Thornley Groves Estate Agents Reviews 

We have been using a local agents in Chester to rent our flat and until they were taken over Thornley Groves. Their primary aim is money. They charged us even for renewing the contract for an existing tenant. They use a cloud system to report faults, but do not always monitor them in a timely manner which meant us paying for call out services that we had cancelled. When they heard that I wanted to change the agents, they suddenly came up with plans to reduce the fees. I really would not recommend them

Grace was so kind, helpful and quick to get back to me. Lovely service!

Amie Annand has provided great service from when I first contacted her in regards to an issue I wanted checking. I’m very grateful for the service that was provided.

Kelly McDermott was brilliant from start to finish — really polite, professional, and easy to communicate with. She made the whole experience at the house viewing smooth and stress-free. Thank you so much, Kelly

Grace has been a great property manager. She was professional, friendly, responsive, and always helpful throughout the process. Good property manager and highly recommend Thornley Groves.

My wife and I have two properties with Thornley Groves
And we are very satisfied with the service we receive
We can see our statements,maintenance and financial records at a glance on TG web site which makes it easy to keep up to date with the running of the property
The staff that I have contact with are very helpful and extremely experienced
Any problem with a maintenance issue Lucy is always on top of the situation and makes sure the problem is solved to both mine and the tenants satisfaction
Kevin has just let one of the properties for us in very quick time.When the property became empty he gave us advice on what was needed also photographs of things that warranted attention ect and with his advice and working with Lucy the jobs were completed to our satisfaction
The Team is run by Amber who is a very professional leader who oversees the whole process .
All in all a very successful team

For full transparency, this review has also been posted on Google.

My move-in experience has been disappointing. I may update this review depending on how the outstanding issues are handled.

During the initial viewing, there was a delay in meeting the agent. I spent approximately 15 minutes trying to contact the office for directions and an update, but I was unable to get through by phone. I eventually received help locating the appropriate entrance. The parking space and access arrangements were not clearly shown to me during the viewing. Overall, I liked the property so I went ahead with an application.

After paying the deposit, I asked whether a brief second viewing was possible so I could familiarise myself with the entrance, parking and layout etc. I understand that a second viewing may not have been possible during a busy period, but I found some of the follow-up communication defensive, highly unprofessional and unhelpful.

On the tenancy start date, key collection was delayed because the inventory was incomplete. No estimated time for key release could initially be provided.

After receiving the keys, I identified several issues and reported them with photographs, including mould on the bathroom ceiling, water at the bottom of the dishwasher, dirty walls, stained carpet, and holes apparently left by previous occupants. Furniture and mattresses were also present that I was not aware of.

I am currently waiting for a response about the repairs and my formal complaint.

I hope the issues are resolved quickly. Based on my experience so far, I would choose another estate agent.

My complaint is yet to be formally responded to, progress on the repairs has been very slow, an additional issue has occurred in regards to parking (issued a PCN despite parking in my allocated space), and I did contact Thornley Groves directly prior to writing this review despite their response on Google. Unfortunately I will not be choosing this estate agent in the future due to the poor communication and handover process. I would encourage friends and family to avoid them.

Friendly Customer services

Manage our let property now for a number of years. Always very prompt and professional. Recently Grace Edmundson has taken over our property management and has been very good.

Great service - the viewing was arranged quickly. Elli Milnthorpe showed us around and was really understanding when I arrived late after being stuck in traffic. We had lots of time to look around the property and she was very responsive about get in touch with the vendors with follow-up questions.

She was very nice and understanding also answered all my questions with good replies I appreciate her tour of the properties

Thornley Groves have been looking after my properties for more than 20 years now and in all that time I have been more than happy with the service they provide. Recently I needed new tenants and Amber Gelling and Karen Filson looked after everything from meeting prospective tenants to updating paperwork .
Thank you so much girls for your professionalism and help. Very happy to recommend.

Katie is very efficient actioned things straight away had no need to chase up unlike my previous experience with the young man I dealt with. She is friendly very helpful & explained things clearly. Thank you so much Katie would recommend you to other people

Recently viewed a house in Salford with Kelly McDermott and she was brilliant very helpful with all my questions and made me feel at ease and listened to so thank you again Kelly thanks Wes

Karen and Amber were a great help in assisting MPH Sports with renting out our property in Manchester. They were both extremely helpful, professional and kept us updated throughout the process. We really appreciated their support and would happily recommend them to anyone looking for assistance with renting out their property.

We recently started a tenancy, that managed by Thornley Groves. During the new moved in, the property has some minor defects. But after reported, the staff and property relationship manager was quick response and handling with professional action, the issues were satisfied finished and I am happy with the service provided. Thank you so much.

I recently sold my property through Thornley Groves in Chester and couldn't be happier with the service. Aaron and Julie were outstanding from start to finish. They were professional, approachable, always kept me in the loop, and made what could have been a stressful process feel smooth and manageable. Their communication was excellent, and they genuinely cared about getting the best outcome. I highly recommend Thornley Groves Chester

Great viewing today with Karen. Helped me with everything I needed to know. Very nice!

I have used Thornley Groves Monton on my last 2 property sales, each time they have been excellent to deal with, honest and deliver on exactly what they say they will. This time round I dealt with Kelly McDermott, Clare carpenter, Daniel coope and Ellie Milnthorp and they were all brilliant, very responsive. I wouldn’t use anybody else locally for property sales and would highly recommend them to others in Monton.

Delci Was Very Helpfull Efficiant and Prompt She Kept in touch Regarding My Rent Request All Was Sorted Before September 😊 Brenda Pearson