TheRugShopUK Reviews 

Received rug promptly brilliant price

Found the rug I wanted for a fraction of the price I had seen elsewhere, the delivery was quick and was kept up to date with my order status. Reallu good quality too, overall really happy with it :)

Great value (£100 cheaper than other providers), great service and arrived promptly. Thrilled with this purchase - thank you!

Rug was as described, cheaper than anywhere else online and arrived on time
All round good service

Excellent quality runners. Delivery was very quick with a friendly polite courier. Would recommend.

My rug has arrived only 2 days after ordering. Excellent communication and price. I am delighted with it. Thankyou

Easy process from start to finish.
Arrived on time, i was always kept upto date with delivery. Good quality item

great seller beautiful rug .
we was going away in 5 days after purchase i contacted the seller as i worried i would be away they was very helpful and was delivered in 24hours thank you

I bought a rug from this company for £388. After only 4-5 months the edges are fraying and it looks very tatty. Having paid quite a lot of money for it I would expect it to last much longer. I emailed them attaching photos and expressing my disappointment and after they spoke with the supplier I was told I hadn’t followed the care instructions and, as it wasn’t within their 30 day returns policy, they couldn’t offer me a repair, replacement or refund. I did follow the care instructions, and I told them this, but they were still unwilling to replace what clearly is a faulty rug. I would never recommend this company to anyone or use them again, it is the worst customer service I have ever experienced.

UPDATE …. Since leaving this review the company contacted me offering me a 30% discount on the condition that I delete my review! I declined their offer as this doesn’t resolve the situation, I am still left with a fraying rug that I don’t want. Unfortunately, they are still unwilling to repair or replace the rug. The caller then told me he would have to discuss the matter with his manager and call me back in 30 minutes. That was 6 days ago, I am still waiting for their call!! This is a very unprofessional company and bribing customers is unacceptable.

Thanks for your reply. To clarify, the rug was under 5 months old when I contacted you and as stated previously I had followed the care instructions. The Consumer Rights Act 2015 states “If a fault develops, you must give the retailer one opportunity to repair or replace the item before you can claim a refund” (this refers to goods 30 days-6 months old). You have not offered me a repair or replacement and could I remind you that my contract is with you, the retailer, not the supplier. The rug you sold me is faulty and you have no intention of helping to resolve the situation other than to offer me a further discount if I take down this review …..

After 2 failed attempts to purchase a rug with other retailers we turned to TheRugShopUk.
They have restored our faith in online shopping!
We contacted them to check stock and within 48hrs the rug arrived at our door.
Fantastic prices and fantastic customer service!!

Excellent delivery great quality rug very happy customer

Delivery arrangements were perfect. The rug is better than expected and everyone who has seen it loves it

Lovely rug, looks just like the imagery online, we have a toddler and baby and they both love sitting and playing on it as it's very comfortable

Delivered promptly, packaged well. Extremely pleased overall. The rug is beautiful and looks gorgeous in my bedroom. Will order other colours in the near future. Thank you.

Easy ordering and checkout. Great communication all the way and swift delivery. Delighted with the service and the rugs are amazing quality. Delighted!
Have ordered more from The RugShop

I priced this rug from several different outlets and the Rug shop was the best value by far. Easy ordering, quick delivery and the rug itself is stunning. I would definitely recommend this company.

The rug arrived sooner than expected and is exactly as described. It is of a very high quality and looks extremely hard wearing. It looks great. The delivery driver was friendly

Outstanding service from start to finish
Rug is great quality
Rug was half the price than the same rug I already have, which I got from another retailer
Definitely use again

Delivered on time and kept me informed. Great secure packaging. Good quality rug and lovely colours.