Thornley Groves Estate Agents Reviews 

5.466
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I like to thank Keagan for helping me resolve an ongoing issue at the rental/agency for a year. He is an asset to the business We spoke in person and he listened to suggestions. The response was fas... Toon meer

Beoordeeld met 5 van de 5 sterren

We are very pleased and happy with the overall service. I would like to mention one of your staff here i.e. Amie Annand. She has been extremely supportive, helpful and kind with all the queries and tr... Toon meer

Beoordeeld met 5 van de 5 sterren

Clare and the team at Thornley Groves Monton have been excellent throughout the whole process of our house sale and definitely helped reduce the stress of moving The team are friendly and professi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Delci Barlow is my contact at Thornley Groves and I cannot praise her enough for her professionalism in dealing with our rental house. It has had numerous repairs/upgrades over the past year and she... Toon meer

Bedrijfsgegevens

  1. Makelaars

Geschreven door het bedrijf

When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.

Thornley Groves Estate Agents

Geschreven door het bedrijf

FREE INSTANT ONLINE VALUATION
Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(5.466)

725 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Very poor

Very poor communications. Terrible passing the buck between team memebrs resulting in tenants paying for something that they had opted out of 6 months previous. Would not recommend at all.

29 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Courtney was so lovely

Courtney was so lovely, and informative. She gave us constant updates and we ended up getting the perfect house. Thank you so much Courtney!

24 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Jeovely was brilliant in her job

Jeovely was brilliant in finally getting the gardens front and rear cut back after neglect for months. Also to arrange to have the rotting garden waste removed after some weeks delay. This young lady is very competant in her job. Thankyou Jeovely

1 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Responsive Service

Katie Garner @ Thornley Groves has managed my Manchester flats for many years now. I have always found her responsive, helpful and proactive :-) - thank you Katie

28 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

SO HAPPY WITH OUR RELATIONSHIP MANAGER

Delci Barlow is my contact at Thornley Groves and I cannot praise her enough for her professionalism in dealing with our rental house. It has had numerous repairs/upgrades over the past year and she has dealt with it very efficiently and smoothly. She has now achieved a fair revised rent based on the work that has been done. We are happy all round and ten out of ten for Delci.

24 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Well done Delci Barlow

Delci Barlow has been an amazing Property Relationship Manager for the past few years. She is always up to task and always ready to go above and beyond for his clients placing his customer first .

23 juli 2026
Review zonder uitnodiging
Logo Thornley Groves Estate Agents

Antwoord van Thornley Groves Estate Agents

Dear Michael,   
 
We are very pleased to see that you have been impressed by the overall service you have received from Delci at Thornley Groves, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.   
 
Kind regards,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Fantastic experience

Fantastic experience, Katie has always been helpful, proactive and professional in handling maintenance needs and responding to mails and enquiries. Katie made my stay incredibly smooth, it is always a pleasure communicating with her. Thanks so much Katie Twigg.

23 juli 2026
Review zonder uitnodiging
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Antwoord van Thornley Groves Estate Agents

Dear Mr Onyekachi Chime,
 
Thank you for your review of Thornley Groves Chester.
 
Katie will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Super letting team

Super letting team, Amber, Kevin and Lucy did a great job, ensuring and re-assuring all the way, presenting a choice of tenants and recommendations. Highly recommended!

23 juli 2026
Review zonder uitnodiging
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Antwoord van Thornley Groves Estate Agents

Dear John,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Amber, Kevin and Lucy, in the Monton Office recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great staff very professional.

I have had a great experience from Thornley Groves letting agent over the past 20 plus years & a special mention to Olivia Scallan for professional approach to her work.

23 juli 2026
Review zonder uitnodiging
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Antwoord van Thornley Groves Estate Agents

Dear Gary,
 
Thank you for your 5 star review of Thornley Groves.
 
Olivia will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Good Experience

Good academic year renting with Thornley Groves. Always proactive sorting problems once we had reported them. Charlene as our property manager was particularly helpful throughout.

1 september 2025
Review zonder uitnodiging
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Antwoord van Thornley Groves Estate Agents

Hello,
 
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Charlene.
 
We really appreciate your kind words!
 
Kind regards,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent service from Thornley Groves

Excellent service from Thornley Groves (Olivia in specific). I have been really impressed by their swift response times and proactive approach to handling tenant issues. They recently managed a tenant transition and the entire re-letting process incredibly smoothly, keeping everything on track without any hassle. Highly recommended for any landlord looking for a reliable and efficient management team.

22 juli 2026
Review zonder uitnodiging
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Antwoord van Thornley Groves Estate Agents

Dear So Kai Yip,
 
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Olivia.
 
We really appreciate your kind words!
 
Kind regards,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great service

Great service. My viewing was conducted with Ellie, she's very helpful and kind!

18 juli 2026
Review zonder uitnodiging
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Antwoord van Thornley Groves Estate Agents

Dear N Ap,

Thank you for taking the time to leave a review on Trustpilot, mentioning Ellie's great service, we really appreciate your kind words. 

Kind Regards,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

I’ve actually been with Thornley Groves…

I’ve actually been with Thornley Groves for around 5 years across multiple properties. Currently Katie is our property manager and she’s been great over the past 2 years. We’re never waiting too long for a reply and if there’s any issues Katie is always happy to help.

21 juli 2026
Review zonder uitnodiging
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Antwoord van Thornley Groves Estate Agents

Dear James,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Katie recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Really good

Lucky to have Herbert. Every time, I can sense how subtle he is dealing with these issues and enquiries. Efficient and , Professional. Do apologize English is not my first language, wish my English is better and can put some better words to express my happiness.

21 juli 2026
Review zonder uitnodiging
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Antwoord van Thornley Groves Estate Agents

Dear Gang,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Herbert, in the Manchester Team recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Always a pleasure to deal with

Always a pleasure to deal with

21 juli 2026
Review zonder uitnodiging
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Antwoord van Thornley Groves Estate Agents

Dear David,

Thank you for taking the time to leave a review on Trustpilot, we really appreciate your kind words.
 
Kind Regards,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent service

Clare and the team at Thornley Groves Monton have been excellent throughout the whole process of our house sale and definitely helped reduce the stress of moving
The team are friendly and professional .
Our house sold quickly and went smoothly.
Communication was timely and Clare was very quick to respond to any queries and keep us updated .
Highly recommend.

13 juli 2026
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Antwoord van Thornley Groves Estate Agents

Dear Margaret,
 
We wanted to thank you for your review, mentioning the excellent service you have received from Clare, in the Monton Office recently. It was very kind of you to take the time to post this review.
 
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Excellent help from Delci with any…

Excellent help from Delci with any issues. Quick to respond to emails and good advice provided.

17 juli 2026
Review zonder uitnodiging
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Antwoord van Thornley Groves Estate Agents

Dear Rachael,
 
Thank you for taking the time to leave Thornley Groves a review, especially noting the great service provided by Delci.
 
We really appreciate your kind words!
 
Kind regards,
Customer Care Team

Beoordeeld met 5 van de 5 sterren

Delci was very helpful.

16 juli 2026
Review zonder uitnodiging
Logo Thornley Groves Estate Agents

Antwoord van Thornley Groves Estate Agents

Dear Mr Platt,

We wanted to thank you for your review, mentioning the excellent service you have received from Delci, in the Monton Office recently. It was very kind of you to take the time to post this review.

Reviews such as yours will help others in choosing their agent, so it really is appreciated. 

Kind regards,
Customer Care Team

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