These guys are great. Exceptional communication and really helpful. They went above and beyond to help with a problem that I had, which was truly appreciated. Although my problem was not solved, it... Toon meer
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Lees wat reviewers zeggen
Ordering and dispatch was great, Only issue was that the website was down for maintenance for a few weeks so not able to order initially.
I tend to judge a company by how it deals with adversity and when things don’t go as planned. I ordered Apple Gen 4 AirPods case and, unfortunately, received a Gen 3 case. After identifying the error... Toon meer
I lost one ear bud on my morning walk. Having not heard of Sound Cafe before I was a bit sceptical, however after reading reviews & checking them out on trustpilot I ordered my spare earbud. It arrive... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Sound Cafe is the UK’s go-to destination for replacement AirPods and charging cases. Whether you’ve lost a single earbud, damaged your case, or need a cost-effective refurbished option, we make replacing your AirPods simple and affordable. We stock a full range of genuine Apple AirPods, including 2nd, 3rd, and 4th Generation models, plus AirPods Pro (1st and 2nd Gen). Customers can purchase items individually – left AirPod, right AirPod, or charging case – so you only pay for what you need. Our products are available in brand new or professionally refurbished condition, with clear grading so you know exactly what to expect. Every AirPod is tested for sound quality, pairing functionality, and battery performance before dispatch. We offer same-day shipping on weekday orders and free UK delivery as standard, helping you get back to your music faster. At The Sound Cafe, we pride ourselves on transparency, reliability, and excellent customer service. With thousands of happy customers, our reputation is built on delivering quality Apple replacements quickly and hassle-free. Whether you need a single AirPod or a complete set, you can trust us for genuine products, fair pricing, and dependable service.
Contactgegevens
PO Box 955, SK4 9FX, Stockport, Verenigd Koninkrijk
- support@thesoundcafe.co.uk
- thesoundcafe.co.uk
4,6
Uitstekend
74 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordering and dispatch was great
Ordering and dispatch was great, Only issue was that the website was down for maintenance for a few weeks so not able to order initially.
20 juni 2026
These guys are great
These guys are great. Exceptional communication and really helpful. They went above and beyond to help with a problem that I had, which was truly appreciated.
Although my problem was not solved, it was not through lack of trying.
I would 100% recommend The Sound Cafe
31 januari 2026
Arrived on time and excellent…
Arrived on time and excellent replacement. Like I’d gone to the Apple Store.
13 mei 2026
Great service
Great service, easy to order replacement AirPod pro, item arrived promptly in great condition, well packaged. Thanks guys!
24 april 2026
Freddie really helped promptly resolve…
Freddie really helped promptly resolve the issue. I will revist when needed the business.
11 april 2026
Antwoord van The Sound Cafe
Hi Jonny,
We’re really sorry to hear about this - that’s definitely not the experience we want for our customers.
We haven’t received any prior contact regarding this issue, and as your order is still within both our 30-day return period and 3-month warranty, we’d be more than happy to help resolve this for you.
I’ve also reached out to you directly via email to get this sorted as quickly as possible.
Kind regards,
Freddie
The Sound Cafe
Great service
I lost one ear bud on my morning walk. Having not heard of Sound Cafe before I was a bit sceptical, however after reading reviews & checking them out on trustpilot I ordered my spare earbud. It arrived quickly and was easy to pair with my existing one. 5*
8 april 2026
Delivered on time great
3 april 2026
Replacing lost charging case for AirPod pro 2
Selection, order and delivery was faultless. However, whilst charging existing airpod pro 2 in new case isn’t a problem, finding the new case in ‘find my’ is just not happening.
8 april 2026
Great experience with this website
Great experience with this website, lost one of my AirPods and was quoted £70 for a replacement through Apple, managed to get it for roughly £50 with 24 hour shipping on here. Looks and performs like brand new and really easy to pair, thanks!
14 april 2026
Review zonder uitnodiging
I tend to judge a company by how it…
I tend to judge a company by how it deals with adversity and when things don’t go as planned. I ordered Apple Gen 4 AirPods case and, unfortunately, received a Gen 3 case. After identifying the error I e-mailed the team at The Sound Cafe and the matter was resolved immediately. Including a return label for the incorrect items and a first class dispatch of the Gen 4 case I ordered. The customer service and reactions were brilliant and I could not recommend enough.
26 maart 2026
amazing product
10 maart 2026
Straight forward site
Straight forward site, found item I wanted, fast delivery, wasn't suitable for me, easy to return and money returned soon after returning
9 maart 2026
What a great customer service…
What a great customer service experience I had, particularly so when the product I originally received did not quite work. Yet, on contacting sound cafe they responded within a couple of hours where they helped and supported me to get my AirPod working. We Exchanged about three messages, all answered promptly and by the same customer service agent, they sent me a replacement and all worked. It is hard to get excellent when things go wrong. But they were with me helping and supporting until all was right. That is excellence. I would use sound cafe again and recommend them
3 maart 2026
My order was easy to do
My order was easy to do, arrived on time and instructions to set up were straight forward.
28 februari 2026
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