Thomson Holidays Reviews 

Great experience with them.. price and avaibility outstanding

Really Enjoyed The Holiday, hotel was lovely, swimming pool was one of the best I have ever been in, staff were polite and attentive.

Debbie the rep was brilliant, friendly, enthusiastic and always available.

Only downside is that we could not book the holiday online as it was only a couple of days before the holiday, we had to go into a local branch

We've had several adult only holidays with Thomson, and they've been very good.

We recently spent 2 weeks holiday, 10th to 24th April, staying at the Riu Palace Macao in the Dominican Republic. We booked the holiday through Thomson Holidays (Tui)

Before travelling to the Dominican Republic we booked the Bravaro Splash Speedboat trip online through Tui at a cost £165.36 for both of us. We did book some other trips at the same time, we also booked other trips through the Tui Rep in the resort.

We were really looking forward to this experience, driving our own speedboat across the waves. Which would be followed by snuba diving, some thing we had never done before, all sounded very exciting. Snuba enables people to scuba dive without the use of a tank and hours of training are not required.

Originally booked to travel on the 19th April, however, this was changed to the 18th when our TUI Rep telephoned to confirm our booking, following the welcome meeting.

On the 17th, the day before we were due to take the tour we received an email and a note under our room door, from the Tui Rep advising the dated had been changed again, because of Easter, to 22nd April. The pickup time and meeting place remained the same.

Monday 22nd April we turned up at the meeting point, outside the hotel, at 11. 20, as requested 10 minutes earlier than the pick up time of 11.30. We waited and waited in fact we waited till midday but there was no pick up.

We went back to the Hotel, the Tui Rep was not at the desk and would not be there till the next morning. So we emailed the Rep, Tui Customer Service Team and Tui Holding, explaining the situation.

The next morning we went back to see the Rep, Raul, he was a bit sheepish and rather happy to take back the note he shoved under the door. He assured us it would be sorted. We have had correspondence with Tui to say that they are investigating. Despite various chasing emails, to all concerned, as at the 12th May we are still awaiting to get are money back.

Came back from a nightmare holiday in Cancun Mexico 3/6/18 . Complaint to the travel agent whilst on holiday then made an official complaint through our travel agent to Thomsons was promised a reply yesterday 9/8/18 and surprise surprise still waiting. Paid £3500 for myself and my husband to Rui Cancun it was total disgrace complaint to the Tui rep and after I told him I found the customer service unacceptable he told us he wouldn’t help us and left on our own . The hotel was like Ibiza not like it was advertised at all , drunken party crazed people , no sleep for 3 days complaint to security stillnotjimg done .... still receiving disgusting customer service ..... Avoid

Had been flying with Thomson few years and can not tell bad word. Good choice of destination, comfortable flights and service is good.

We have had many holidays with with Thomson, but never again.
We had booked a week in Praiano and the original flight times suited us well. The outgoing flight was an early morning one with Tui and the incoming one was with Norwegian Air, which would have got us home late afternoon. Tui departs from the North Terminal at Gatwick and Norwegian Air flies into the South Terminal.
We booked a car park for the North Terminal and booked an hotel overnight in anticipation of a very early start on the day of departure. We had booked our dog into kennels the day before our departure and arranged to pick him up on the day we arrived home.
Both our flight times were changed and the Tui flight was switched to Norwegian Air, so we were then in the wrong car park for both flights.
The departure time of the outgoing flight was changed to the afternoon, meaning that we had to cancel the hotel booking and inform the kennels that our dog would arrive a day later than planned. The homecoming flight was changed to an evening departure, meaning that we would not get back in time to collect the dog. We had to arrange for someone else to pick him up.
The outgoing flight was a little delayed, but we boarded the aircraft and were told to fasten our seat belts for take off. Then, we were informed that there was a delay, allegedly due to turbulence over France, and we sat on the aircraft for over an hour before we eventually took off. We experienced absolutely no turbulence.
We finally arrived at Naples Airport at around 9.30 in the evening. We got to the transfer coach by about ten o'clock. We were furious that we then sat on the coach for a further hour awaiting two passengers who, it transpired, had not even checked in for their flight. We were very tired and hungry and facing a two hour transfer journey.
Why was the rep unaware that the two people we were waiting for had not boarded their aircraft. Even assuming that she had no way of knowing this, why did she not make arrangements for them to travel separately, rather than further delay all the rest of us?
We finally arrived at our hotel at gone one o'clock in the morning. There was nowhere open to get food or drink.
We had no contact from the rep during our holiday. It was, apparently, a concierge service, but we thought we would have had a courtesy call to make sure all was OK.
The homecoming journey was not a good experience either.
We will not be booking any more holidays with Thomson.

Fly with them regularly - very good family holidays.

Rubish Rubish

Just returned from two weeks in Mexico,we had a 30 hour flight delay on the journey home.
Booked an exclusive adult only hotel at a considerable cost,when advised of the delay we were not allowed to stay in our original holiday they moved us to a disgraceful party hotel with children and a far inferior rating,we don’t dislike kids we have our own grand kids but we wanted what we paid for.
The rep told us she had given us a similar accomodation with a bed and food,what she forgot was that hotel was £2000 cheaper than we paid,she refused to liase with me after my comments about the problems

Booked to go away with Thomson Holidays, unfortunately wife was taking ill a week before flying out. Initially told that the independant insurance would pay back the cost, but after months of discussion they refused. Discussed with thomson and they offered to refund after hearing of our predicament. I have to say a big thank you and will definately use TH in the future. Its good see that some good will companys still exist

THE ABSOLUTE WORST TRAVEL AGENCY I HAVE EVER USED. Me and my partner went on holiday all inclusive to Sensatori Resort Mexico for two weeks end of October 2017. All was well until 3 days before we were due to return home it rained just before we was due to go for dinner so we decided to order room service. We both ordered the hamburger. An hour or so later I started feeling extremely unwell but thought nothing of it at first. Half hour or so later I was so ill I couldn't leave the toilet. I asked my partner to call the doctor on site which cost us roughly £300 but I was desperate. He came to the room and injected me to stop me being sick so I could keep down the 2 lots of antibiotics he prescribed me, alongside the nausea, diarrhoea and cramping tablets, as well as an electrolyte drink to restore everything I was losing. A while later my partner then also got very ill but we did not have enough money to call the doctor out again. We was stuck in our room for the last 3 days of our holiday, proof in the pudding that we did not attend any of the hotel restaurants/order room service, all we had ordered was countless bottles of water because we were so ill. I also sent TUI the doctors certificate, a photocopy of all the medicine he provided me and the receipt of the cost of him coming out. So for the fact that I put in a claim against TUI in November when we returned home, and have filled out countless forms and made countless phone calls, I have received a letter today telling me 'The hotel quite rightly point out that there are many reasons that someone may become unwell whilst on holiday that are not linked to any form of negligence by them' IS APPALLING. They are paying out thousands to people who are not even ill on holiday and I have FULL PROOF from the doctor IN THE HOTEL that I had food poisoning. We did not eat out of the hotel so for TUI to respond saying there are other reasons I could have got sick is just ridiculous. I would just like to add since I had the terrible food poisoning it completely attacked my immune system and I have been constantly ill ever since I have been home, with ear infections, allergic reactions, flu, conjunctivitis, tonsillitis etc. Before I went to Mexico I was extremely healthy and it would take a lot for me to get ill, I also had to quit my job due to the amount of sickness and stress I had. The service provided is absolutely outrageous and now I will have to leave it in the hands of the claims company which I did not want to do as I wanted to give TUI a chance to resolve their negligence of my package holiday.

Had booked with Thomson a few times over the years and thought I could trust them. On holiday in Gran Canaria last year we suffered unacceptable and intrusive drilling noise from within the hotel. No problem - the rep was sympathetic and freely offered a compensation voucher. Great, I thought ... until I came to try and use it. The voucher itself induced us to book a further Thomson holiday, which otherwise we wouldn't have done. There's no facility during online booking process to redeem a voucher, so I e-mailed them and was explicitly told to post it to them for a refund. Sent it 3 weeks before departure, but heard nothing. Chased it up on return from holiday only to be told 'sorry, has to be redeemed before departure'. What?! So they benefit from their own delay in not processing the refund, and I'm left with no refund, no voucher, nothing. Thomson then puts up the shutters - all I can get from them is reiteration of their 'final decision', in effect 'shut up, go away, you're not getting anything'. No reasoning, no justification. It's not the money, it's the principle - I feel robbed and deceived into booking a further holiday on the basis of a false promise. Currently pursuing through ABTA and any other forum I can find, but will never trust Thomson again.

Love Thomson holidays I have had so many great holidays and experiences with Thomson the latest being omen if their Cruises in the Majesty. The staff were amazing the whole experience of fun, entertainment and luxury was a great mix and we have booked againfor this year.

Warning time for anyone thinking of trusting Tui Thomson with their hard earned money. We arrived at our hotel to find a building site, the pool couldn't be used for noise, the sun terrace was the site all dug up, the bar was unusable for noise and vibrations, our room was off limits by day for noise and vibrations, at one point the jack hammers broke through the sun terrace into the hotel underneath. All this in a hotel Tui Thomson guaranteed peace and quiet at. Having let us down we approached them on our return, we got letters back explaining that there was nothing they could do but apologise and point out that it must be expected that any hotel open all year round must carry out maintenance work some time. So cross the T dot the i and don't forget your hard hat and earplugs. No wounder they have been fined 48 times for sending people to building sites.

the prices have gone up a lot in the last 4 years like to keep checking for any offers then may book again its just guessing which time will be the cheapest

Went to Spain and to Italy with Thomson. All booked online. The representative was very helpful and the pickup service at the airport was good also.

Thomsons Lakes and Mountains no longer seem to do a brochure with resorts and hotels. In our experience of Lakes and Mountains clientele many are of an age or need to access the internet to get information so a bit short sighted of Thomsons to assume every one has internet access. Thomsons loss will be Inghams gain !!

Departure Date: 24/11/2017

Destination: Sal, Cape Verde

Flight Delay Claim

Customer Comment:

I attach a copy of the boarding pass on flight Tom245 from Sal to Bristol.

As you know the flight arrived in Sal with insufficient fuel for the return journey. The boarding was delayed by 30 mins, refuelled in Boa Vista and again in Tenerife, when a relief crew boarded.

As a result, we arrived at Bristol Airport at 1.30am, almost 3 hours later than scheduled.

Consequently, I missed my onward travel coach, the last opportunity for which departed Bristol Airport about 00.30.

The senior cabin staff on the Sal-Tenerife advises me to book in a hotel and pass the receipt to yourselves for compensation. Receipt for £99 attached.

My only alternative to the hotel was to wait for 3 and half hours for public transport with outside temperatures falling to zero degrees.

I'm a 69 year old solo traveller and followed your staff's advice in booking an overnight stay to continue my onward journey in the morning.

Have traveled with Thomson for a good few years now sometimes twice a year, the last 3 years doing long haul, never had a problem with Thomson,
I will be travelling with them again next year also doing long haul,
Would recommend them, the Dreamliner is lovely to travel in,