Thrift+ Reviews 

Really poor experience overall. I paid £4.99 each for three bags as I needed a clearout. They only take higher end and perfect condition goods so about half of what I sent was accepted and about half was not listed. Overall I sent more than £1k worth of stuff (cost new) including designer items. It took several weeks to list most items and the designer items took almost six months to be authenticated and listed. I was concerned about the quality of photographs and pricing which seemed all over the place but I tried to trust to process. It took months for the first item to sell and the amount earned was less than £3 for a really nice Ted Baker jacket I’d paid over £100 for. The minimum payout threshold is £5. One kenzo jumper (genuine) was asked to be returned to me as it was rejected by the authenticators after six months waiting on hold. When I asked for it to be returned they sent me an invoice for £63.00. Please do yourselves a huge favour and stick to Vinted, eBay, charity shop. This platform is extremely poor and the customer service attitude is shocking.

Gave them brand new Dr Martens shoes I bought the wrong size in and couldn’t return as my aunt said they were a good company and they could verify they were the real deal. Agreed for them to list at £120. Eventually they took them all the way down to £30 after months and only gave me £7 profit after fees. Never use this service. Could’ve got more from selling on ebay or vinted.

Company doesn't tell you that they aren't able to find the items until after they have sent you the package, no option of cancellation.

Basically it's a like it or lump it affair of a random pot luck of whether you get what you ordered with the delivery bill regardless!

20/09/26 Update... Thrift+ say that they have reached out to help. They haven't. What they have done is reached out so that if I don't provide extra details, then this review gets deleted.

In short, a dishonest company - AVOID! Use Vinted instead.

really hoping i will get a response of the person that replies to these reviews, over 3 MONTHS ago i placed two orders, not only did they take over 3 weeks to be delivered with no form of communication about the delay ive been missing a item from my order, i have emailed i have used the bot on their website i have commented on every social media platform they are on and sent messages on there and still 3 months later im without a item and no refund! i dont even know what to do at this point!
Company is a total scam and sooner people stop using it the better

Considering this company was on Dragons Den, it’s pretty diar.
I submitted an offer on some shoes. They still haven’t replied. I doubt this company are so busy they they can’t even so ‘no’.
They’ve now lost a sale and a future customer.
Probably being ran on a shortage of staff.

Always had a great experience with Thrift+! Delivery's always quick and there are plenty of photos of the clothes and shoes. The items I bought were well described and exactly as pictured. Would recommend!

Terrible service. Wish I'd never sent clothes to them. Only one item sold. Waste of time

Really good clear instructions and communications. Bags arrived quickly and were picked up and I was quickly notified when they were received. Clothes I ordered arrived quickly and in good condition. Very pleased.

**UPDATE 23rd September** I have had 1 reply to my ‘ticket’ to let me know the parcel had been damaged and was on its way back to Thrift. I have placed another order since which was also delayed. Eventually delivered (damaged) over a week later with items missing. It seems the issue is not with Evri but with poor packaging. The bag it arrived in was thin and flimsy not the usual strong yellow bag and ripped to shreds. Cost cutting from the new owners I suspect.

I placed an order worth over £400 on 27th August. The next day the order was dispatched. It was split into 2 deliveries. Both arrived at the Evri delivery depot but only 1 was delivered. 5 items were in the delivered package leaving 15 to be delivered. Tracking shows there was a delay and that it would be updated the next working day. 10 days have passed and no update. I contacted Thrift on Wednesday 2nd (ticket id #129744476) but have not heard anything. I didn’t even get an email acknowledging my enquiry and there is nothing logged in my account so I’m doubtful whether it is being investigated. Like others on here I have turned to trustpilot as it seems to be the only way to get a response.

Found a top that I got rid of soooo long ago. Now I’m smaller I wanted my fav top back and found it on Thrift+. So happy and good experience all round from search and buy to delivery. Thank you

Do not use.
I sent lots of high end items to be sold and as not sold quickly enough the price was reduced without agreement to a level where the earning threshold is low. I have only made a few pounds on items worth hundreds.
In hindsight I should have sold them myself.
I would not use this company again.

Placed an order on 25th August that was split into two parcels. Only one of them was sent to me. The tracking number for the second half says Evri is still waiting for the parcel, meaning it was never even handed over.

I raised a support ticket 4 days ago with no response. I emailed customer support too, only to get an automated reply saying it will take 18 days to get a response! This is totally unacceptable customer service for a missing order.

Thrift team, please look into my open ticket and issue my refund immediately.

I sent two large bags via In Post - stuffed to the gills with good quality items from Me and Em and similar, which no longer fit/suit/were mistakes. The bags never arrived and Thrift+ has only registered one to my account but can't find it. The other one has disappeared altogether and is not even registered as having been sent. Their customer care just ignores the content of my emails and sends me the same email every time I contact them. I have asked them to call me but nothing. This has been going on since August 8th. What a total waste of time and money. Clearly some huge security issues between In Post and Thrift+. My advice: AVOID AVOID AVOID

Two bags lost and no response

I sent two bags to Thrift+ back in april and its now september which seem to have both been lost. The clothing in the bags was worth approximately £250.

I have contacted Thrift+ repeatedly over several weeks to try to resolve this and have received no meaningful response or resolution.

These are my personal belongings and I am now facing a significant financial loss, yet I cannot get anyone at Thrift+ to deal with the issue.

I have proof of postage and tracking information for both bags and have provided the relevant details to Thrift+.

I am extremely disappointed with the lack of customer service and communication. I would simply like Thrift+ to investigate what has happened to my bags and properly resolve the matter and get a compensation.

Update: I am still waiting for a response.

Update 7th September: still not heard a thing

I did wait way too long before writing this review, I tried to contact this company but it is near enough impossible! I was taken in by the advertising and the easy way of sending some unwanted good label clothes for Thrift+ to sell via their platform. It took ages before part of my belongings were listed - two were allegedly returned but I received one bag with one dress and one bag totally empty. I complained straight away on their so called webchat that it is always closed (my last message hasn't been looked at for 6 days). They requested photos and references that I provided more than once - you cannot state, things get lost - If you didn't want something and I wanted it back, you send it back, considering I paid for the postage. Since the middle of June, I still haven't received a proper answer as to what happened to the missing dress. As for their listing suitable items on their platform, I am deeply disappointed by their valuation. For example, a dress they "sold" for £9.80 gave me £1.96 and another "sold" at £15 gave me £3. I don't expect the other pieces to be sold or be seen again and you only get paid back once you reach £5. Sufficient to say that I will never use this company again and I will certainly not recommend to any friends - this is not the way to acquire and keep customers - customer relations should be a priority for any company but I guess there is lots of competition and definitely not enough Staff to deal with it.

The service I received was excellent. I was a little hesitant to purchase from a new company but it was seamless. The bag I bought matched the description - where there were small marks, these had been shown on the site via photographs, so they weren’t a surprise. The bag was clean and well packaged. It came really quickly and was unbelievable value for the brand. No complaints!

Used them to sell a bag of designer clothes, and tracked the items on their Ebay store (after several weeks' waiting). They priced multiple items in the £60-100 bracket but repeatedly accepted buyer offers of a few pence below £50, meaning they had to pay me 20% instead of the 40% for sales over £50. Smart business model, but sellers beware of this trick.

I bought some good branded clothes (Lululemon, Sweaty Betty) at really great prices and they were new with tags and as good as new condition. Really happy with them. Delivery also was really quick - thank you

I have bought two items of clothing from Thrift and both have been exactly as described and I love them! The pricing is spot on and the delivery is swift - would highly recommend.

Spent over £400 on orders only for multiple parcels to get damaged and therefore lost! Total lack of support from Thrift, no phone number or live chat. All you can do is email and you get an automated response back saying you'll get a reply within 18 working days! Really poor customer service and I'll likely have to do a chargeback with my bank to get the money back as I can't afford to wait nearly a month for a response.