Thomson Holidays Reviews 

Booked a flight flying from Glasgow International to Alicante departing on 18th June 2016 for 10 days through lastminute.com. The flight on 18th June stated Thomsonfly operated by BA and the return flight on 28th June is a Thomsonfly flight. I tried to logon to Thomsonfly to input my API information and the booking was not recognised for 18th June therefore would not let me do the API. However Thomsonfly website would let me input API info for the return flight on 28th June. Called Thomsonfly who could not explain why this was or why I could not input API, called BA who stated they did not know they were operating a flight on that day for Thomsonfly and stated to check with lastminute.com that this flight was correct/ Lastminute.com could not explain why the Thomsonfly site would not let me input API info and tols meto call Thomsonfly. Called Thomson fly again who stated it was lastminute.com who needed to sort out . This situation is ridiculous and I would welcome input from someone who has any idea how I woud resolve this mess?

Just used this company to fly our extended family (12 of us) from Birmingham to Tenerife and back to celebrate my Mum's 75th bday.

Have to say they went out of their way to be helpful, mum needs a wheelchair so we got help with that at both airports without having to ask, which is not always the case with all airlines.

We were seated together, good legroom between seats, and flight staff were great and made mum feel special. I'm not sure I could keep smiling when you hear how some passengers talk to them. Flight back was a bit bumpy but that's not their fault. Departed about10 mins late but made up the time to land on schedule not that we were in a hurry to get back to Birmingham in February.

Overall an excellent experience.

Easy booking, great value and helpful staff

Our experience with Thomsonfly in October was a very good one indeed and I have no complaints whatsoever. From the booking process to the flight experience everything went smoothly.
I am concerned about the other reviews as there seems to be a problem in the quality control department! Maybe we just got lucky

Awful company to fly with. Staff are rude and unorganised. If you can avoid flying with this airline then make sure you do! you WILL be disappointed.

recently flew to cape verde..6.5 hours. Basic flight very uncomfortable and some of the cabin crew left a lot to be desired...flippant over familiar when addressing passengers and not in the least professional. The crew coming back were a lot better but the flight was still uncomfortable and lacking in even basic entertainment..I will have to be desperate to fly with them again.

I booked a flight to Crete with Thomson through their website. After making the booking I received the confirmation email saying that the flight would be with Norwegian Air, chartered by Thomson. Wanting to make sure that my partner and I sit together, I went to their website to reserve seats and the chance of a meal, only to find that I was unable to access these extras. I rang Thomson, an experience in itself as when trying to access the correct department was constantly cut off. Only after accessing the wrong department, for people who want to buy a holiday from Thomson within the next 7 days, did I get through.....I was told that as the flight was with Norwegian Air I needed to contact them to reserve seats. So I contacted Norwegian Air, who told me that Thomson needed to give me a reference in order for them to be able to reserve any seats. So, calling Thomson back with the now imprinted way through to actually speak to someone (basically by lying and saying I wanted to buy something).....I spoke to a girl called Emma. This arrogant nasty lady/girl told me that it was quite clear that I would be flying with Norwegian Air when I made the booking.....it was not clear at all, only AFTER I purchased the flight was it clear. Apparently, according to the strumpet, it was also clear that I would not be able to reserve seats. Absolute rubbish, I told her that I have booked countless flights with airline online booking systems and that at no point was any of this made clear, if it had been, then I would not have made the booking...simple. I also told her that I would never use Thomson again. She said ''unfortunately, many people feel very differently and use us again and again''.....I replied...''yes, exactly, unfortunately for them!''.
Awful booking system, misleading sales, terrible telephone customer service system, and extremely rude, arrogant customer service staff!

Well. A 9.5 hour flight and ONE drink. So - outbound, usual bar service whereupon you are trusted to buy your own drinks. Inbound fight (with no prior notice, of course) a policy change to 'complimentary drinks service'.... this meant ONE drink 40 mins into the flight, and none beyond that. Now don't get me wrong this is NOT about booze, its about the fact you could not buy even WATER .... nope! Now - had I have been warned about this 'policy change' I would have bought water in departures, but no, my cash had been secured - so why bother. There were crying thirsty kids, exasperated parents. Myself, recovering from kidney disease asked for water on medical grounds, and was given some but told 'not to show the other passengers' MY GOD IT'S WATER ! .... at some point the complaints must have gotten too much and a steward was dispatched with a jug of water and a few small plastic cups, how he wasn't lynched I can't say. Bizarre to read in their inflight mag that I should 'stay hydrated to ward off DVT' believe me I'd of liked to. In the end I was ill for a few days and will do all I can to avoid flying with this lot again. Finally - we were flying out to get married, we were split up on both the inbound AND outbound flight... due to an over subscribed flight. WEDDING BUILD UP RUINED, POST WEDDING GLOW... RUINED. Hey...Thomson.. TOP TIP: Only sell the seats you ACTUALLY have. ... ... oh - have received a reply to my complaint via facebook... and I quote 'sorry :( ' . Wow, well, that's ok then. (oh hang on...best explain .... Thomson - its NOT ok, not a bit.

Even attempting to book was a trial. Each time one filled in details and pressed continue , the webpage reverted to choose a flight.
Eventually I made a booking & inputted credit card details.
then came the error message
" We are currently unable to process your request"
Just in case , I phoned the 10 p a minute 0871 number . 10 minutes on phone and no answer , another £1 down the drain.
Checked my e-mail to find no confirmation.

30 minutes later , finally made a booking despite the horrific web experience that is Thomsons now.

You guessed it , two bookings made. It has taken over two hours talking to Mumbai to obtain a credit and even then they will not credit the credit card fee.

Just awful. Tried to book a flight online, put in payment details to be told "flight requested no longer available". Phoned up and it turned out the flight was available, it was an error with the website. It took 90 minutes to get nowhere on a 10p/minute line, being quote prices between about £720 and £1300 (the website price was £652). Everyone was utterly useless and I just kept being passed from person to person and went on hold an awful lot, and got hung up on several times. People gave me names and promised to call me back. They didn't, and apparently the names of people don't exist (not surprising when Indian people call themselves "Sharon Kent"). The company seems to be incompetent and full of liars - it is a wonder they manage to do business at all.

I was looking forward to go to Cyprus to see my lovely friend, which I haven't seen for 14 years, so I thought, it would be great to save a couple of pounds on the flight. I was planning to flew from Gatwick, while another friend of mine (who was coming to see the same friend in Cyprus) was fleeing from Bristol.
The booking went smooth, so I said to myself, everything should be just straight forward. I want to mention the fact, that I wasn't searching for any reviews about this company whatsoever.
On the day of the flight, everything was fine for me, while my friend from Bristol had a horrible journey.. She got up on the aircraft, flew 3 hours, when the pilot announced that they have to turn back to Gatwick due to technical issues at one of the wings! I'm not an expert, but that aircraft probably could've landed in an emergency case on any European airport on its way, but yet the plain flew back, another 3 hours, to Gatwick..
They kept my friend for 6 hours in the airport, giving her only a small voucher of £10 and there was no clarifying information about what just happened. All of the passengers were kept in the dark without giving them a concrete information. Eventually, she boarded on flew very late that night and had another 4 hours and 40 minutes flight to Cyprus.. By the time she arrived, she was physically and mentally drained.
We had a lovely time with our friend and her family and we started to be very sceptical on the day of flight, due to what happened with her.
Return flight: She had a very bumpy ride with an unpleasant landing, while mine one was a total nightmare! Besides the bumpy ride( which is no one's fault) the aircraft had very limited leg storage, the staff was obnoxious (they were barely active on duty:they wouldn't collect any rubbish after serving food and now and then making derogatory remarks over customers) and the icing on the cake, was the descending.
All of us, passengers, saw that the plain was cruising for a while when finally the captain announced that we're going to land. The descending was absolutely appalling, as the plane was shaking from every bits. Then suddenly started to go up and then down. Everyone was feeling sick and shocked. Usually, I'm trembling when comes to flying, but this time I could've hear a panicking man's voice, saying out loud in the back: what is he doing? Is he gone mad? Why doesn't he descend normally?
Within a couple of seconds came the announcement: a member of the staff please secure the cabin as we're depressurized! At this point everyone was panicking without any doubt or question. You could've seen the member of staff running back and forth while we were descending. Other lady was rhetorically questioning if we were driven by an apprentice??
When we finally touched ground, I couldn't be more relieved. . At this point everyone's rubbish and left overs were on the floor and silently we all agreed:
"Ever again!"

I have been on approx. 15 thomson holidays over the past 20 years most of them were quite good with only the odd minor hiccup. You say you need to listen to your customers. Filling a questonaire out on a return flight is a good idea but what’s with all the information you req. On home insurance etc.? Is it because you can sell my details to carefully selected companies ? I know you want to know how my holiday went but it’s a bit below the the belt trying to entice me to give all my personal details away for the chance of winning a prize. Top companies don’t cut corners and sell you what it says on the tin.
I found quite a few differences when i went away on this occasion.
1. Having to pay £38 just to guarantee to sit together on the flight
2. Giving a measly 15 KG baggage allowance ( you do know that this is near impossible to achieve, so its another extra payment )
3. All inflight entertainment gone. ( so we basically have to sit there for 5 hours looking at a screen telling how far we have travelled ) ( oh you might say bring your ipad or laptop to entertain, there are not any charging facilities available on the aircraft ( unlike other companies which offer back seat monitor and charge facility on short haul flights ) ).
4. Selling scratch cards on board the aircraft ( very tacky ) ( i don’t think many were sold )
5. Cabin crew giving out sarcastic comments to the person sitting next to me ( i am a business owner and would not dream of being sarcastic to one of my customers. ( person i was sitting next to looked so disgusted )
6. We went to the welcome meeting at our hotel, which was good because we received one to one meeting. We bought tickets for 4x4 jeep excursion and added cablecar tickets to go up Mount teide. The person in charge of the told us we would not be able to use our cable car tickets on this excursion, Fast forward, went back and told our Rep. At the hotel, apologised and and gave us our cablecar ticket money back. Admitted after a 24 hour investigation, that she had caused the error. ( proof in the E mail that the rep sent us ) Cant understand why it would take 24 hours for Thomson to to say ‘’ Oh here is a £50 holiday voucher that you can only cash in if you book another holiday with us ( so we would need to spend another £1300 ) So it sound like if you get a complaint from a customer , you give the customer a £50 voucher so they will book another holiday with Thomson. I run a business my self, so would it be a good idea to sell one of my products for £1000 and then the customer complained about my product and i give him a £50 voucher to spend another £1000 with my company, i think i would be very rich quite soon.
7. the rep. said she would meet us to discuss this at 5:45pm on the Wednesday to give us this news, she turned up at 6pm, saying she was so busy and so she had kept us waiting. The Rep. was very apologetic about our situation and told us she had been in touch with Thomson in the Uk But in this day of Emails and internet you still managed to take 24 hrs to investigate our problem, There were no other excursions going to mount teide within our holiday timespan so we were unable to go on teide cablecar . My wife had never been to Tenerife before and was so looking forward to the cablecar trip, we had booked other trips out for the rest of the days so we were unable to go on another day, a big let down, does a £50 thomson holiday voucher cover it ?
8. Flight times good and on time .
9. On the the return pick up on the coach from the hotel we were 2nd or 3rd pick up, guess what ? no rep on coach, all we had was a Spanish bus driver trying to tell us to get on board and put your luggage in there, so we got and settled down on the front 2 seats behind the driver, we were both had a little sleep for 20 mins only to be woken up by a Thomson rep boarding the coach at next to the last Hotel before reaching the Airport saying you cant’t sit there, you should have been told you cannot sit there, they are reserved seats for disabled people so please go and find another seat. The rep came on board the coach at that point ( taking into consideration we had already been travelling for 30 minutes ) and started telling us all about the coach regs. And telling us all to put seat belts on because of the Spanish police rules. And to put arm rests up. Do you not think this important safety tips should have been told to us when we boarded the coach and not 30 min into our journey, I think the rep should get on board at the first hotel pick up .
10. You can give all the excuses you like but Thomson are not the good company that they used to be. You would think they would not cut corners hoping that the customer would not notice, especially with websites like trip advisor.
11. The hotel was perfect, so 10 points for keeping this on your list, and bit dated they made up for that with the good service they us. Ie When we ordered room service one evening and it did not turn up so we went tell them at reception the night after and guess what? Yes free tea and biscuits for the next 3 nights, now that is good service.
Thomson are not the company they were, Be WARNED
Still waiting for my £50 voucher to frame on the wall !!!!!