The Willoughby Book Club Reviews 

560
•
TrustScore 4.5 uit 5

4,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The best present I have ever bought anyone bar none - the choices are incredible. Sensitive, informed, captivating. It’s the high point of my 12 year old’s month. Cannot recommend highly enough.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was gifted a subscription to Willoughby and was very sceptical that they would choose anything I liked, especially after filling in quite a short questionnaire. I've been amazed by how well they've... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

My book was delivered a week later than I expected with no explanation. I did send an Email to you querying delivery and received no reply.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have now received over 25 books from Willoughby over a three-year period, and only once was I sent a book I had already read. After a quick phone call, a replacement was sent immediately. There... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Media en uitgeverijen

Geschreven door het bedrijf

An award-winning book subscription service, with thousands of subscribers in almost 40 countries across the world.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

560 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,6

Alle reviews

(560)

40 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 3 van de 5 sterren

Three-month Willoughby Subscription

I received a three-month Willoughby Book Club subscription as a leaving gift from work. My first book was Day by Michael Cunningham, which I really enjoyed, followed by The Memory Police by Yōko Ogawa another thoughtful choice. My final book was The Heaven and Earth Grocery Store by James McBride, which I’ve yet to read but looks interesting.

What I liked most was being introduced to books I might not have picked up myself, which made the subscription feel fresh and surprising. However, I did find the value for money questionable. The first two books were remainders I could have bought for £5 each, and at £50 for three paperbacks, the overall package felt a little underwhelming in terms of cost.

So lovely gift idea and great for widening your reading range, but perhaps not the best value if you’re buying it yourself.

3 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great gift

Bought a subscription for my daughter. Received the books on time and beautifully packaged. Interesting selections and great fun getting a mystery book every month.

28 september 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Far from bespoke - you’d do better with Amazon

I am giving two stars only because the books did indeed arrive. I purchased the bespoke three-month subscription. The books had nothing to do with the interests I described for the recipient - both in terms of subject matter and genre. And there was nothing creative in the selections - all were from Oprah or similar’s book club choices.

15 juli 2025
Review zonder uitnodiging
Logo The Willoughby Book Club

Antwoord van The Willoughby Book Club

Hi Amy thank you so much for your feedback.
I am so sorry that you felt the books we chose had nothing to do with the interests of your recipient. Please email on hello@thewilloughbybookclub.co.uk and we can sort this issue out for you.
As a small independent business we cannot compete with Amazon, but we will of course do our best to put things right when we've gone wrong.

Beoordeeld met 5 van de 5 sterren

Great gift for a child

This was the second Willoughby Book Club children's subscription I have bought for my 9-year old grandson. He loved all the books he received and looked forward to getting his parcel each month. I would definitely recommend a gift subscription for a book-loving child.

4 september 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unhappy


I have been waiting since May to receive books from you. I have left a message on facebook. In addition I have sent in all the details of the gift, who sent it, my number, I have given you a list of books I enjoy, etc etc... From you nothing? Do you exist? Is Willoughby just one massive scam?

This is my confirmation number: #HXF0K8DAA.

I am Sally Wheeldon. 7 rue Marcel Pagnol, 34320 Roujan, France

The gift was paid for by Dr Clare Robson in Newcastle.

20 juli 2025
Review zonder uitnodiging
Logo The Willoughby Book Club

Antwoord van The Willoughby Book Club

Hi Sally,

Thank you for getting in contact and I'm sorry about the issues with your subscription. We do have your order and it has been on hold as requested when it was placed. We have had a look through our Facebook messages and all our emails but unfortunately we haven't been able to find your previous communications with your details which is why it remained on hold. If you would please send your details again to hello@thewilloughbybookclub.co.uk we will be happy to get your subscription started and the books sent out to you.

Apologies again

Beoordeeld met 3 van de 5 sterren

I prefer to choose my own books

I was given 3 month's subscription as a gift. My first book was magic; the second tedious and the third as yet to read.
I prefer to choose my own books

4 juli 2025
Review zonder uitnodiging
Logo The Willoughby Book Club

Antwoord van The Willoughby Book Club

Hi Ann, thanks so much for taking the time to leave a review, I really appreciate it.
Did you get in touch about the book that you found tedious? We replace books that are not right, and we also have a 'spoiler service' whereby subscribers can find out their chosen title before despatch. Please don't hesitate to email if we can put things right for you!

Beoordeeld met 5 van de 5 sterren

Great quality and variety

I have just renewed the subscription again for my wife. Over the past 3 years she has received a variety of books almost all of which she has really enjoyed and has introduced her to authors she would not normally have chosen. There is also the added joy of receiving a surprise gift every month. This is a great company and we both recommend them highly.

11 mei 2025
Review zonder uitnodiging
Logo The Willoughby Book Club

Antwoord van The Willoughby Book Club

Thank you so much for your review!
I am so glad your wife has enjoyed her subscriptions, it's been a pleasure and a privilege to select her books, and we'll look forward to choosing more for her.

Beoordeeld met 1 van de 5 sterren

I ordered the mothers day gift set…

I ordered the mothers day gift set which was £40 including postage.
When it arrived I have got to say disappointing!
It had all the contents as they said but it was tiny, the photo frame and vase were more suited for a dolls house, my wife ( bought this on behalf of my son) said she hoped I hadn't spent much onitsha!

20 maart 2025
Review zonder uitnodiging
Logo The Willoughby Book Club

Antwoord van The Willoughby Book Club

I am so sorry that you were disappointed with your Mother's Day box.
The vase is a bud vase, and the frame is described as 'mini' and photographed to show scale. We aim to be as clear as possible with the contents, and I'm so sorry you felt let down in this instance.

Beoordeeld met 5 van de 5 sterren

So friendly and helpful!

So friendly and helpful!! Great book picks too.

7 maart 2025
Review zonder uitnodiging
Logo The Willoughby Book Club

Antwoord van The Willoughby Book Club

Thanks for your lovely review! Happy reading!

Beoordeeld met 3 van de 5 sterren

Not quite what I’d hope for.

I was disappointed in the book selection. I’d been very clear in my original criteria that I was interested in literary fiction. The first and third choices broadly matched the criteria, the second was a very average adventure story. I was delighted with the additional gift of coffee bags with the first two books and very disappointed to find that no coffee came with the final book.

6 september 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not value for money

This was a Christmas present. First it was difficult start the subscription, however that was mainly due to problems with Virgin Experiences.
I have now had 2 of the three books. I do not believe this is in any way value for money, and unfortunately the first book they sent me was not to my liking. Therefore this is not in any way to my liking.
This is an addition following the response.
Both books sent so far are stories based in Ireland. I never mentioned Ireland in my preferences.
Additionally the first book retailed at £9.99, and the second has no price, but would not have cost more.
My son paid £39, ie £13 per book. How does 2 sub £10 books, which may have been remaindered (sold at below original cost as a bin end) make sense in terms of value. The books are sold at at least 30% premium, and potentially are bin ends.
his is not the way to do business, and verges on the dishonest.

29 mei 2024
Review zonder uitnodiging
Logo The Willoughby Book Club

Antwoord van The Willoughby Book Club

Hi Brian,
Thanks so much for taking the time to leave a review. I'm so sorry to hear that you don't feel we offer value for money. Did you email and let us know that the book was not to your liking? We always send replacements, and we do always encourage communication. I'm sure Virgin would also welcome the feedback!

Beoordeeld met 3 van de 5 sterren

Gift subscription

Received a 3 month gift subscription. When I contacted them to delay a delivery ( which was fine) I had the opportunity to specify a category of book. I know my chosen category was quite broad ( detective novels ) but unfortunately one of the books I was sent I had already read.

7 mei 2024
Review zonder uitnodiging
Logo The Willoughby Book Club

Antwoord van The Willoughby Book Club

Hi, thanks so much for taking the time to leave a review. Please do contact us by email and we'll arrange for a replacement title to be sent to you. We'll take this as good evidence of having judged your reading taste right!

Beoordeeld met 5 van de 5 sterren

Perfect match of books to recipient

This subscription was for my granddaughter so I asked her & she was extremely positive. 100% & she started reading each one as soon as it arrived. Has requested a 12 month subscription next as has her younger sister.

5 april 2024
Review zonder uitnodiging
Logo The Willoughby Book Club

Antwoord van The Willoughby Book Club

Thanks so much for the review! I am delighted to hear your granddaughter enjoyed her subscription, it is lovely and a great privilege to select books for young people

Beoordeeld met 5 van de 5 sterren

A really lovely gift

This was a really lovely gift to have received. The dopamine hit when unravelling each month’s new cookbook was amazing, and then tearing through the books to find my new favourite recipes became a monthly ritual. Would highly recommend.

5 april 2024
Review zonder uitnodiging
Logo The Willoughby Book Club

Antwoord van The Willoughby Book Club

Thanks so much for your lovely review! It was a pleasure to select books for you, and I'm delighted to think of all those new recipes being tried out each month!

Beoordeeld met 5 van de 5 sterren

On my third subscription

On my third subscription, Olivia who is choosing my books has been absolutely spot on, apart from one. She has chosen books in line with my given criteria, but ones I would have definitely not considered myself. Will certainly keep on with this service

3 november 2023
Review zonder uitnodiging
Logo The Willoughby Book Club

Antwoord van The Willoughby Book Club

Hi Jane,
Thanks so much for your lovely review! I'm so glad you've enjoyed your books. I'll pass on the feedback to Olivia too, she'll be delighted. It's a pleasure choosing books for you!

Beoordeeld met 5 van de 5 sterren

Well-curated and thoughtful

The most fantastic, exceptionally well-curated gift, totally appreciated by my 20+ son. Every month has been spot on!

3 juni 2023
Review zonder uitnodiging
Logo The Willoughby Book Club

Antwoord van The Willoughby Book Club

Thanks so much for your review!
It's a total privilege to select books for our subscribers and I'm so delighted your son enjoyed his selections.

Beoordeeld met 5 van de 5 sterren

Extremely helpful

A friend gave me a gift voucher but I lost it in a house move. I recently rediscovered it and approached Willoughby's to see if I could still use it. They were extremely helpful and responsive. Fantastic service.

13 april 2023
Review zonder uitnodiging
Logo The Willoughby Book Club

Antwoord van The Willoughby Book Club

Thanks so much for your review! I hope you enjoy your books, and don't hesitate to get in touch if there is anything else we can do.

Beoordeeld met 1 van de 5 sterren

I received this subscription as a Xmas…ve

I received this subscription as a Xmas gift and was aware what it cost. I felt the books were of a poor quality both in content and the physical condition. I know also that the person who gave me the gift was very unhappy with the value for money. The cost of the books was only just over 50% of the cost of the package.

6 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommended!

I've just renewed my annual bespoke subscription and hope to continue doing it for years to come - the past year I've received some excellent books, including ones I wouldn't have ever picked on my own (which ended up being some of my favourites).

I think there was only one book I couldn't get into - which is impressive, considering how picky I can be, and knowing that there's no followup after each book to leave comments so the company is choosing books blindly based on a questionnaire you do when first signing up.

9 januari 2023
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer