Update: I received an email from Trustpilot today saying "The Rug Company believe your review actually belongs to another business.". I had to login to confirm that my review was indeed inte... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Our rug came shortly after our order - faster than we anticipated. It was delivered safely in a very securely wrapped package. We are very pleased with the rug quality, design and colour - they all m... Toon meer
So I had ordered a Blue Mohair rug from them back in January. I let the CS agent know that I was on a tight deadline and she was very understanding and assured me I'd get the rug in time. I got a ru... Toon meer
Excellent customer service and Jake always shared updates on my order. The rug that I ordered even arrived sooner than expected. The delivery team also arrived on time and they were very helpful. Happ... Toon meer
Bedrijfsgegevens
- Tapijtenwinkel
- ook in
- Decoratie- en interieurwinkel
- Meubelaccessoires
- Tapijtfabrikant
- Vloerenwinkel
- Woonwinkel
Geschreven door het bedrijf
Discover & fall in love with our luxury rugs, beautifully hand-made with the finest materials by our famous designers. International shipping and return on all orders online, visit our online boutique today!
Contactgegevens
210/A Harbour Yard, Chelsea Harbour, SW10 0XD , London, Verenigd Koninkrijk
- +44 (0)20 3369 3912
- customerservice@therugcompany.com
- therugcompany.com
2,6
Slecht
30 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very professional from start to finish
Very professional from start to finish. Good communication, effective, offered earlier time slots - delivery team was accommodating, was happy to move some furniture around a couple of times until it was perfect.
23 augustus 2023
Review zonder uitnodiging
Great service
Just received a beautiful cushion from The Rug Company. Great service and great quality! All packaged in a lovely bag that will now become a reusable shopping bag! Brilliant all round!
9 augustus 2023
Review zonder uitnodiging
A flawless service
A flawless service. We love our mohair rug for my daughters room. Arrived much sooner than expected. Delivered right on the time slot requested and put into position and all packagings taken away.
28 juli 2023
Review zonder uitnodiging
Excellent helpful service
Excellent helpful service relies to questions and all aspects of rug purchase were excellent
16 juli 2023
Very good very good
2 juli 2023
Highly satisfied
We have used The Rug Company to make small bespoke rugs for us at three different times in recent years. The last rug was delivered in February 2023. On each occasion, Sam, a long-term employee and designer of the company, was willing to visit our home and discuss the design and colours (he brought samples of wools) with us while viewing where the rug would be situated. At all stages, we were able to view and comment upon the design so that it could be modified according to our preferences. We also received large samples of the rugs from the workshops in Nepal so that we could "live" with and feel comfortable with the chosen colours and design before confirming the finished product. We have never had any problems with contacting the company by phone or by email or when visiting their showrooms in Notting Hill. If we wanted a fourth bespoke rug for our home, I would not hesitate to contact them again.
14 februari 2023
Review zonder uitnodiging
No prices on their website and no-one replies
Update:
I received an email from Trustpilot today saying "The Rug Company believe your review actually belongs to another business.". I had to login to confirm that my review was indeed intended for The Rug Company.
I wonder how many legitimate reviews they have removed from Trustpilot using this tactic.
It's frustrating that instead of replying to my ticket, they try to remove my review.
Original review:
No prices on their website and no-one replied to my request for a quote.
I emailed on October 26th with a list of a few different carpets and sizes and I've only received a confirmation email with a ticket number. No-one has responded.
16 december 2020
Review zonder uitnodiging
Antwoord van The Rug Company
Hi Kevin,
Thank you for your Trustpilot review of The Rug Company.
We appreciate your feedback and sincerely apologise for the lack of response to the initial review you left us.
We were surprised by the content of your review, as we do have an EU website available, which also existed in 2020, where you can view pricing on our entire product catalogue when shopping from the Netherlands. You can find a link here for your perusal - https://www.therugcompany.com/eu/
Our design consultants endeavour to respond to emails within 24 hours of receipt and these requests are monitored closely by our client services team. Please accept our regrets that you did not receive a quote on the rugs you had an interest in.
If there is ever anything we can assist with in the future, please don’t hesitate to contact our client services team at customerserviceeu@therugcompany.com.
Kind Regards,
The Rug Company
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