The Seam Reviews 

I have just received my bag back from repair from Katerina M.
It had been restored wonderfully and protected against further damage brilliantly. Katerina was also great for fitting into timeframes for needing it back, and excellent communication throughout.
Thank you so much!
I would fully recommend The Seam as this is the second time I’ve used them and both times the repairs have been fantastic and the service was excellent.

Sent my jacket in as the Zipper puller had broken off.
Once it arrived at seams a lovely lady Sandra informed me that the whole Zip needed replacing and that the original adidas zip could not be sourced.
Disappointed in that, I agreed to a alternative replacement.
After initially getting the wrong zip for me because jacket was reversible so required a 2 way
Sandra messaged with a picture of the replacement Zip which I gave permission for.
However, once returned to me, I noticed how poor quality the replacement was.
Very cheap and nasty probably costing no more than a fiver.
Fitting cost me £79 including delivery costs which was disappointing.
Jacket was expensive brand new and now has a zip that resembles a toy from a kinder egg.
The quality of the work and the lady herself were fine but, adidas and seams need to get their act together on proper replacement items.
Now I have got to take it elsewhere and have it removed a total waste of time.

The Seam, put me in touch with the amazing Andrea B. Andrea kept me up to date on my bag repair and if I messaged answered me very quickly. My bag looks amazing, Andrea did a fab job with the repair. Would highly recommend.

Absolutely fantastic service & quality.
Communication was excellent.
Elizabeth did a fantastic repair that means I get to wear my trousers rather than leaving them in the depths of my wardrobe!
Great value & would recommend.

My maker, Camila, transformed my father’s WWII RAF jacket, which was full of moth holes and I thought beyond repair. I got it back whole and with no holes at all! Most repairs are invisible, but those that are not, blend in so well, they can hardly be seen either! Sending the jacket to The Seam was a last resort. We were on the verge of cutting off the buttons and stripes to mount separately, but now we can get the whole jacket mounted! What a brilliant result! Thanks to our talented maker and this wonderful project!

Huge thankyou to Camila for repairing my Missoni sun dress which had a large hole in. It’s like brand new, cannot see where the damage was. Excellent communication, good value for money and very speedy.

Skye P did an awesome job for me - invisible mend on behalf of Sheep Inc and their warranty. Great service and as good as new. Thanks!

The Seam is an absolute gem of a service. I have used two different dressmakers now, Fleur Wood and Eliane Verges and both of them did faultless work on my alterations. Eliane turned a pair of size 24 silk Ted Baker trousers into a perfectly fitting size 14 for me, a very difficult task which meant remaking them from scratch and keeping all the lovely floral pattern , pockets and design elements intact. The prices are extremely reasonable. Communication is always great, staying in constant chat with your maker to check progress. Anything you have that you wished fit better or has got damaged, particularly high quality but delicate vintage items, this is the place to get them perfectly restored. So much care taken, I couldn't be more impressed.

Arzu of The Seam isn’t only a highly professional and skill full maker, who immaculately repaired my vintage Cartier bag, but also a very friendly and attentive person who made a whole process very pleasant. Arzu has a great and nowadays rare quality to go an extra mile for her customers. I am very grateful to her for everything what she has done.

Arzu in Wimbledon worked a miracle removing black ballpoint pen from my pale green Anya Hindmarch suede bag.
So pleased with the result, it looks brand new and was turned around extremely quickly.

Andrea has done an incredible job on my Salvatore Ferragamo shoes which were very scuffed on the heel and elsewhere. They look amazing and I will now be able to wear them again. Thank you

Great communication from Paola Z and buckle fixed perfectly. Second time using The Seam and would highly recommend.

Amazing work by Skye: when “invisible mending” truly means invisible. Very happy.

Sandra Z you are an artists of the highest quality!!
You have repaired invisibly my JPG shirt to its glory of the last 30 years!!!

I am so grateful as I love this shirt❤️

Excellent service and fantastic repair of a beloved jacket! Many thanks to maker Krasimira and The Seam. Would definitely recommend!

The best customer service I have ever received in my life from Laura J! I need a package expedited and reached out to their direct email. This was also during the weekend and she sent me back, less than 24 hours, an extremely detailed and helpful email. Sent the package out asap and was able to ensure it arrived on time. I've never had such a dedicated and thoughtful support specialist. Above and beyond.

Thank you Erzu for the amazing work you did on my Louis Vuitton bag it looks fabulous like brand new the time and care you put it has been tremendous the skills you have is second to none I’m so very happy with it I would highly recommend you thank you so much

I had two jumpers with moth holes repaired by Lyudmilla, and she completely revived them. I’m so grateful to be able to enjoy these much-loved items again.

The Seam connected me with such talented artist both times. However, when it came to tracking down a missing parcel, they did not respond at all. Lyudmilla made multiple trips to her local office and spent time calling DPD, but DPD was no help either.

By pure luck, my parcel eventually arrived, but with an additional postage fee, even though Lyudmilla had already paid for postage when sending it.

I would recommend this service to anyone looking to restore much-loved items. However, if you are sending something sentimental, there is a risk that it could get lost in transit, and the only person who may help you is the repairer. As they are not the postage account holder, they cannot raise an investigation directly. The Seam did not seem to care or willing to do anything to help finding the parcel or appear to want to any action to improve their posting service.

Thank you Lyudmilla for all your help!

Andrea B is a magician! I sent her my wife's favourite handbag because the zip had broken and it came back looking as though the zip hadn't been touched; but it had! She replaced the zip so beautifully and even put the original tag on the zip. So well done The Seam and thank you so much for a fantastic repair.

I honestly can’t recommend Paola highly enough.

I had a brand new pair of Manolo Blahnik Swan pumps in deep cranberry satin that I desperately wanted to wear for my wedding. The white version hasn’t been available for years, and after contacting countless cobblers, restorers and luxury shoe specialists around the world, I mostly received generic responses along the lines of “just buy a similar pair” or suggestions to try dyeing them instead.

Paola was the first and only person who truly understood the vision. She came back with a detailed, thoughtful plan explaining how the shoes could be fully recovered properly, including carefully removing and reapplying the crystal appliqué. Her confidence and expertise immediately stood out.

Throughout the process, communication was excellent. I was kept updated when the shoes arrived, when work began, and throughout each stage of the restoration, which made sending such a special pair of shoes away feel much less daunting.

I didn’t have enough fabric leftover from my dress alterations, so Paola even sourced a satin herself and somehow managed to match it beautifully to my gown. The final result is genuinely unbelievable. The craftsmanship and attention to detail are second to none. It
feels as though every stitch has been individually considered.

The shoes look completely flawless, like they were originally made this way. I genuinely can’t believe these are the same cranberry shoes I sent off. They feel incredibly special to me, and I cannot wait to wear them walking down the aisle.

Thank you, Paola, for bringing my dream wedding shoes to life.