The initial watch i ordered was sold out there was one marked at 284 I recieved no feedback as to why my order is delayed. Luckily I logged into the account a more expensive one was loaded and reques... Toon meer
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Lees wat reviewers zeggen
COUNTERFEIT! DO NOT BUY FROM OR TRUST THEM! Unfortunately I purchased a couple of watches which, when taken to an authorized repair agent, were found to be FAKES - this is why they insist on their... Toon meer
Overall it was very good experience from ordering to getting it delivered. Fast delivery of the watch. Just bit slow on replying to WhatsApp/messenger enquiries but i got them on email listed. But at... Toon meer
HIGHLY recommend buying from this store. We found the perfect watch for my partners 30th birthday but it was very expensive. After having a bit of a look around online, we came across The Watches Men... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Watches Men is a trusted online watch store offering quality timepieces at honest prices. We serve customers across New Zealand, Australia, and worldwide, providing a curated range of watches from globally recognized brands for shoppers who want style, durability, and craftsmanship without inflated retail markups. Our mission is simple: make great watches accessible to everyone. Whether you're shopping for an everyday timepiece, a statement accessory, or the perfect gift, our collection is designed to suit every personality and budget. With warehouses in Auckland and four other international locations, we offer fast, reliable shipping wherever you are, backed by careful sourcing and strict quality control across our entire inventory. Customer satisfaction drives everything we do. From checkout to delivery, our team focuses on a smooth, transparent shopping experience, supported by responsive customer service, clear policies, and fast shipping timelines. Buying watches online requires trust, and we take that seriously. We prioritize honest communication, fair resolutions, and genuine care for every customer, which is why so many shoppers return to us and recommend us to friends and family. At The Watches Men, we're more than an online watch shop. We're building lasting relationships with watch lovers worldwide who value great timekeeping and great service.
Contactgegevens
3 Mount Street, Auckland Central, 1010, Auckland, Nieuw-Zeeland
- info@thewatchesmen.co.nz
- thewatchesmen.co.nz
4,0
Goed
132 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Eli was absolutely helpful and prompt…
Eli was absolutely helpful and prompt to provide the updates on delivery of our watch.
Due to ongoing conditions over the world, our order was not delivered. We didn’t only get an update but the issue was resolved rather within minutes all was in place, refund processed and stress free before my travel day.
My concern was order not to be delivered when I am away from home and absolutely satisfied with customer service, can say deliveries are safe and customers are prioritised
I contacted through instagram channel
5 maart 2026
Review zonder uitnodiging
Antwoord van The Watches Men
Thank you so much for your wonderful words, Pooja! 🌟 We're really glad Eli was able to resolve everything so quickly before your travels. Keeping our customers informed and taken care of is always our top priority. We hope to have the pleasure of serving you again soon and safe travels!
— The Watches Men Team
They say it was 1-4days shipping
They say it was 1-4days shipping.
but when i track my order is still in Dubai. I thought they have stock in NZ. Then how’s the situation in Middle east is worst how long it will take to arrive my order?
4 maart 2026
Review zonder uitnodiging
Antwoord van The Watches Men
Thank you for your feedback, JG, and we sincerely apologise for the inconvenience. We operate three warehouses (Auckland (Head Office), Melbourne, and Dubai) and your order was fulfilled from our Dubai warehouse. Our standard delivery time from Dubai to New Zealand is 1–4 business days via DHL Express, however due to the recent situation in the Middle East, shipments have unfortunately been experiencing delays that are completely beyond our control. We truly appreciate your patience and understanding during this time. Please don't hesitate to reach out to us directly at info@thewatchesmen.co.nz and we'll make sure to keep you updated every step of the way!
— The Watches Men Team
great the watch was so nice and it got…
great the watch was so nice and it got here very fast.
22 februari 2026
Antwoord van The Watches Men
Thank you, Lucas! 🌟 So glad to hear you're loving the watch and that it reached you quickly. We hope to see you again soon!
— The Watches Men Team
Fast reliable delivery
The Watches Men NZ- Fast delivery to Australia and great communication on delivery status via email. I ordered the watch on the 18th February and received the watch on the 23rd February.
Delivery within 2 business days is awesome. The watch is authentic and as described on their website. Thank you.
18 februari 2026
Review zonder uitnodiging
Antwoord van The Watches Men
Thank you, Vee! 🌟 We're so happy to hear your watch arrived quickly. 2 business days to Australia is always our goal and we're glad we delivered on that! Your kind words about our communication mean a lot to us. We hope to see you again soon!
— The Watches Men Team
Outstanding Customer Service
I had a genuinely great experience with Eli from The Watches Men. I reached out during a stressful and unexpected financial situation, and although my order had already been dispatched and couldn’t be stopped mid-transit, Eli handled everything with professionalism, understanding, and kindness.
He clearly explained the return process, stayed in touch, and kept me updated every step of the way once I sent the watch back. Communication was prompt, reassuring, and transparent throughout, which made the whole experience smooth and stress-free.
It’s rare to come across customer support that feels this personal and considerate. Eli made what could have been a difficult situation feel easy and well managed. I’m genuinely grateful for the way everything was handled and wouldn’t hesitate to recommend The Watches Men based on this level of service alone.
Thank you again, Eli. Truly appreciated.
12 februari 2026
Review zonder uitnodiging
Antwoord van The Watches Men
Thank you so much for your incredibly kind words, Keshav! 🌟 It means a great deal to us to know that even in a stressful situation, you felt supported and well looked after. Reviews like this are a true reminder of why we love what we do. We hope to have the pleasure of serving you again in the future!
— The Watches Men Team
Excellent product & service
Great brand and the watch ticked all the boxes and not to mention fast delivery..thank you
24 april 2025
Antwoord van The Watches Men
Thank you, Eve! 🌟 We're so glad the watch reached you quickly. It's always wonderful to hear feedback like this. We hope to see you again soon!
— The Watches Men Team
Super fast shipping to Australia…
Super fast shipping to Australia beautiful watch very happy thank you I highly recommend !!
29 januari 2026
Antwoord van The Watches Men
Thank you so much, Jacinta! 🌟 We're thrilled to hear your watch arrived so quickly and that you're loving it. Your kind words and recommendation mean the world to us. We hope to see you again soon!
— The Watches Men Team
Antwoord van The Watches Men
Thank you so much for your lovely review. We are really happy to hear the Michael Kors watch was a perfect gift for your mum. We truly appreciate your support and hope to see you again soon. ❤️
-The Watches Men
Antwoord van The Watches Men
Thank you for your great feedback, Anthony. We are glad to hear you had a smooth experience. At The Watches Men, we always aim to provide a reliable website, quality watches, and excellent customer service. We truly appreciate your support and look forward to serving you again.
Very poor experience from them as I…
Very poor experience from them as I bought a watch and leather was all peeled off from the watch and looks like used.
Customer service is very bad as well
26 januari 2026
Antwoord van The Watches Men
Hi Nitish,
We’re sorry to hear about your experience.
After you contacted us, we immediately offered to resolve the issue by sending a replacement strap at no cost, which was declined.
You then requested a full refund, which we agreed to and confirmed via email along with the return details.
We are currently awaiting the watch to be sent back so we can complete the refund and fully resolve this matter.
The Watches Men Team
Received damaged strap
I had a very bad experience. I bought two watches and both were delivered with damaged straps. I emailed them requesting a strap replacement and asked what options were available, but unfortunately I never received a single reply. Completely unresponsive customer service. Very disappointed and would not recommend.
28 januari 2026
Review zonder uitnodiging
Antwoord van The Watches Men
Hi Mitul,
We’re sorry to hear you felt disappointed. We believe this has been a misunderstanding.
After receiving your email, we did respond and carefully reviewed the photos and video you provided. The watches were confirmed to be brand new, unused, and NOT defective.
The area shown in your video relates to the vegan strap design, including the quick release and stitching near the lugs.
This is part of the original brand design and manufacturing and is NOT damage.
We also invited you to contact us again if this was not the exact concern so we could review it further.
We remain open to assisting if you believe there is a different issue not shown in the original media.
The Watches Men Team
Antwoord van The Watches Men
Hi Eillen,
We really appreciate the 5-star rating! It’s wonderful to know you had a "great and fast" experience with us. Thanks for choosing The Watches Men!
Best, The Watches Men Team
Website says 2-6 day shipping
Website says 2-6 day shipping. I ordered the watch on the 12th December & never got a tracking number until 29th December & this was from NZ Post!
I emailed Watches men 3 times & messaged via what’s app & never got a reply. I was starting to think I’d been scanned.
Watch did arrive & happy with it. Not happy with lack of communication 🙁
29 december 2025
Antwoord van The Watches Men
Hi Andrew,
Thank you for your feedback. First, I want to sincerely apologize for the delay in shipping and, more importantly, for the lack of communication you experienced.
December is our busiest time of year, and it’s clear we fell short of the high standards we set for our customer service. It is never our intention to leave a customer feeling uncertain about their order, and we are currently reviewing our internal processes to ensure our responses are much faster moving forward.
I am very glad to hear that you are happy with the watch itself. We truly appreciate your patience and your business.
Best regards,
The Watches Men
Highly Satisfied Purchase
“I recently bought this watch as a birthday gift for my husband, and he absolutely loved it. The quality looks great and it was exactly as shown. Delivery was very fast, which was a big plus. Very happy with this purchase and would definitely recommend it.”
2 januari 2026
Antwoord van The Watches Men
Hi Lovepreet,
Thank you so much for your kind words! We are thrilled to hear that the watch was a hit for your husband’s birthday. Knowing that our timepieces can play a small part in someone’s special day is exactly why we do what we do.
We’re glad you were happy with the quality and the speed of delivery. Happy birthday to your husband, and thank you for recommending us!
Best regards,
The Watches Men
Disappointed the watch took over a…
Disappointed the watch took over a month to arrive. On the order it stated 2 to 6 days delivery.
Apparently it had to come from America, office staff were helpful and kept in communication.
29 december 2025
Antwoord van The Watches Men
Hi Gillian,
We appreciate you sharing your experience. Please accept our apologies for the delay; we understand how frustrating it is to wait over a month when you’re expecting a 1-week delivery.
We’ve taken this feedback seriously and are in the middle of moving our entire US inventory to our Auckland base. This means most of future orders will be shipped locally within NZ, cutting out those long international wait times.
Thank you for sticking with us, and we're glad our team was able to keep you updated in the meantime.
Cheers,
The Watches Men Team
I ordered a watch online via the…
I ordered a watch online via the website and it arrived very quickly. Is a beautiful watch which I am at the moment very happy with. Thank you for your excellent service.
28 december 2025
Antwoord van The Watches Men
Hi Michelle,
Thank you for your kind words! We’re so happy you’re pleased with your new watch and our delivery speed. It was a pleasure serving you, and we truly appreciate you choosing The Watches Men.
We look forward to seeing you on our website again soon!
Cheers,
The Watches Men Team
Fast transaction and Fast delivery.
Fast transaction and Fast delivery.
The quality of watch is amazing.
28 december 2025
Antwoord van The Watches Men
Hi Clarice,
Thanks for the great feedback! We’re so glad we could get your order to you quickly and that you’re loving the quality of your new watch.
It was a pleasure doing business with you. Enjoy your amazing new timepiece!
Cheers,
The Watches Men Team
Fantastic customer service
Fantastic customer service , dealt with someone called Eli couldn't be more helpful.
29 november 2025
Antwoord van The Watches Men
Thank you so much for taking the time to leave this review — it really means a lot. I’m glad to hear you had a good experience and that we were able to help.
If you ever need anything in the future, whether it’s another watch or just a question, you’re always welcome to reach out.
Thanks again for choosing us.
— The Watches Men
Antwoord van The Watches Men
Hi Kaci,
Thank you so much for your review! 💛
We’re really happy to hear you love your watch and that you’re happy with it.
If you ever need anything or are looking for your next piece, we’re always here to help.
-The Watches Men Team
I enquired via email about delivery…
I enquired via email about delivery time. I got a fast response. Delivery was fast and I am very happy with the watch. Thank you so much.
27 november 2025
Antwoord van The Watches Men
Hi Olivia,
Thank you so much for your lovely review! 😊
We’re really glad to hear our team replied quickly, your delivery was fast, and you’re happy with your watch.
-The Watches Men Team
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