thewhitelighthouse.com Reviews 

While I had a delay in my order I thought having almost been put off by the other reviews I would write one. I had to contact customer services and they replied prompty, the issue was resolved instantly and the good arrived in 2 days. I am delighted with the unit.

Pawtucket Rustic Decorative Stool....appalling junk in a flimsy bashed box on arrival. No refund even when sent back and received by them( via tracking) Now having to seek legal advice.Avoid this deceptive 'company'.
Cannot be rated even for. one star in reality.

I’ll be honest I was unsure about placing an order with this company after reading the reviews on here. I decided to risk it as the items looked great. I can’t fault them, I ordered 10 items and every single one were packed brilliantly, far better than many other home retailers I have previously purchased from.

This company is horrific they sent me a damaged chair had to pay for my own return to Ireland and organise it .. They offered me a 60 pound refund to keep it but it was unusable. They told me I would be refunded my return postage. I asked for a total refund so they have ignored me so now I have lost nearly £230 pound don’t use this shambles of a company it’s a disgrace

Couldn't be happier with my experience with this company. My goods arrived promptly and well packaged. Both the mirror and range of pottery that I ordered are both beautiful and excellent quality. A Very happy customer. Thank you.

The item was damaged on arrival. They sent return details for the UK, I am based in Ireland. When I emailed to say that this was not use to me, they ignored my emails. I have now escalated this to Paypal,
I wish I had read the reviews before purchasing from them.

We just received the driftwood ladder.
It's absolutely gorgeous. We are truly delighted with it. The quality is superb and it is extremely elegant and well made. It arrived very quickly by courier and wrapped very well. Thank you

I wish I’d read reviews before dealing with this company - they cancelled my order and kept part of my payment.

Ordered a few items from this company and most of it came quickly and I was really pleased with purchase and emailed them regarding missing items and then decided to look at reviews and thought I’ve had it but couple of days later got an email to apologise and next day my missing items arrive so i have given 5 stars as I was really pleased with items I ordered and quality of them maybe I’ve just been lucky or they are trying to improve there online service

As expected from other reviews no response from this company at all despite 3 emails being sent after they sent wrong item which was damaged . I wanted returns label which didn’t seem unreasonable in view that they were at fault but they didn’t even have the decently to reply .My honest review would be to avoid

They keep on advising trust pilot to ask for information. (2xalready) and if I don’t the review will be removed
I guess this is means to get rid of negative reviews trust pilot should know better !

Awful business, never responded to why they sent the incorrect order, no answer on calls or emails, just smoke screen. Reviews are terrible. Would not recommend or ever deal with again. AVOID

Great quality product and efficient service. Fast delivery and well wrapped,what more could you ask for.
Driftwood wall ladder, looks great in the bathroom.
Not sure where the other reviews came from 10/10 for me!

Sadly I am adding my negative experience to the long list of others about this company. The White Lighthouse Ltd has a very stylish website selling all sorts of lovely household items but their customer service seems to be non-existent. My 2 table lamps arrived with the lamp shades squashed and damaged due to the inadequate packaging - 2 boxes of soft cardboard which had clearly been cut from a previously used box. They say they will refund the postage for faulty goods (rather than issue a postage paid label or code like other companies do). Despite having received the parcels back 2 months ago they have continued to ignore my emails and have not refunded the £8.71 postage that I had to pay. I am fortunate in that at least they have refunded the money for the damaged table lamps, which I note from this website has not always been the case for other customers!

Ordered a lamp, it was delivered quickly and is lovely, I have ordered another

Ordered a light. Arrived dent and broken. Lampshade totally crushed and useless. Base bad marks and didn't look like picture. Poor communication and they are now ignoring emails and ignoring refund request. DO NOT USE! Total nightmare and waste of money.

Ordered an item from the website and then about a week later got a notification from PayPal that I had been refunded the money with no reason why? Like if it wasn’t in stock they could have just sent me an email to let me know but the fact they didn’t even communicate this to me is bizarre. I then send them an email AND a message on their Instagram page and just get completely ignored. It’s a shame because they have some gorgeous items on their website but absolutely horrendous customer service.
***EDITED**
So it seems they did leave a message on the PayPal refund email however it wasn’t clear to read. In future an email would probably be the best port of communication and someone should also maybe tend to the Instagram inbox too. Another point is if things are out of stock online then make this evident as there was nothing on to say they were and I was still able to complete a transaction.

Got a broken item - 4 emails have been sent and yet nothing has been done nor any responses either ! Shocking that a business can trade like this ! Surprised they have no contact number or social media in where you can make a comment on ( They have but does not allow you to leave comments ) !!

I have proof of all emails sent and photos of the damaged items.. unable to link it to this review

I too, wish I’d read the reviews
My order was received broken, no response to my messages or emails
Would not buy from them again, they don’t deserve my custom.

What a shock how appalling this company is . The sites appear so polished & look professional , items stylish . Customer service is NON existent - complete avoidance to numerous e mails all with reasonable requests re:return , phone answer message refers to e mail , will not engage by Instagram and leave you as a customer completely stuck as to what to do .In my case with 2 side tables , that are scratched and stapled , shoddy , and in a huge box made for 4 ( states on side) asking how to return for refund and being ignored totally !!!
Beyond disappointed - I have had to contact PayPal as am at a loss

I ordered 2 bedside table which i was really excited about but they never arrived.
I had a delivery confirmation email but no actual product.
I emailed them and they said it was delivered, i asked for proof of delivery and they sent me a photo of a door. It was not my door! I sent them a photo of my actual door and explained that the photo they sent was not my door, in fact it looked like a business maybe.
Since then they have ignored every email i have sent them.
They just robbed me of £150.00 and i cant seem to do anything about it