Thrift+ Reviews 

Great products. Buying from the preloved section ensures good recycling , no landfill. Good for charities, great for clearing your closet, fabulous unusual and quirky clothes and accessories for me at a price I can afford. Expensive brands at really good prices. Good delivery time. Well wrapped using plastic ziplok bags that I can reuse. My first order I bought gorgeous funky Boden bejewelled pumps, gorgeous silver strappy sandals and a wonderful cross body leather bag by Massimo Dutti for less than £30 including postage. What's not to like. Good for your wardrobe, good for your pocket, good for the environment and good for good causes. Win win. Five star.

I am incredibly frustrated with Thrift+. My account has suddenly become completely inaccessible, and the system acts as though it was deleted, even though I never requested this. I had active store credits/earnings (£40+ cleared payout and £50+ pending) sitting in my account that I can no longer access. To make matters worse, their customer support takes more than a week to respond to urgent issues like this. Taking down an account without warning or explanation while holding a customer's money is completely unacceptable. I need Thrift+ to contact me immediately, restore my access, and reinstate my funds.

UPDATE - well, there is no update… nothing has been resolved, I still don’t have access to my account and I don’t have my funds. I respond to their emails but a new person picks them up and it’s back to square one - it is so frustrating!!!

As a seller it’s a rip off they sold 16 of my items and I got nothing back they sold them for peanuts should have used Vinted avoid avoid avoid as a seller

I sold two items with Thrift and am appalled at the lack of communication. They take your clothing tell you how much they will put them on their website to sell for and that’s it. Oliver Bonas coat put on their website for £88 I got £3.72 Regatta jacket £22 I got £3.30 so the coat made me £0.42 more than the jacket. My grand total for both items was £7.07 they sent me £6.77 so even at payout they still take a cut. I’ve emailed Thrift to ask where all their huge profits are going. My advise if your buying from them fine but if you’re selling items forget it it’s a huge scam and rip off to the seller. I wish I’d done what I usually do and give to charities or organisations that are not for profit. Thrift I would ask that you reply to my email just sent to you regarding where do all the huge profits you are making from sellers go and I look forward to your reply regarding this review on this platform. In the meantime a warning to sellers it’s a scam unless I hear differently, Thrift have the opportunity to tell everyone where the profits go if to a good cause then fantastic be up front with sellers before we use your service. Personally I won’t be using them again, their customer service is appalling. They take your items and basically tell you to piss off 

Do not use these crooks, put it on Vinted yourself, they are literally con artists.
Ted Baker bag they ‘sold’ it for £20.00 I got £4 !!!! Well if I request it and wait a week
Where are trading standards when you need them???

Extremely low payouts and very strict rules for withdrawals. Having used Vinted for a few years, and the n trying this, I would personally invest a small amount more time to create your own listings on somewhere like Vinted as I feel like with Thrift, I have just given away items

Reviewing as a seller - as a buyer if give this 5 stars. I selected my best items to send to Thrift rather than selling on Vinted as they only accept high quality items and specific brands. In my case I really wasn't getting around to doing it myself which is the main benefit here. However my clothes sold for shockingly low prices - I sell regularly on Vinted and would have made much more there. One of many examples - I sent a brand new hope & ivy maxi with the labels on worth £100 and they sold it for £2.50. I probably won't sell again unless I am really needing a fast clear out. I did however buy some jackets and was pleased with the quality and delivery.

I really wanted to become a regular user of this shop but the lack of communication is shocking.

I bought some items over a month ago? Some of them didn’t fit me so I arranged and PAID for the return.

This was almost 3 weeks ago. To this day I haven’t even received acknowledgement that the refund is being processed.

Unfortunately, after my refund is processed I will close my account.

Plenty of choice and the coat I decided on was as described and clean.

Very quick delivery. Fair price and shirt in good condition

Absolutely happy… items I bought are fantastic… no complaints at all. It’ll be interesting to see what happens with the item I sent back.

Really easy to buy, shipping was extremely fast & well tracked. Items were excellent & in great condition. Will definitely buy again from them!

Being a first time buyer from Thrift I had a bit of apprehension (second guessing if legit, or if quality items)! Pleased to say that I was not disappointed with the service or product.
The item I received (a bag) was in great condition and quality and fairly priced.
The delivery was a little bit of a wait but to be honest I didn’t pay attention where it was coming from! And with NO reflection on Thrift, the delivery was not necessarily without issue as EVRI chose to delivery my package not at my chosen address. (Sorted out in the end).

Would I purchase from here again? Yes now I know it’s a trusted service and based on the item being as nice as it was.

Variety, sound prices and contributing so much less to waste! And when you add your own clothes - not just buy - you can donate to charity. What a win, win! I've only had to do a return once and it was swift and easy. All in all love it!

Used to be a great way to sell clothes and made a bit of money. Now it’s an absolute scam. They have paid me no more than £0.35 for the last many items sold. Some of these are BRAND NEW with tags items that retailed for £200-300. Absolute crooks.

I've been ordering from Thrift+ for years now, and I always find great value and pieces. Sometimes things are a miss, but I love that I can return them if it isn't the right fit.

Absolutely not worth it. They never reply to emails, have lost one of the items I sent which they rejected and I paid for to get back. No one has bothered to communicate with me. They say two items were put up for sale but there is no trace of them. Also when they say they dispose of your clothes responsibly that’s just what they say. You never know what they do with discarded/unsold clothes. Give them a wide berth.

I’ve been a buyer and seller on thrift+ for many years and like the majority of comments here, agree with the steep decline in their company.

Customer service - actual human contact is nonexistent. A ‘bot’ is fine for quick queries that don’t require urgent resolution but when you are dealing with damaged parcels, missing items etc, you need a human response swiftly. I raised a ticket over a week ago about a damaged parcel(resealed by Evri) that to date, hasn’t even been opened. Refunds take an age and often take numerous prompts to be activated. Even the quality of their packaging is poor now, sending multiple items in thin grey bags not the usual thick yellow ones seems to be the norm now.

Thrift-+ needs a DEDICATED customer service team, they would in all honesty have a 24/7 job responding to the backlog alone!

There are constant sales/offers which are great for the buyer but not so for the seller - these are becoming more frequent with heavily discounted items . This is great if you have had your eye on something for a while, don’t expect any offers to be replied to especially whilst sale periods are on! Accept the fact that anything you donate, you will get pennies for regardless of your original purchase cost/brand name and condition, expect 99% less of what you think you should get and you won’t be disheartened or offended. Another disagreeable process is charging the seller money to process their earnings???? So essentially being charged for a bag/receiving pennies for a sale and then being charged again to actually eventually get paid the £5 threshold payment - poor.

Website filtering changes make it impossible to search for certain brands at once and you are left scrolling pages of what could be 1000’s of items.

It’s clear people use the site so it’s not failing in terms of traffic but basic customer service in acceptable timing is fundamental to any business and if Thrift+ continues to operate like this, I envisage a closing down sale….

You can get some great items as a buyer, that’s certain. As a seller, the amount your get back on your items is minimal.

However, and this is where the company sadly loses consumer trust, customer service is very poor. If you return an item or need a refund as parcel not delivered, you will be waiting a LONG time for an acknowledgment or refund. If at all.

I am currently awaiting a response to my email of a refund of a large amount (£500+) and have now begun the chargeback process with my bank as I have no response from Thrift+ or any faith that they will refund. My parcel was never received by me (kept all tracking proof) and is now back with Thrift so they have my money and the items. This was almost 2 weeks ago.

I waited almost 3 weeks for refund of further items that were not in the parcel, after many messages.

I can see they have now removed the chat function from the website so the best of luck to anyone trying to get a response to emails.

A real shame as I have purchased frequently from them but do not have trust in them any longer.

I have already contacted you about my return order, received by you on 10th September.

I am very disappointed in your continued decline. I have been a customer for many years but it is obvious that loyalty counts for very little. Please refund me for the items that have been returned.

I didn't shop during the latest spend and save promotion even though there were items I had my eye on.

Unless your customer service improves, I won't be shopping with you again.