The eye shadow that I bought broke out without much used. Customer service was prompted to answer my email just to tell me after checking when I bought the product that it been more than 60 days and... Toon meer
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Lees wat reviewers zeggen
Ordered 4 mascara's, my sister messaged me to let me know that the mascara she opened was thick and clumpy. Very disappointed with the product, not only is it expensive, but now they are selling them... Toon meer
I've been purchasing from Thrive for 4yrs now. It's a clean beauty brand with a high focus on customer satisfaction. Thrive also participates in a giving back program. I've never had any issues with r... Toon meer
Angela was very helpful, answered all my questions and has great customer service skills. Thank you again.
Bedrijfsgegevens
Geschreven door het bedrijf
Thrive Causemetics offers luxury high-performance cosmetics. For every product purchased, we donate to help a woman thrive.
Contactgegevens
Verenigde Staten
- (888) 804-4318
- help@thrivecausemetics.com
- thrivecausemetics.com
3,2
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174 reviews
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Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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I love thrive cosmetics! REAL customer
I love thrive cosmetics!! the eye brightening sticks are a staple of mine. seems a lot of extreme conservatives who pretend to hate cancel culture are trying to cancel them for being inclusive. I am an ACTUAL customer and their products are great!
20 september 2023
Review zonder uitnodiging
SAVE YOUR MONEY
I never write negative reviews, but i don't want anyone getting sucked in like i did. After seeing tons of ads on Instagram for their mascara i decided to purchase. I also purchased an eye brightening stick and CC cream. First problem is i paid for priority shipping and it still took 8 days to get here. After trying the cosmetics this morning i was SORELY disappointed. Especially with the mascara. Save your money and get Maybelline's Sky High mascara for half the price. The eye brightener creased after just a couple hours. And the CC cream was just a disaster. I will never be taken in by an Instagram ad again.
26 augustus 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hello Susan,
Thank you for sharing your experience. We are so sorry that your package took longer than expected to arrive to you. We totally understand how frustrating that would be. Due to the inconvenience, we have refunded you what you paid for priority shipping.
Additionally, we wanted to mention that we always accept returns within 60 days of purchase. You can start the process here: https://thrivecausemetics.com/pages/exchanges-returns.
Please reach out to us any time for assistance!
What happened to this company???
I’ve used this brand for many years and recommended to many others. Mascara, eye liner, eye brow fix, as well as creams etc. Something has changed drastically?! My eyes are swollen and itchy every time I use their products. I’m very unhappy and now find they’re also another “woke” company. Ladies … what?!!!
9 mei 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hello Debbie,
Thank you for taking the time to share your feedback on your experience. We are so sorry to hear that you've been experiencing swelling and itching. That definitely sounds uncomfortable! We would like to assure you that we have not change the formula of any of our eye products.
We would love to provide a solution to this situation ASAP, so please give us a call or send us an email and we can take care of you.
Almost
I almost purchased products from Thrive until I read the negative comments. The one that solidified it for me was that this is a Left company using men to put on Thrive makeup in their marketing ads. I also read where they have told customers that if they don't like this push to shop elsewhere. I don't understand why companies are doing this. I really wanted to try their products as a woman but I just cannot contribute to their cause. Their response to me below is the very reason why I cannot support them.
21 juli 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hello there,
We are sorry that you feel like you cannot support our brand based on the fact that we use male models to demonstrate our products. Here at Thrive Causemetics, we believe that makeup is an incredible tool for creativity and self-expression and anyone should be able to participate. Inclusivity is a part of our DNA.
Have a nice day.
Thrives giving partners
Thrives giving partners only donates to the larger non for profit. We have tried for 5 years always getting turned down as we are a smaller non for profit. Not sure why they waste our time when they give to the same people.
13 juli 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Karen! We truly appreciate your interest in being a part of our Giving Mission and want to thank you for your feedback. We apologize for your experience would be happy to provide additional information!
We are excited to share that we have had the pleasure of partnering with nearly 600 organizations, large and small, across the country. Although we have loved having the opportunity to work with some of the same incredible organizations, we are always partnering with new organizations as well!
We appreciate your feedback again and if you have any other questions or concerns, please feel free to reach out to us via email or call our number listed on our website!
Long time customer
Long time customer. I’ve always been pleased but not anymore. My order has been over a week late and going between two ups facilities in a different state. I will no longer use this company.
11 juli 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Kim,
Thank you for sharing this review with us! We are SO sorry to hear that this was your experience. We always do our very best to ensure that our customers get their products in a timely manner, but we missed the mark this time. We definitely want to make this right, so please reach out to our customer service department: help@thrivecausemetics.com.
We hope to hear from you soon and have an opportunity to rectify this situation.
New Formula Doesn't Compare!
I have loved Thrive Cosmetics' Defying Gravity line for years. What I loved about the DG Transforming Moisturizer was the beautiful silky texture of the lotion, light golden color and the pleasant citrus smell. The website states that the replacement product or equivalent now is the DG Deep Hydration Moisturizer. Unfortunately, the new rebranded formula is NOT comparable to the old formula. It is thicker, a white opaque cream, a completely different texture and lacks the pleasant aroma that drew me to the old formula. I'm a label reader and it SEEMS the new product is pretty close in ingredients; however, these are two completely different products speaking from a customer's perspective. I cannot express enough how disappointed I am in the company for changing the previously flawless formula. I will not continue buying the new products. I can only hope the company gets enough feedback that they change back to the old formula.
19 juni 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi there! Thank you so much for your honest feedback! We are sorry to hear you did not enjoy reformulation for the Defying Gravity Deep Hydration Moisturizer. We will certainly pass your concerns along to our Product Development team. In the meantime, you're welcoem to process a return or exchange within 60 days of purchase since you were unhappy with the product. Please visit our website and you'll see the option to return at the bottom of the homepage. If you need any additional assistance, our Customer Service team is happy to help!
Having spent a fortune on expensive…
Having spent a fortune on expensive skincare and makeup for over 30 years, I am thrilled with all my purchases from Thrive. My favorites are the mascara, the pressed powder and the eye cream ( which is the best I’ve ever used- immediately took a decade off the appearance of my undereye area) . Can’t wait to try other products from the skincare line.
25 juni 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Ceryl! Thank you SO much for sharing your thoughts on your new Thrive Causemetics and Bigger Than Beauty Skincare purchases. It is marvelous that you've been enjoying them so far! We are so grateful to have you in our Thrive Causemetics Community.
I ordered the Infinity Waterproof…
I ordered the Infinity Waterproof Eyeliner for the first time to see if it really performs as well as the ads indicate. And it does. It lasts really well, goes on smoothly, much better than the ones I usually use. Also I made an error in my order and customer service dealt with it promptly and with no hassles. Very good experience all in all.
14 juni 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Woo hoo! This is incredible feedback, Julie. Thank you so much for giving our Infinity Waterproof Eyeliner a try! We love being a part of your makeup routine. :)
I have used their products and was…
I have used their products and was satisfied. Ordered new products. Never came. I reached out - and they tell you they will reply in 24 houses. It took more than 48. They offered to reship - which was fine - but when I confirmed all information - they miraculously ran out of the product. A SCAM. Buy another product.
12 juni 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Deena,
We are so sorry to hear that this was your experience while shopping at Thrive Causemetics. We totally understand how frustrating that would be, and we sincerely apologize.
We always do our best to reply within 24 hours but it looks like we missed the mark this time.
We would like to assure you that Thrive Causemetics is not a scam, and we will always make the moment right.
I don’t understand the negative…
I don’t understand the negative reviews. I was thrilled with my eyeliner and mascara. NO MORE RACOON EYES!! Best products I’ve used in a while and worth every penny.
28 mei 2023
Review zonder uitnodiging
I ordered the eyebrow pencil and lip…
I ordered the eyebrow pencil and lip gloss. Love them both.
30 mei 2023
Review zonder uitnodiging
YSL Rouge Volupte Shine Lipstick in Corail Dolman 0.15 oz
I've been using the REFOXY Beauty Liquid Lipstick for a few weeks now and I'm really impressed. The formula is so smooth and creamy, and it doesn't dry out my lips like some other liquid lipsticks. The color is also gorgeous and lasts for hours.
23 mei 2023
Review zonder uitnodiging
Actual Customer
I’ve tried their foundation, coverup, mascara and lip products. All have been high quality.
Looks like folks are trying to punish Thrive for including men in their ads. I guess these haters don’t’ remember guys wearing makeup in the 70s and 80s? Get a life!
13 mei 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Kimberly! We're so happy you've been enjoying all of your Thrive Causemetics products! Thank you for all the continued love and support in our mission to be Bigger Than Beauty!
I won't support woke liberal crazy…
I won't support woke liberal crazy people who use men putting on makeup in their marketing campaigns, they even posted a man on FB for Mother's Day! We know it's liberal propaganda and a depopulation plan, who wants to mate with some freak who doesn't know what gender he wants to be, and Thrive is alienating women to follow this disturbing agenda. I returned my recent purchase after they told everyone on facebook who was upset to kick rocks! They accuse of being bigots, but really, we just want to be celebrated for being women, not homogenized into queer, sexless freaks. Get woke, go broke! You keep saying you're going to delete comments, are you so dumb to think you actually have control over this website??
5 mei 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi TS. Kindness and support are the core of who we are at Thrive Causemetics and Bigger Than Beauty Skincare. We champion people of all genders, ages and ethnicities expressing their individuality and creativity through makeup, and self-care through skincare. Offensive comments against anyone in our content based on age, ethnicity or gender expressing themselves have no place here, and will be deleted. Diversity, self-expression and health are something we celebrate, and we expect that everyone who engages with our posts treat one another with respect and inclusion.
Mascara
I have been using thrive mascara for some time and always loved it however my last order sucks was wondering if maybe there was a change with the brush it just doesn't apply right actually it makes my lashes look short and stubby
7 mei 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi there! We are so sorry to hear you are not having the same high quality experience with the Liquid Lash Extensions Mascara! We know how frustrating that can be and we can assure you we have not changed the formula or brush. It's the same formula you know and love! That said, we would love to resolve this for you. Please reach out to our customer service team by emailing help@thrivecausemetics.com. We will look into your concern and take care of you right away!
If I could Thrive zero stars I would
If I could Thrive zero stars I would. Their lip products are awful. Dry and chalky.
1 mei 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Juliet! We're so sorry to hear about your experience with our lip products. We do take your feedback seriously to see how we can continuously improve the quality of our products and your customer satisfaction! We're happy to share that we do plan to have more new product launches in the future that will include a new lip collection! We'll take your feedback into consideration as we prepare to expand our lip products. Please know that you can always return for a FULL refund within 60-days of your purchase if you are unhappy in any way. Let us know if you have any other feedback, concerns, or questions - we're here to listen!
i wamt to order product but they…
i wamt to order product but they cancelled my order again and again
16 april 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Muhammad! We apologize that your orders have not been able to be processed. There could be a number of factors for this reason. Our system picks up on a number of different patterns related to order history and can stop orders from processing. We usually contact you via email if there are any issues with your order. If you would like to know more, please feel free to reach out to us at help@thrivecausemetics.com and we're happy to go over your order details with you!
This company went woke & is having MEN…
This company went woke & is having MEN put on makeup for their marketing. Talk about a slap in the face to women. DO NOT BUY THEIR PRODUCTS. They clearly don't respect or value real biological females. And then they block you/delete your comments. They can have free speech, but we cant apparently. Welcome to clown world 2023.
16 april 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Stephani. Kindness and support are the core of who we are at Thrive Causemetics and Bigger Than Beauty Skincare. We champion people of all genders, ages and ethnicities expressing their individuality and creativity through makeup, and self-care through skincare. Offensive comments against anyone in our content based on age, ethnicity or gender expressing themselves have no place here, and will be deleted. Diversity, self-expression and health are something we celebrate, and we expect that everyone who engages with our posts treat one another with respect and inclusion.
Antwoord van Thrive Causemetics
Hi Barbar. We're so sorry to hear about this experience. If orders are canceled, it is likely due to our system picking up on a number of different patterns related to order history and can stop orders from processing. Canceled orders are automatically refunded in full. If you still have not received your refund yet, please contact us right away at help@thrivecausemetics.com so we can make sure you are taken care of!
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