AVOID AT ALL COSTS!!!!. Numerous messages unanswered regarding a returned item where delivery was attempted twice following which they refused to collect item from Royal Mail. Item was returned to me... Toon meer
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Another fabulous experience shopping with this company.....this is my fourth order and once again I have nothing but good things to say. This purchase consisted of a marble chopping board, and a frame... Toon meer
Glad I didn't order from here. Had an enquiry about an item I wanted sent an email. 9 days later no reply managed to get it elsewhere cheaper. They make contacting on social media no existent so em... Toon meer
Bedrijf heeft geantwoord
Pawtucket Rustic Decorative Stool....appalling junk in a flimsy bashed box on arrival. No refund even when sent back and received by them( via tracking) Now having to seek legal advice.Avoid this... Toon meer
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- thewhitelighthouse.com
1,9
Slecht
181 reviews
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i ordered three basket draw unit
i ordered three basket draw unit. it was delivered quickly and on initial inspection i was thrilled. however one of the baskets was larger and appeared to be jarred into its space. To removed it would have damaged it.
I emailed White Lighthouse as you cannot reach them by phone. I had no response so I emailed again stating the problem and asking if we could do something re the problem without having to return whole unit. There response was for me to return the complete thing. I then emailed again and stated that I was pleased with the order except for the one basket -that was incorrect. I would have gladly paid for a new basket so the unit was correct. No response, i emailed again asking for their input no response. I feel that their customer service is diabolical and so rude as not to at least respond to communications from their customers.
I would not deal with them again. They have a lot to learn re how to treat their customers. If you are thinking of buying from them pray that it arrives in perfect order otherwise it could become a costly purchase
8 augustus 2017
Review zonder uitnodiging
Antwoord van thewhitelighthouse.com
Due to new judicial precedence set by The High Court in London on holding reviewers now financially liable for their reviews on Trustpilot, legal proceedings have now been initiated with the reviewer.
https://www.ft.com/content/43299620-579b-4d8d-a331-73d77f2ef1a1
Great service and great prices
Great service and great prices once again
10 juli 2017
Review zonder uitnodiging
Return cost of faulty goods…
Yes I understand that but why should I have to pay for return of a stool I love but it is faulty in that it has been poorly trimmed and shouldn't hsv been sent out like that. It would be different if I'd changed my mind.
27 juni 2017
Review zonder uitnodiging
Antwoord van thewhitelighthouse.com
Due to new judicial precedence set by The High Court in London on holding reviewers now financially liable for their reviews on Trustpilot, legal proceedings have now been initiated with the reviewer.
https://www.ft.com/content/43299620-579b-4d8d-a331-73d77f2ef1a1
Nice furniture but inaccuracies and poor communication!!!
I have just received my chest of draws today. It arrived as promised in two working days and is a lovely piece of furniture.
However on inspection I have noticed that the draws are dusty and very dirty.I would upload a photo to show you if possible.I would expect a new piece of furniture to come in a clean state. Also, what annoyed me even more, on the web site it states that the item is 59cm wide.I emailed to check this because the space I require it for is quite tight.The response was, because they are hand made I should allow a couple of centimetres either way.So I would expect then that it could be 63 cm maybe even 65...but it's 74cm!! Why such inaccuracy!!
Furthermore, don't bother trying to contact these lot, no response by phone and they don't get back to emails either!
6 juni 2017
Review zonder uitnodiging
Antwoord van thewhitelighthouse.com
Due to new judicial precedence set by The High Court in London on holding reviewers now financially liable for their reviews on Trustpilot, legal proceedings have now been initiated with the reviewer.
https://www.ft.com/content/43299620-579b-4d8d-a331-73d77f2ef1a1
Arrived quickly, lovely.
Arrived quickly, lovely. First order and will definitely be ordering again
28 mei 2017
Review zonder uitnodiging
Looks lovely and good quality
27 mei 2017
Review zonder uitnodiging
Lovely stuff
Found this website by accident and fell in love with the style. Amazing furniture and finishing touches
30 juni 2013
Review zonder uitnodiging
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