The Saber Factory Reviews 336

Excellent products with even better customer service.

Updated Review - Kevin form Saber Factory contacted me directly and gave me detailed instructions on how to get the core back up and working. 5 stars for response time. Thank you for your prompt response! My boy is now very happy with his Christmas gift!

FYI - for those of you trying to contact Saber Factory through a PC, the contact link/chat does not show up. Use a mobile phone if you need to contact them.

Got the Sabine/Ezra lightsaber for my boy for Christmas. Everything worked out of the box, but when it came time to charge the core, it did not charge nor would it confirm charging. Looked at all the help utube videos, and they all talk about a kill switch, but mine doesn't have a kill switch. Regardless, the core doesn't confirm it's charging when you plug it in, so it has to be defective. I understand things sometimes don't work, but what makes me furious is I can't find how to contact the Saber Factory anywhere on their website. There is a customer service page with NO LINK to how I can contact them. I would be happy to return the core for a new one, but no where can I find how to communicate with them. The irony is that they mention what great customer service they have, when there is no chat nor email address to contact them through. So if any Saber Factory folks are reading this, please contact me so we can determine how to get my boy's lightsaber working. My order number is ST4269240.

Fantastic workmanship

Saber Factory hilts have an amazing build quality, good weight and great features. They look just like the hilts seen in the movies, making these props a perfect addition to ones collection.

Product packaging is also exceptional, allowing for safe transport and protection of hilts and blades. Will definitely purchase more hilts from Saber Factory in the future.

Took forever to arrive with no communication.
Stand and adapter I purchased were not included.
Three attempts to resolve with no response.
Seems typical these days for Chinese origin junk they don’t even disclose when purchasing.

It took a little longer to arrive which was expected and the blade doesn't go as deep into the blade as was told but overall the product has great durability and functions pretty well

Amazing product.
Amazing price.
Amazing quality.
Amazing.

It's 2 days shy of a calendar month and I still haven't received my order

I had a saber that I bought a year and a half ago that suddenly stopped working.Kevin came to my rescue and helped me out. Was very patient with me and sent me instructional videos on how to disassemble the saber and remove the electronics . Turned out that it was a defective pogo connector. He arranged to send me a new button circuit and pogo connector for free—and he extended the warranty on the saber. He did not have to do this, but he did. This is absolutely Amazing OUTSTANDING customer service!!! If I could give him ten stars I would.

Very helpful customer service!

I like the products themselves but I think they could do better with the belt rings and make them super rigid so they don't cling against the pommels.

Super fast shipping! Such a well made, beautiful product. I'm absolutely in love.

Exceeded my expectations. Customer service was helpful and fast. Made the quick charge to my order before shipping. Hilt is Awesome. Very happy with my experience and purchase.

The Sabre was great! I asked for a non electronics version of the Kyle Katarn hilt for display only and it's amazing. My only comment/concern is that one segment seems to have a wobble to it that I can't seem to tighten down on but other than that, money well spent! Thank you for the fast and friendly service!

My grandson was extremely happy for his light Saber.

A great product - feels almost like what a "real" lightsaber would in mind. There is internal power coils, catridges.... feels heavy and quality

Hint - The blade colour options are bit hard to operate (or too easy) I keep accidently bumping them on the main switch... I would suggest future models have a separate knob where we can oscellate between colours.

If you want a lightsaber - this is the one to get!

5+ star experience.

The products were great. The shipment came in earlier than expected. I emailed Kevin to add articles to an existing order and he made that super smooth and included with the original shipment.

At the end, when the products arrived, they were well wrapped up, but I had an issue with the app. Mailed Kevin, got a swift response, and not long afterwards I got an updated working beta app, and a little later he emailed me stating the new release-version was out at Play Store.

This is exemplary customer service, and quality products, I can highly recommend this store.

The customer service was exceptional, but it was disappointing to receive a damaged chassis. I understand that the damage was deliberate and made for aesthetic reasons, but I was unaware that this alteration was being made and wasn't given an option to select an undamaged version.
But again, the lightsaber itself is fantastic, and it's a great addition to my collection!

i think it would be productive to have online links to assist in assembling and i have several parts in the saber that I have no idea what they are for?