The eye shadow that I bought broke out without much used. Customer service was prompted to answer my email just to tell me after checking when I bought the product that it been more than 60 days and... Toon meer
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Ordered 4 mascara's, my sister messaged me to let me know that the mascara she opened was thick and clumpy. Very disappointed with the product, not only is it expensive, but now they are selling them... Toon meer
I've been purchasing from Thrive for 4yrs now. It's a clean beauty brand with a high focus on customer satisfaction. Thrive also participates in a giving back program. I've never had any issues with r... Toon meer
Angela was very helpful, answered all my questions and has great customer service skills. Thank you again.
Bedrijfsgegevens
Geschreven door het bedrijf
Thrive Causemetics offers luxury high-performance cosmetics. For every product purchased, we donate to help a woman thrive.
Contactgegevens
Verenigde Staten
- (888) 804-4318
- help@thrivecausemetics.com
- thrivecausemetics.com
3,2
Gemiddeld
174 reviews
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I ordered my first order on 04/13/2023…
I ordered my first order on 04/13/2023 and purchased 2 hydrating tint balms. It offered lip balm treatment and when I clicked on decline this offer it added it on and I had no way to remove it. I spent $20 extra that I did not plan on spending. I am not happy. I don't want the lip treatment. I only want the 2 tints and a refund for the extra $20.
13 april 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Linda! We're so sorry to hear that the Liquid Balm Lip Treatment was added to your order when it was not intended to be added! We would love to make sure you are refunded for the Liquid Balm Lip Treatment. If you have not received your refund yet, please contact us at help@thrivecausemetics.com so we can make sure you are taken care of right away!
I purchased Thrive eye shadow pencil
I purchased Thrive eye shadow pencil, a liner , and falsie mascara. What a waiste of my hard earned money.
The black liner is not well pigmented and black is a deep gray. The eyeshadow pencil is OK. I could have got the same quality and color at Walmart
.what concernes me is the mascara. Both if my eyes have sowlen after using this flakey . I have used Benefits brand for years, but have received samples with the purchase of different foundations and none have given me any type of reaction. I am not one to have breakout of any kind.. Thrive mascara has caused swelling and blurred vision in both eyes. I am trying to see if the swelling will go down as an emergency outpatient visit will cost me $500.00
Thrive you have to do better..
I tossed my money into the trash and I am not pleased at all.
24 maart 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hello Deborah. Thank you for taking the time to share your review with us. We are SO incredibly sorry to hear about the reaction you experienced while using the Liquid Lash Extensions Mascara. What you've described sounds very uncomfortable, and we sincerely apologize.
We would love to be able to provide you with a full refund for your purchase. May you please give us a call @ (888) 804-4318, and one of our Beauty Advisors will assist you ASAP.
I purchased wo eyeshadow sticks which…
I purchased two eyeshadow sticks which cost me eighty dollars.
Just don't... absolutely not worth the hype
13 oktober 2022
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Jennifer! We're so sorry to hear about this experience! The Infinity Waterproof Eyeshadow Sticks are $26 each and the Brilliant Eye Brighteners are $25 each. Orders over $35 receive free standard shipping. If your order was not adding up correctly or you feel you were overcharged, please reach out to us at help@thrivecausemetics.com. We would love to make this right for you! If you are not happy with your purchase, we also offer FULL refunds within 60-days of your purchase!
I made a first purchase
I made a first purchase, signed up for emails in order to save 10 percent BUT fine print only allows it with 50.00 purchase. So customers are basically forced to spend 50 for any small purchase when just wanting to try out product. That’s just wrong and bad marketing for consumers. Plus their products are exclusive to them so we have no choice but to buy from them directly. Will not purchase again. I didn’t need two mascaras,
28 januari 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Zeida! Thank you so much for this feedback. We're sorry to hear that the 10% off $50+ welcome code is not a satisfying offer. This is definitely something we can revisit or reconsider for other options in the future! Please know that we do offer FULL refunds within 60-days of purchase as well if you did not need two mascaras. In addition, we have promotions and sales each month that may be of better value to you. You can always reach out to us at help@thrivecausemetics.com if you need any help or more info.
Not worth the price!
The price you pay for these products are not worth it. The mascara made me look like I had spider lashes. Shipping times are too long as well. Won’t be purchasing again.
26 januari 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hello Sarah! Thank you for taking the time to share your thoughts on the products that you tried from Thrive Causemetics. We are so sorry to hear that your experience has been less than satisfactory! We wanted to let you know that we always accept returns within 60 days of purchase, and we would love to assist you with that. Please send us an email help@thrivecausemetics.com, and one of our incredible representatives would be happy to assist you with your return. We hope to hear from you soon!
My blood is boiling
My blood is boiling! I had to send back an order and was in touch with "Zoe" from Thrive. She told me to "email her when the order is received and she will send me a return label". I did as she asked and got an automated response from "Zoe's" email. I emailed again the next day, still the generic response!!!! THESE PEOPLE ARE CROOKS!!
17 januari 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hello Heidi. We sincerely apologize for your experience, as we totally understand how frustrating it is to not receive a prompt reply. We can see that one of our team leads was able to assist you with your return. Please reach out if there was anything else we could help you with!
Credit card thief at Thrive!!!
Someone from this company in Bellevue, WA used my card to order food at Wingstop in Tukwila, WA. I ordered product yesterday and got a notice from my bank today. I am in California and the only place I used my card in Washington was to order from Thrive. I will NEVER order from them again and advise you all to never order from them either unless you want to go through the hassle of canceling a card. I hate thieves.
5 januari 2023
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hey Tanya. Thanks for leaving this review. We are so sorry to hear that you had some unauthorized activity on your credit card. We would like to assure you that this charge did not come from us, and we advise you to dispute the charge. We hope that this issue was able to be resolved! Please reach out to us any time if you have questions.
Cheap products
I really wanted to support this company and their mission, however their products are similar to any cheap drugstore product but three times the price. I emailed customer service regarding the quality and never heard back, they didnt allow me to leave a review on their website regarding my purchase either.
17 december 2022
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi CBG! We're so sorry to hear our products were not up to your standards. We do take your feedback seriously to see how we can continuously improve the quality of our products and your customer satisfaction! You are welcome to email us at any time with your feedback or review at help@thrivecausemetics.com. Please also know that you can always return for a FULL refund within 60-days of your purchase if you are unhappy in any way. Let us know if you have any other feedback, concerns, or questions - we're here to listen!
Would give zero if it would let me
Would give zero if it would let me! Customer shipping and Thrives is just a stupid brand!!!!
I've tried to place orders several times but they've all been cancelled for no apparent reason; if you're not selling your stuff, shut your brand and go to hell.
30 september 2022
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Muhammad! We apologize that your orders have not been able to be processed. There could be a number of factors for this reason. Our system picks up on a number of different patterns related to order history and can stop orders from processing. We usually contact you via email if there are any issues with your order. If you would like to know more, please feel free to reach out to us at help@thrivecausemetics.com and we're happy to go over your order details with you!
the products are not well made and company is bogus!
the products are not well made, they are overpriced and the customer service department lacks customer service. both emails and telephone calls are not returned. Do not waste your money on these products
29 september 2022
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Kerri. Thank you for this feedback. We are so sorry to hear that this was your experience. We always do our best to reply to each and every phone call and email, but it looks like we missed the mark this time. We hope you were able to return your items for a refund!
Great eye shadow but website stinks
There cosmetics are the absolute best but after purchasing them once on Thrive, I can no longer do that because their website makes it impossible. I've notified them about the problem but to no avail. I have to get them on eBay now. Very frustrating. There eye shadows are the best I've ever used so please Thrive, get your act together and fix your website.
7 september 2022
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Sandra. Thank you so much for this helpful feedback. We totally understand how frustrating it may be to not be able to shop on our website. For your safety, we do advice against shopping for our products on eBay, as we cannot guarantee that they're authentic Thrive Causemetics products. We also apologize that you never heard back from your email to us! We hope you'll send us another email sharing some of the issues you've experienced so we can pass it along to our Quality Assurance team. Thanks again for the feedback!
Nice alternative—not my everyday makeup
I spent about $150 for Primer, Concealer, Blendable Blur Cream, and a Triple Threat color stick. At first I was thrilled—like over the moon happy that everything I need was in 4 small compact cases. Well it’s a good thing they are small and portable because you gotta take them with you to refresh!
I hate having to put on makeup in the morning so 2 or 3 times, no thanks. I don’t use it much anymore but I do travel with this make up.
23 september 2022
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Thank you for this feedback, Lisa! We are sorry to hear that you didn't experience longevity with your Thrive Causemetics products. We understand how frustrating that can be! In the future, we always accept returns and exchanges within 60 days of purchase, and we have beauty advisors available to provide their guidance on our products.
I really wanted to give these products…
I really wanted to give these products a better rating. I purchased the shadow sticks, eyeliner and mascara and took them on vacation. They were very convenient as they don't take up a lot of room. The product colour is great, shadows are easy to apply and blend, the eyeliner is great and the mascara goes on very well. Eyeliner and mascara were my fav.
I would have continued to by these products however, the shadow stick I purchased came broken off (this was replaced immediately) and I thought this was just a one off but the eyeliner and shadow sticks just continued to break off. The eyeliner is almost impossible to sharpen as well. Sadly, most of the shadow and liner were unable to be used. I would continue to buy the mascara but shipping makes it quite expensive. Fingers crossed that these issues get resolved.
23 augustus 2022
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Thanks for this feedback, Jacqueline! We are so sorry to hear about your experience with the Infinity Waterproof Eyeshadow Stick and the Infinity Waterproof Eyeliner. That definitely sounds like a frustrating experience. Please reach out to us if this was not resolved! We will definitely provide a solution.
Used to loved but has formula changed?
I have always loved the mascara until now. Has the formula changed?? It used to come off so easily at the end of the day and now it’s a nightmare to get off and irritates my eyes so badly that they swell up every time I use it.
13 juni 2022
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Chris! We are so sorry to hear that your recent experience with the Liquid Lash Extensions Mascara was not like your previous experiences. We totally understand how frustrating that would be! We hope that you were able to reach out to our customer service department for a solution. If not, please reach out to us! Tell them Zoe sent you, and we will provide a solution.
This company never rewards return…
This company never rewards return customers, their products are extremely costly and they never offer any significant discounts. They are greedy and have no interest in rewarding their customers!!!
7 mei 2022
Review zonder uitnodiging
Antwoord van Thrive Causemetics
We are sorry you feel this way, Debbie! We do have a rewards program where you can accumulate points towards money off of your future purchases. We have started offering more percentage off discounts as well. We appreciate this feedback, and hope to continue improving the discounts that we offer.
I have only given 1 star as no stars…
I have only given 1 star as no stars were an option. I ordered a mascara on 31st March accepting it would take 6-11 days to be delivered. I emailed company when I didn’t receive my order in this time only to be told there was a delay of up to 1week. Today I was told it would be delivered. It was but to the completely wrong address and nowhere near where I live!!! Avoid this company
20 april 2022
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Anne, thank you for this feedback. We are so sorry about the delay you've experienced in receiving your order. We hope that our customer service department was alerted that you never received this order and that a solution was provided. Please reach out if this was not the case!
Still waiting and waiting and waiting…
Still waiting and waiting and waiting for my order to arrive.
13 april 2022
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Christine, thanks for leaving this review. We are so sorry about the delay you've experienced in receiving your order. We hope you were able to reach out to our customer service department for a solution to this situation!
Has the formula changed ?
Has the formula changed ? I spent $75 on one for me and my daughter as we LOVED it last time we purchased it a couple of years ago. This time there os a huge difference. There is not one single fiber in the tubes. You can barely tel we have on mascara. We are very disappointed!
10 april 2022
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi there! Thank you for this review. Since we launched out Liquid Lash Extensions Mascara, we have not changed the formula. We would like to clarify that our Liquid Lash Extensions Mascara is not a fiber mascara, but a tubing mascara that wraps each lash in a tube that extends the lash. We are always here to help if you aren't 100% satisfied with your products.
Scratched Cornea
I would love to attach the picture I just took of my scratched cornea! Those particles that come off in big pieces when you wash you face can EASILY get in your eye! This is the SECOND time I had this happen. I want my money back.
23 februari 2022
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi Jina. We are so very sorry that this was your experience. What you've described sounds very uncomfortable, and we sincerely apologize. We hope that you were able to reach out to our customer service department for a solution! We are always here to help in situations like this.
Wanted to love the mascara
Ugh the mascara. Goes on beautifully, but it's all downhill after that. Irritates the eyes, and as the day wears on, it starts disintegrating and leaves a mess under your eyes. And then there's removal time. It comes out in chunks and makes a mess. Also looks like lashes are coming out with it. Disappointing. Went back to my old hypoallergenic standby with three days.
18 februari 2022
Review zonder uitnodiging
Antwoord van Thrive Causemetics
Hi there. We are SO sorry to hear that this was your experience with the Liquid Lash Extensions Mascara. We totally understand how frustrating that would be and we never hope that our customers experience this. We hope you were able to reach out to our customer service department for a solution to this situation!
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