thestickybrand.com Reviews 

If I could give zero stars, I would!

I'm a tattoo artist and I've ordered from Sticky Brand several times. I'm writing this because of how they handled it when something went wrong, and specifically because of what they couldn't do.

In April I ordered 100 custom 3" stickers with my art and a QR code to hand out instead of business cards. I uploaded a clean, high-resolution file. The stickers looked great. The QR code doesn't scan. Not on my phone, not on anyone's. The same QR file prints and scans fine from other printers, so the problem happened on their end... most likely the matte material or their print resolution. I was mid-move and didn't reach out until late September.

When I did, I asked one thing: before I pay another $100 to reorder, can you test-print the QR code and confirm it actually scans? And if it doesn't, can you tell me why, so I can fix it? That is the entire request. I never asked for anything free.

What I got instead, over three weeks and 21 emails:

• A free reprint offered the next day, which I hadn't asked for. Retracted a day later because of a "30-day policy" (my order date was in my very first message).
• Four days and three emails to get any answer to my actual question. The answer: "we can't guarantee the QR code will scan, we recommend testing it yourself before ordering." I'd already told them I did. That's the whole point. I'd already printed it with them, already tested it, and it already failed. Their advice was to do the exact same thing again and hope.
• A second free reprint offered a few days later, in writing: "We are issuing a free reprint for your order now. We will send over tracking." Then ten days of silence. When I followed up: policy, no reprint, and "the offer was made before we checked the dates," which contradicts their own earlier email.
• When I asked for a manager, I got the same rep with a fourth apology, admitting they "made conflicting commitments, including the written confirmation on October 5," and offering nothing.

After all of that, nobody at Sticky Brand has ever told me whether a QR code will scan on their matte stickers, or why mine didn't. Nobody offered to test it. Nobody from production ever looked at it. Every email was polite, apologetic, and completely useless.

So here's the honest warning. It's not just "if something goes wrong, you're on your own." If you have a question about their materials, if you need confirmation that something will actually work before you spend your money, if you need help with anything beyond clicking "order"... you are on your own. Don't waste your time, your energy, or your money.

Spend the extra few dollars on a company that actually does customer service, responds in a timely fashion, and fixes what they can before the final print goes out. I've had other printers reach out on their own to say a file looked soft and ask for a new one before they ran it. That's the bar. Sticky Brand isn't anywhere near it.

If your file comes out perfect, you'll be fine. If you need a human for anything, go somewhere else.

Easy peasy! Ordering and site navigation a breeze

Easy to order and I like to be able to approve before you print.

Having a custom style option not just round and simple to use

I have not been gotten back with about the wromg adress i used at checkout it will be 5 stars if they can get that fixed

I love the promos and the way the sticky brand delivers quality and price consistently.

I wanted to create my own stickers and had my own design. The sticky brand made it extremely easy to do so. Stickers were being made for a nonprofit event and we’re extremely affordable. They did not scrimp on quality at all. I’ve just ordered 100 more.

easy to navigate upload file order proof and shipping was fast great quality

I have always loved the sticky brand product you have amazing stickers sometimes of my designs don't work out quite right but that's my fault not yours I will continue ordering from your company from my sticker needs

Always simple and easy to order from Sticky Brand! And they're the best stickers I've ever had and used. LOVE THEM!

So I am a repeat customer and let me tell
You why. Excellent customer service means everything to me. After 5 orders my 6th order went missing but it was clearly the post office issue. Sticky brand followed up with me twice to ensure my order was finally found. If not they were going to remake my order. Now that’s service! I own a taco truck and get all my signs, stickers, etc from Sticky because I expect the same level of service that I give. I will always be loyal to sticky

Easy to order and upload a photo for the stickers.

Responsive customer service and a great looking product! I didn't like the first proof, they changed it just as I asked and then my stickers arrived. Couldn't have gone any better.

I made a mistake and got billed twice. Couldn’t figure out how to stop it.

Very simple and fast. Not to mention best prices.

love this company! my stickers look amazing and last forever

The stickers look amazing. I messed up on the spelling and approved it. Within seconds I caught my mistake and asked to get it fixed but the response was since I already approved it was mine. I totally understand, so I'm not mad about it. So I will give it another go. So dont just look at your design re-read and double check...

Always on point... Super high quality, consistency, reliability, durability and service! Plus awesome deals if you follow their socials or email blasts. I've ordered going on thousands of stickers over the past few years and they've yet to disappoint. Keep up the great work!

Communication was sketchy and emails I received on approving my proof went to a link that never showed the artwork. While I made and order and paid in full the site never updated and showed my order. Going elsewhere next time.