charges of $42.39 each for a VIP membership which I had not knowingly accepted. (Only 2 refunds were approved.) “Nora” responded and said to contact customer service. I did and was told they wouldn’t issue additional refunds.

At this point I will NOT be contacting customer service because I have no faith they would send me the correct cable without charging me for it. I cannot tell you how disappointed I am in this company and its deceptive practices.

I initially ordered the ReNu Brush in April 2026 because I wanted to try the product on my Goldendoodle. Unfortunately, my experience with both the product and ReNu’s customer service has been extremely disappointing.

When the product arrived, the first issue was that it did not include the cleaning liquid that is supposed to go into the brush. I then discovered that the device would not hold a charge for more than approximately five minutes. On top of that, the metal bristles bent while I was attempting to brush my dog. Most frustrating of all, the brush produced little to no mist, despite the misting feature being prominently described on your website.

I immediately contacted ReNu to explain the problems and request a refund. I was assured that my refund would be taken care of and was specifically told to contact ReNu again if I had not heard anything within a week.

A week passed with no follow-up. I reached out again but received no response. At that point, I had no choice but to involve my bank in an effort to resolve the matter. My bank initially issued a provisional credit while it investigated the dispute.

After months of waiting for a resolution, I was finally notified by my bank that the provisional credit was being reversed. This was particularly frustrating because I had already contacted ReNu, had been assured that I would receive a refund, and had made multiple attempts to follow up.

Quite frankly, it is extremely disappointing that I was repeatedly led to believe ReNu would make this situation right, only to ultimately be left without a refund. I purchased your product in good faith, gave it a fair opportunity, and promptly reported the numerous problems I experienced. The product did not perform as advertised, and the customer service I received after reporting these issues was equally unacceptable.

I am still requesting a full refund for my purchase. I would appreciate a prompt response confirming that ReNu will honor the refund I was originally promised and provide the necessary details for processing it.

This entire experience has been extremely frustrating and has left me very disappointed in both the product and ReNu’s customer service.