The eye shadow that I bought broke out without much used. Customer service was prompted to answer my email just to tell me after checking when I bought the product that it been more than 60 days and... Toon meer
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Lees wat reviewers zeggen
Ordered 4 mascara's, my sister messaged me to let me know that the mascara she opened was thick and clumpy. Very disappointed with the product, not only is it expensive, but now they are selling them... Toon meer
I've been purchasing from Thrive for 4yrs now. It's a clean beauty brand with a high focus on customer satisfaction. Thrive also participates in a giving back program. I've never had any issues with r... Toon meer
Angela was very helpful, answered all my questions and has great customer service skills. Thank you again.
Bedrijfsgegevens
Geschreven door het bedrijf
Thrive Causemetics offers luxury high-performance cosmetics. For every product purchased, we donate to help a woman thrive.
Contactgegevens
Verenigde Staten
- (888) 804-4318
- help@thrivecausemetics.com
- thrivecausemetics.com
3,2
Gemiddeld
174 reviews
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Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Really nice products and an excellent…
Really nice products and an excellent customer service. Quick response and helpful.
7 februari 2022
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Thanks for sharing the love, Miriam! We are so grateful to have you in our Thrive Causemetics Community!
I love the mascara a little expensive…
I love the mascara a little expensive but I love it ...I wish they sold Lip stick..not much products they sell
31 december 2021
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Cheryl! Thank you so much for sharing this wonderful feedback! We're so thrilled to hear you've been loving your Liquid Lash Extensions Mascara! Thrive Causemetics is Bigger Than Beauty. For every product you purchase, we donate to help a woman thrive. We believe changing the world starts with a single ingredient, and that’s why we create vegan, 100% cruelty-free formulas containing proven ingredients without the use of parabens, sulfates, or synthetic fragrances. We offer both skincare and makeup on our website as well! We have 3 different lipstick formulas- our Headliner Lipstick, Lip Mate High Shine Reviving Topper, and our Glossy Lip Hydrating Serum! We can't wait to hear which shade has caught your eye!
Would give zero if it would let me
Would give zero if it would let me! Customer shipping and Thrives shipping is a JOKE!!! Ordered on 9-11 and on 9/21 my package shows pre shipping label created that’s it! Emailed over and over and called! Get a different excuse every time you talk to someone! Now they are saying it could be an entire month! I’ll never buy from these fraudsters again!!!!!!!!!
21 september 2021
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Jennifer. We are so sorry to hear your package is experiencing delays! It usually takes 1-3 business days for your order to be fulfilled and then with Standard USPS Shipping is typically 3-7 business days to receive the order. Business days do not include weekends but once we have handed your package off to the USPS, if for some reason they are unable to meed this agreement and you do not receive your package, we are always happy to provide a complimentary replacement or a refund. We will always do our best to assist you and we completely understand how frustrating it is to be waiting on something that you're excited about!
Ageism
While the products are okay, the company itself is full of ageism. Their focus is one-size-fits-all, which couldn't be farther from the truth for skin over 40.
My comments calling them out on this on social media are deleted within 24 hours.
2 mei 2021
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Fran. We appreciate you taking the time to share your feedback here with us and we hope you know we take it to heart! While our products are created with all skin types and tones in mind, we understand that beauty is not one-size-fits-all. We value diversity and you will always be able to see various models who range in age on our website along with our social media. Additionally we have a team of dedicated Beauty Advisors who are happy to help provide tips and tricks to ensure you achieve the look you're after! As a company feedback is part of our DNA and if you're ever unhappy with a product we offer both returns and exchanges within 60 days of purchase. If you're interested we would be happy to help and you can even text us 7 days a week from 7AM - 7PM PST at 310-620-1535.
Not long lasting
I spent a lot of money on an eyeliner that does not perform as well as Maybeline Unstoppable!
2 januari 2021
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Betsy. We are so sorry to hear you aren't loving your Infinity Waterproof Eyeliner. We'd love to provide some helpful tips and tricks if you're interested and since we recently claimed our Trustpilot account we'd be happy to make an accommodation for a return or exchange. Typically we provide both within 60 days of purchase, however if you are interested please let us know by contacting us via text at 310-620-1535. You can mention your review here and we'd be happy to help. It is always our goal to make sure that even if a product doesn't work out, we are able to provide a positive solution. You can also check out the other ways to reach us here: https://thrivecausemetics.com/pages/customer-service
Ordering and shipping were both fine
Ordering and shipping were both fine. I ordered liquid lash extension mascara in rich black and brilliant eye brightener in soft pink. The mascara is by far on of the worst mascaras I have ever tried. The color is nice, very rich and black. Needs a few coats to build nice coverage which is no big deal, but it literally flakes off into my eyes and under my eyes after a few hours. The flakes are rubbery.
You need makeup remover for sure because washing it off causes it to peel off your lashes and land all over your face. The brilliant eye brightener is a great product. Ive uses it like eyeshadow, under my eyes to brighten, under my brow, on my nose as a highlighter, in the corners of my eyes to brighten. I love this product.
7 augustus 2020
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Thank you so much for sharing your experience. We just recently claimed our Trustpilot account so we apologize for our delayed response. While we are happy to hear you loved the Brilliant Eye Brightener we are so sorry to hear the Liquid Lash Extensions Mascara did not work out for you. The mascara is a tubing formula so it can take some getting used to and we are always happy to help with some tips and tricks to prevent flaking. Since it is designed to remove easily with plenty of warm water, it can flake if layers are applied after the formula has dried or even if there is interference with eye and face creams that contain nourishing oils. These ingredients can be great for our skin, but terrible for pigments. We do also offer returns and exchanges within 60 days of purchase as well. Thank you again for taking the time to share and thank you for being part of our mission to be Bigger than Beauty!
Good, and Gets Better!
UPDATE:
I am in LOVE with this mascara. I have given it a few weeks to get the full experience, and I'll never wear anything else. I have actually stopped wearing eyeshadow, because my lashes look so good, I really don't need a lot of extra stuff. This saves me SO much time in the morning, and at night; this mascara is beyond easy to remove. Half the time I just smush my lashes between my fingers to warm it up, and then gently pull the tubes off of my lashes. It's SUPER lazy, but it works when you just do not feel like washing your face. No other mascara does this. It stays put until I remove it, and I have still not experienced any smudging or flaking. Upgraded from 4 stars to 5. VERY happy!
ORIGINAL POST:
I ordered my first product from Thrive a little over a week ago. Shipping was timely, and the items were packaged well; though they could have used a much smaller box. I ordered the mascara and the eyelash curler, and it came in a box big enough to put a coffee table book in. So, kind of wasteful there.
I like the mascara. It's not the end all of mascaras like I've seen people rave about, but it's good. I appreciate the nice packaging and I really like the applicator. The product goes on well, is nicely pigmented, and I find that it didn't dry too fast like other tube mascaras tend to do. It has been 6 hours of wear so far, and I haven't had any smudging, smearing, or flaking. I also have terrible chronic allergies and sensitive skin, which this has not bothered at all.
I really love the cause behind the brand, and I love that they're cruelty-free. The only reason I gave 4 starts is because the eyelash curler was $25 and no better than the ones you get in the drugstore. Had I known that, I would have spent that money on a lip liner rather than the eyelash curler. Live and learn!
The mascara is expensive, but as far as tubing mascaras go, it is the best one I have tried, by far. Will purchase again.
9 juli 2020
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Thank you so much for sharing your experience! We are absolutely thrilled to know you're loving the Liquid Lash Extensions Mascara and we are so happy you shared an update. While our response is delayed our appreciation is not. Thank you for being part of our Thrive Causemetics Family. Without you, our mission to be Bigger than Beauty would not be possible!
Returning customer
This is the second time I’ve ordered the mascara. Excellent product, is as promised. Quick delivery as promised.
13 juni 2020
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Thank you so much for sharing your experience, Cheryl! We hope the Liquid Lash Extensions Mascara is still a beauty staple in your cosmetic bag. We appreciate your support and are grateful to have you in our Thrive Causemetics family! If you ever have any questions or need assistance our team is available 7 days a week and they are always excited to help. You can check out all of the ways to reach us here: https://thrivecausemetics.com/pages/customer-service
Literally the worst
Literally the worst. So disappointed with my order. It came late after 3 weeks of waiting and no customer service help and the quality was not as good as all the reviews on the website.
16 februari 2020
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Sydney. We just recently claimed our Trustpilot account so we apologize for our delayed response. We are so sorry to hear about your experience and the lack of support you received. We value your feedback and no matter how long it has been we take it to heart. If you are ever unhappy with a product we provide returns and exchanges within 60 days of purchase. If this policy was not presented to you after you placed your order and reached out for help, we would be happy to make an accommodation for you. You can contact us via text at 310-620-1535 and mention your review here and we'd be happy to help. It is always our goal to make sure that even if a product doesn't work out, we are able to provide a positive solution. You can also check out the other ways to reach us here: https://thrivecausemetics.com/pages/customer-service
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