THE/STUDIO Reviews 

Nana is a great customer service rep. I was in a time sensitive matter, she resolved the matter & gave me what I needed in a timely fashion & save the day for my upcoming event. Im very grateful & happy God sent her to assist me. She relieved my anxiety & stress. AWESOME JOB 😊

THE/STUDIO was very helpful in getting my design exactly how I wanted. The final product was superb and exactly how I expected it. Great to work with and cost was very reasonable. thank you Curt

Emma has been a big help with my most recent order. There were a lot of details that needed to be right,and Emma made sure she understood what I wanted. And guided me toward the correct options when I asked a lot of questions. Even calling me to speak directly with me to get things right. I've been using The Studio for years. This has been my best experience so far.

The embroidered patches always look the best

I'm a new business owner. I was offered a 60% discount by The Studio if I made an order within 24 hours. That induced me to make another order. When I went to pay a few hours later the 60% discount had disappeared. I called and spoke to a rep, emailed another, and texted with 3 different reps on their Help page who were all Help-less. I never did get an answer on what happened to the 60% discount. They all acted like they didn't know what I was talking about. These people seem to be trained to frustrate the already frustrated customer into giving up. I was given no satisfaction. I also discovered a few other bad faith practices incorporated by this company, the disappearing 60% discount being just one. It's easy enough to go somewhere else. I'm just disappointed The Studio got my money (and wasted a lot of my time). But that seems to be their only priority.

5/16/26 I am adding a final update here at the top. The patches finally did arrive. I received a phone call from one of their reps. For her sake, I will leave her name off the review. They agreed to pull my order from the standard queue and additionally gave me a $70 store credit for all the hassle I went through (see below). She said to ignore any additional responses from the AI as I was verbally promised one thing at one point and 5 hours later the AI told me that wasn't going to happen. When I sent an email regarding that particular issue, I got that call I just mentioned. However, and this is what I really have an issue with, she also requested that I remove this review and/or change it to a 5 star as they "fixed the problem". I refused. I agreed to update my review honestly, and I am. The patches did arrive as finally promised, and they were of a quality that I expected. I am disappointed that the "design team" is not more proactive about solving problems when they are notified there is one, and the fact that they are making military style patches for military and/or veteran groups with no one on their team who has any military experience whatsoever is disconcerting. There are some things that cannot be explained about that experience that someone who has had that experience knows instinctively, and those things matter to those of us who lived through them.

I changed my rating from a 1 star to a 3 star to reflect that they made an attempt to rectify their mistake and that the end result product was acceptable. This was not a 5 star experience, however.

(Begin original review here)
For reference, I am an industrial engineer and project manager. Military, semiconductor, equipment manufacturing, defense, construction and home renovation background. I've seen how a lot of companies are run. This experience was a complete joke. Billing issues, invoice issues, AI emails that no one was paying attention to anyway, design issues that I had to resolve for their "design team", a lack of knowledgeable individuals on their side, you name it. Oh, and I almost forgot the chickens...yes, chickens. At one point I demanded a call from a representative. Aside from the fact that her English was atrocious, hard to understand and what little I could understand sounded like she just wanted me to move on, the call was constantly interrupted by the rather large and extremely noisy flock of chickens in the background. How professional! I actually sent an email with my concerns regarding how my order was being handled, thinking maybe someone there was a professional and would actually like to correct some of them. What a complete waste of my time. So now I'm writing this. Oh, yes, I was promised a 4 day turn around for shipping, then got an email the next day saying nope, not gonna happen, new date is in 3.5 weeks.

Some people here are reporting good experiences. I'm sorry, I don't see it. We will not be using them again, assuming my $450 order ever shows up. We wanted it for an event 2 months in the future and were assured that wouldn't be a problem. My biggest mistake was not reading the reviews in advance. I will say the sample looked good, finally, after much back and forth for mistake corrections they never should have made in the first place. Now lets see what the actual patches look like if they ever show up. Based on a lot of the other reviews I am now seeing, I'm wondering if I'll ever see them...

4/28/26 update
I just saw your reply to my review. Your company literally has all my contact information. Off the top of my head, and based on the information available in my review, you should have more than one way to locate that information and contact me. I would actually like to make sure that I am both getting my patches and that they are going to arrive before I need them, and at this time, I have little confidence that either event will occur if the reviews here are correct.

If you can find my information, you are welcome to contact me and I am interested in hearing how you wish to resolve my issues.

SCAM. I worked with them for their sourcing. we had a few phone calls and gave them some items to source. they never did and never even followed up. i just realized i have been billed for a YEAR and asked for money back and they did not even bother to respond. i filed a chargeback and they are contesting them.

We order medallions and paid in September 2025 for an April 20, 2026 event. First, if you don't order within the year they purge prior info. How hard is it to store a file electronically? 96 emails later from us and canned responses from Lucy and others indicated the medallions would arrive on time. We are still tracking from China. First they couldn't find payment. We showed proof. We changed color after we got a proof, they added a fee. They were never started but charged us a fee anyway. We again had to show proof of payment. Again, AI responses that they were working on it and they intend to meet our deadline. We had our event with no medallions. Today is April 22 medallions arriv3d two days after the event with 7 months planning. And, the color is wrong. The worst of all companies I have dealt with in 33 years.

Great service in all aspects. This is the third time I’ve use this company for my challenge coins.

This is a professional review from another business. This is my first time working with this company and it has been quite a disappointing fiasco. There was never any email with a receipt or confirming your order which should have been my first clue to the impending disaster. I had two orders going at the same time and this one random employee kept emailing me saying a font size needed to be adjusted and then wanted to charge me more money for a larger patch since I said they could not adjust the logo. I paid the extra and then got another emailing trying to charge me more money. This went back and forth for a few days messing up my timeline for when I needed the product and ultimately resulted in a phone call to their place in Ontario. The guy sounded like he was going to help me and I told him this person keeps sending me information and wanting more money. I refused to send more money and said I already paid once and you guys keep switching things up. They finally got it organized and now both orders are going to be late. I keep getting emails that say good news were shipping on this date and then a day later sorry production slowed down and now its not shipping for a few more days. Honestly this experience has been a nightmare and I have no idea how anyone rates this company with high marks. Probably just a bunch of bots.

I've used The STUDIO for 12 years, since 2014 and have always received great quality patches. I have also had great customer service. Would highly recommend.

Let me start this review by saying that you put yourself at risk for design thieves any time you sell something on the internet. However, it's especially despicable when the company you trusted to make your merchandise is the one who steals it!

My once incredibly thriving business has been absolutely decimated by design thieves, and it isn't a coincidence that my most popular designs which I'd had The Studio make (patches and pins) are the ones that have gotten ripped off and spewed all over every Chinese website in existence. I can't even bother selling my own products anymore when cheap Chinese discount sites are selling exact copies of MY WORK for a fraction of my own manufacturing cost.

Whichever factories The Studio partners with are absolute scum thieves!!! There's no way all these copies of my exact files for patches and pins just magically occurred. You bet your a$$ The Studio is the culprit!

Since dumping The Studio I have partnered with many other factories directly (The Studio is just a middle man) that I sourced myself, and nothing of mine has gotten so blatantly ripped off since, but the damage to my business is already done.

BEWARE!!! Stay away if you care at all about your intellectual property and business. Let me tell you how absolutely devastating it is to just be scrolling along some website shopping and to see your own ripped off designs being sold there. Happens to me CONSTANTLY. It's a horrible reminder that my business is destroyed while other people profit off of my work and I'm struggling to pay my bills.

STAY AWAY FROM THE STUDIO!!!

They have been very easy to work with. I receive replies via email very quickly and everyone I've dealt with is professional and easy to work with

Helpful when I needed a deadline. Have ordered numerous patches and they all turn out perfect.

I submitted an order for rush and paid nearly 2x for this because the company said they could deliver them in time. Then they changed the delivery time multiple times and refused to allow me to cancel because they were "in production" even though the delivery date couldn't be honored. So now I have a bunch of patches that I don't need. This company is really just a direct from China agent.

Asides from starting the challenge coin back in Sept 2025, going thru 6 customer service representatives, nit picking on small cost and dealing with no contact from some incompetent design team for approvals… On January 2026 a wonderful representative Pelumi Ogunbiyi contacted me. Finally almost having to start all over we went back to my original design with some minor correction step by step, interpreting the changes to the design team (again) to approving the completion for delivery 2/13/2026. What a long unfortunate journey being ready for my club anniversary dinner end of Feb. Thank you Pelumi!
For new customers thinking of the Studio products I would recommend starting 6 months before you really need it.
I gave this a 4 stars for the end product and Plumi. No stars for the frustrating others.

Such a wildly incompetent ride to order a few patches. The salesperson screwed up what I believe was a simple order at every step of the way. I had the designs in a PDF, provided colors in hex code, provided quantities and sizes. It should have been foolproof but literally at each step he surprised me with how he was able to mess things up. With a finale of a 2 month ship date announced only AFTER placing the order. A two week timeline was advertised all along.

This company is a scam. I have been working on ordering a very simple patch for over 3 months and the initial quality was so bad that I had to reject the sample. After they reworked it and finally showed something acceptable, I was told the order wouldn't be here for 2 1/2 months from those revisions (5 months in total!). If you need something in less than 5 months, steer clear of the Studio!

I was ordering a woven patch for an event on Valentine's Day. We selected The Studio because their delivery estimate was February 2-5. Perfect for us to have it over a week before the holiday. We made the order, we soon got contacted for an upcharge, we paid that, I offered to forgo the sample to make sure we had enough time (big risk to us) they took us up on that. And then suddenly our SHIP date changes to February 14th. Not even our delivery date. So we would completely miss the holiday. This was the only reason we chose them - we passed on cheaper alternatives, and the delay in telling us the true ship day meant we couldn't get them done anywhere in time, thus killing the entire promotion. When I told them this, they said they would only refund 40% of the order, even though it was their fault. Don't use this company for anything important.