THE/STUDIO Reviews 

3.795
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The website was easy to use when I was setting up an order for custom patches. They were very communicative of where my order was in the process & offered detailed explanations & schematics of the pa... Toon meer

Beoordeeld met 5 van de 5 sterren

The Studio was helpful and responsive to our needs. My Fire Department's two different types of patches were designed and sent to us quickly. The patches themselves required a good bit of detail whic... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Extremely impressed with the service. Bulk ordered some iron-on patches, the whole process was straight forward, simple and completely transparent. Customer service (Unwana) was top notch. Order arriv... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

They wanted to delay delivery based on design changes but I insisted that design changes were part of the process and timelines should be maintained. They do not work weekends and this added to del... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Souvenirfabrikant
  2. ook in
  3. Bedrijfscadeau leverancier
  4. Kleding- en stoffenfabrikant
  5. Labelprinter
  6. Promotieartikelen leverancier

Geschreven door het bedrijf

Since 2014, THE/STUDIO has been a trusted partner in the fashion industry, serving clients across North America and globally. Our expertise in custom manufacturing has forged strategic alliances with top-tier manufacturers, enabling us to create truly unique, one-of-a-kind products that go beyond fashion. We craft exceptional custom products for individuals, organizations, and enterprises, ensuring unparalleled quality and attention to detail. At THE/STUDIO, we guarantee the highest standards of quality control, offering a seamless experience from concept to creation.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 52% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,4

Alle reviews

(3.795)

106 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Terrible service and terrible end product, complete waste of money.

We ordered a run of custom hats for my company and when the sample mockup came back we asked for a revision. It was refused and we were told they had already printed them. They had already taken payment, we asked for a return payment they refused to refund our money and/or fix the design of the hat.

Hat's finally arrived and are some of the worst quality I have ever seen. We paid $25 each for the custom hat and ended up with one of the lowest quality hats and productions I have ever seen.

14 februari 2025
Review zonder uitnodiging
Logo THE/STUDIO

Antwoord van THE/STUDIO

Thank you for your honest feedback. We’re truly sorry to hear about your experience and understand your frustration regarding the quality of the hats and the handling of your revision request. This isn’t the standard we strive for, and we sincerely regret that we missed the mark.

We’ve reached out to you directly to follow up on your order and discuss possible ways we can address your concerns. When you have a moment, we kindly ask that you respond so we can work together toward a resolution.

Your satisfaction matters to us, and we’re committed to making things right.

Sincerely,

THE/STUDIO Team

Beoordeeld met 5 van de 5 sterren

Incredible execution of saying yes to the customer

I shared this to the many Star Wars patch fan groups I'm part of.
Hey guys! It is I the self proclaimed, #KingofSwag! 😆
I just wanted to say. With so many options of companies that produce swag for us the fans, there's a standout! IMO.
THESTUDIO.COM
#THESTUDIO.COM
I had a few issues with production and getting it right on some of the Amazing pieces that were designed for me. Then last week after I distributed sponsors swag, I was unevenly short. I sent them a list and they gave incredible service in rectifying it. When I received it I realized I sent the exact wrong opposite list in. I reached out and they were incredibly understanding and took care of my mistake. That's great, incredible, outstanding service.
So if you need some swag for any outing, definitely recommend!

Yahoo Mail - Email Simplified

25 februari 2025
Review zonder uitnodiging
Logo THE/STUDIO

Antwoord van THE/STUDIO

Thank you so much for your thoughtful and enthusiastic review! We’re thrilled to hear that your experience with THE/STUDIO stood out, especially with our team’s commitment to getting things right, even when things don’t go exactly as planned.

We truly appreciate your patience and the opportunity to make it right. It’s our goal always to meet your expectations and deliver not just quality products, but exceptional service at every step.

Your support in sharing your experience with the community means the world to us. We're honored to be your go-to for all things swag!

Sincerely,

THE/STUDIO Team

Beoordeeld met 5 van de 5 sterren

I've been working with The Studio for a…

I've been working with The Studio for a few years. The customer service is great, the product they produce is top Notch. Highly recommended them.

18 februari 2025
Review zonder uitnodiging
Logo THE/STUDIO

Antwoord van THE/STUDIO

Thank you for your kind words! We’re honored to have had the opportunity to work with you over the years, and we’re thrilled to hear that you’ve been happy with both our customer service and the quality of our products.

Your recommendation means a lot to us, and we look forward to continuing our partnership for many more years to come!

Sincerely,

THE/STUDIO Team

Beoordeeld met 1 van de 5 sterren

Military…stay away!!!

If you need a military OCP don’t use this company!!! They can’t figure out the thread color for the 4 OCP colors for a unit patch. Working back and forth with the company for 3 weeks and they can’t figure it out. Called and said I really needed to get this fixed and was told I would get a call back that day, I did not!! Zero stars and note to all military needs…stay away!!!

23 januari 2025
Review zonder uitnodiging
Logo THE/STUDIO

Antwoord van THE/STUDIO

Thank you for sharing your feedback. We deeply regret the frustration and inconvenience you've experienced with your OCP patch order. We understand how important these details are, especially for military orders, and we're truly sorry we didn’t meet your expectations.

We apologize for the lack of communication and the difficulty in getting the thread colors right. This is certainly not the standard of service we strive for, and we completely understand your disappointment. Please know that we take your concerns seriously and are committed to improving.

If you have further concerns or would like to discuss this matter further, please do not hesitate to get in touch with us directly. We’d love the opportunity to make things right.

Sincerely,

THE/STUDIO Team

Beoordeeld met 1 van de 5 sterren

The Studio could NOT produce requested patches and stickers

I ordered 50 patches 50 and stickers from The Studio. The initial start was pleasant with phone calls to a live person. I then received emails on validating the patch and stickers. I approved both only to receive emails stating that "the studio". could not do a 100% embroidery. I accepted the printed patch even though it was NOT what i wanted. I was not given a refund on the difference between embroidery and printed patch.
I then received an email stating that the sticker could not be done either due to the "transparent positioning film". This has not been resolved. It just disappointing after paying up from only to be ignored when issues arise.

17 januari 2024
Review zonder uitnodiging
Logo THE/STUDIO

Antwoord van THE/STUDIO

Thank you for sharing your feedback. We’re very sorry to hear that your recent experience with THE/STUDIO didn’t meet expectations. We truly regret the issues you faced with your patch and sticker orders, especially after you took the time to communicate and approve designs.

We’d really appreciate the opportunity to make this right. Can we please contact you directly to discuss a resolution? Your trust means a great deal to us, and we’re committed to ensuring that every customer feels heard and valued.

Sincerely,

THE/STUDIO Team

Beoordeeld met 5 van de 5 sterren

Sustainable and Stylish

I appreciate companies that care about the planet, and The.Studio nailed it. Their custom food paper is both stylish and sustainable. It's the perfect combination for any Eco-conscious business.

30 december 2024
Review zonder uitnodiging
Logo THE/STUDIO

Antwoord van THE/STUDIO

Thank you for your kind words! We're so glad to hear that you appreciate our commitment to sustainability and design. It’s always rewarding to know our products align with the values of eco-conscious businesses like yours.

We’re grateful for your support and look forward to working with you again!

Beoordeeld met 5 van de 5 sterren

As one of the leaders in a 501(c)3…

As one of the leaders in a 501(c)3 Veterans Nonprofit, the Studio has been involved in our procurement of custom apparel from Day 1. They provided fast, effective, durable patches and design...and a far better cost then most competitors. Have dealt with them numerous times since then; some of our patch orders are up to 1,000 patches for a given design at this point...as we try to bring a greater awareness out there for a number of disenfranchsied groups.

Jordan Bednarz

4 januari 2025
Review zonder uitnodiging
Logo THE/STUDIO

Antwoord van THE/STUDIO

Thank you so much for your thoughtful and generous review. We’re truly honored to support your mission and grateful for the trust you’ve placed in THE/STUDIO from the very beginning. It means a lot to know that our work has contributed in some small way to your efforts in raising awareness and supporting underserved communities.

We look forward to continuing our partnership and serving your team for years to come.

Beoordeeld met 5 van de 5 sterren

The/Studio did the impossible

The/Studio did the impossible. It's hard enough to find a patch shop in 2024. The/Studio managed to create a small-run of an intricately embroidered patch in half the estimated time, which was already fast. Plus, it was the replica of a tough design: a raven mascot perched on a book, holding a skull (reference to the Yorick passage in Shakespeare's 'Hamlet'), with text encircling it. Applied to a cardigan just in time for a humanities conservatory event. Thank you!

19 oktober 2024
Review zonder uitnodiging
Logo THE/STUDIO

Antwoord van THE/STUDIO

Thank you so much for your incredible review! We're honored to have brought such a meaningful and detailed design to life—and ahead of schedule! It’s great to hear the patch made it in time for your event and lived up to your expectations. We truly appreciate your trust and look forward to creating with you again!

Sincerely,

THE/STUDIO Team

Beoordeeld met 5 van de 5 sterren

Our Lapel Pin was a BIG HIT!

It was so easy to work with your Sales Reps and they delivered as promised. The delivery was on time and I LOVE THE FINAL PRODUCT. Thank you Studio for a great job!

3 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A Novelty That's Here to Stay

I was skeptical about lapel pins for our branding, but The/Studio proved me wrong. Their pins are not just novelties; they're stylish, high-quality, and durable. Our clients love having something tangible to remember us by, and these pins do just that.

27 november 2024
Review zonder uitnodiging
Logo THE/STUDIO

Antwoord van THE/STUDIO

Thank you for the great feedback! We're glad we could change your mind about lapel pins and that they’ve become a meaningful part of your branding. It’s wonderful to hear your clients appreciate them too. We look forward to creating more lasting impressions with you!

Sincerely,

THE/STUDIO Team

Beoordeeld met 5 van de 5 sterren

Custom Hats

THE/STUDIO exceeded my expectations with their custom hats! The quality, fit, and attention to detail were outstanding. Their team made the design process effortless, and the final product was perfect. If you need custom hats, look no further!

27 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic Quality

The custom socks from The/Studio are absolutely brilliant! The material feels premium, offer both comfort and durability. The design we ordered was perfectly knitted into the fabric, giving a clear and polished look. Highly recommend for businesses seeking bespoke essentials.

11 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professional Service

The/Studio's service was second to none. From the design process to the final product, everything was smooth. The socks themselves are top-notch, blending style practicality. Definitely worth every penny.

9 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great patches

Great patches! Very easy to create what we wanted! Received EXACTLY what we ordered. Very nice patches!

31 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect for Events

Used The/Studio for an event giveaway and couldn't be happier. The pins were not only a hit with attendees but also served as a memorable keepsake. The professionalism from start to finish was impressed.

30 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A must for Brand Identity

If you're looking to establish or elevate your brand identity these custom hats from The/Studio are the way to go. The quality speaks volumes about our company. They're not just hats; they're walking billboards for your brand.

28 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exquisite Customisation

The custom hats from The/Studio are simply exquisite. From choosing the thread colour to deciding on the panel's design, everything was tailored to our boutique;s theme. They've become quite the conversation starter with our customers!

7 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Extraordinary service

I have had nine projects at this point with the fine folks at “The Studio”. In one case the art I had sent in for a lapel pin would not work with the pin production process. The example sent back for my review and approval wasn’t even close to what I wanted. I used the chat feature and spoke with, I believe his name was David, and he was great. He said he could canx the order and make a refund, or he suggested a different approach. He asked what I was trying to achieve with the pin. He suggested a patch matching the same measurements would look great, full fill my goal, and would actually save me money. He took my modification to the existing order directly and made it happen. He went the extra mile to help me meet my goal, and to save me money. I received the patch and it has worked out even better than I could have hoped for.

This is just one example out of nine projects. I’ve had similar experiences through on line conversations. All helpful.

The Studio is the best.

11 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We received our labels

We received our labels - they are amazing! Thank you so much- we are very happy with the product. The customer service is amazing as well! Very responsive and helpful. The process was a bit difficult. The process of proofing the final product was not really clear. A couple of times I thought I had left notes to proceed but had not. I'm sure it was my issue, but it wasn't always clear. Again, we love the product and would order again and refer friends. Thank you for getting them to us so quickly!

20 november 2024
Review zonder uitnodiging

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