Thunderpick online casino is great site, especially for crypto and esports. The interface is clean, the games run smooth, and the withdrawals are consistently fast. I also like the rank system for the... Toon meer
Bedrijf heeft geantwoord
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I have been a depositing customer for a couple years. I always have a pleasant experience at Thunderpick, whether winning or loosing. It is one of my favorites. Deposits go smoothly, as do w... Toon meer
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Worst site ever, after losing my half of my balance i decided to withdraw my funds but they froze my balance even after submitting all proper and needed documents which any site would accept they did... Toon meer
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My experience with thunderpick.io has been extremely negative. First, my account was limited so that I could only place bets of up to 1 euro per match. That was already concerning, but the bigg... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
Contactgegevens
Canada
- thunderpick.io
3,3
Gemiddeld
374 reviews
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van thunderpick.io
Thank you for the positive feedback! We're glad to hear you appreciated our prompt and friendly responses. Our team is always here to help.
Took care of it quickly and was very…
Took care of it quickly and was very nice :)
2 juli 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. Our team strives to provide quick and friendly service to all our customers. We look forward to assisting you again in the future!
Great support always response fast
Great support always response fast
and all the time i needed any bonus they did something possible
30 juni 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for your kind words! We're thrilled to hear that our support team has been responsive and helpful in providing bonuses when needed. We’re committed to ensuring your experience is always positive. If you need anything else, don’t hesitate to reach out!
Scam site
Worst site ever. I made an account and made 250$ deposit and the site blocked my account saying its multiple account. I did ask many times can you tell me which is the "alt account" but they never gave any answer and hold my money as collateral and not even letting me withdraw my initial money
28 juni 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
UPDATE:
Thank you for your patience as we reviewed your case. On June 17, 2024, your account was flagged as a duplicate, leading to the revocation of your withdrawal rights. Following your inquiry on June 25 about using a referral code, our agent advised you to close the current account and create a new one, which you did.
However, on June 27, we requested KYC documentation due to a suspected connection with an older account from the same IP address. After reviewing your documents, it was concluded that you owned multiple accounts. As a result, we allowed you to choose one account to keep while permanently disabling the others. Since you didn't specify which account to keep, we closed the new accounts and allowed the withdrawal of your deposited funds (€228.14).
We understand this process can be frustrating and appreciate your cooperation. You can use your older account if you wish to continue using our services. If you have any further questions or need assistance with your old account, please reach out.
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We're truly sorry to hear about your experience. Please send us a direct message with your account details so that we can investigate this issue further. Your satisfaction is important to us, and we're committed to resolving this matter as quickly as possible.
excelente paga certinho
27 juni 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for the great feedback! We're glad to hear we're meeting your expectations.
Super kind staff and good live support
Super kind staff. Hard to find a live support that isn't an AI these days. It's nice and much easier talking to real people. It makes a massive difference.
23 juni 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
Hi there! Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that our team's efforts to provide live, person-to-person support have made such a positive impact on your experience. We firmly believe in the value of human interaction and are glad it resonates with you.
Your feedback encourages us to continue prioritizing real connections and personalized support. It's our pleasure to assist you and make your experience as smooth and enjoyable as possible. Thank you for recognizing the hard work of our staff, and please don't hesitate to reach out if there's anything more we can do for you!
Banning for no reason and no response for verification documents
i just create my account and deposited money and they banned me ( i played 0 mathes and did nothing). they are asking for documents, i also provided. but now its been 1 week and no response from them.
new update:
thanks to thunderpick, they unlocked my account and i am able to withdraw money. it's a very trusted website for me now.
21 juni 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
UPDATE:
Hi there, thank you for your patience throughout the verification process and for providing all the requested documentation promptly. We understand that the duration of the KYC process was longer than expected and we appreciate your follow-ups and feedback on this matter. Please know that the timeframes can vary depending on the specifics of each case, which we aim to handle with the utmost care for security and compliance. We're glad to have your account active again and as a token of our appreciation for your understanding, we would like to offer you a small bonus. Please reach out to us directly to discuss this further. Thank you for choosing us and we hope to continue providing you with great service!
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Thank you for bringing this to our attention. We apologize for the inconvenience and frustration you’ve experienced. Account verification is an important process to ensure the security and integrity of our platform.
We understand that waiting for a response can be frustrating. Please reach out to our customer support team directly through our official website's live chat for an update on your account status. We are committed to resolving this issue promptly and ensuring you can enjoy your gaming experience with us. Thank you for your patience and understanding.
The most rigged casino ever
The most rigged casino ever. Don't play here. The blackjack is the worst by far. I Lost 2 100$ in the days. I was never up and lost 3 hands before winning one.
19 juni 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
UPDATE:
Hello, we're sorry to hear about your dissatisfaction with your recent experience at our casino. We always aim to provide a fair gaming environment and take claims of discrepancies very seriously. Our team responded promptly with a compensation offer after reviewing your account activity, though we understand it wasn’t what you were hoping for. We would be more than willing to discuss a revised offer if you reconsider your decision to leave our platform. We value every player and are committed to ensuring a positive experience. Please reach out to us if you would like to discuss this further or have any additional feedback. Thank you for your understanding.
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Thank you for sharing your feedback. We understand your frustration and disappointment with your recent experience. Our games, including blackjack, use certified random number generators (RNG) to ensure fairness and randomness in outcomes.
If you have concerns about the fairness of the games, we encourage you to reach out to our customer support team. They can review your gameplay and provide detailed information. We are committed to maintaining a fair and enjoyable gaming environment for all our players. Thank you for bringing this to our attention.
the support team gets to your issue and fixes them asap
the support team gets to your issue and fix them as fast as possible
11 juni 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you for your feedback! We're thrilled to hear that our support team was able to resolve your issue quickly. Your satisfaction is our top priority, and we appreciate your recognition. If you need any further assistance, don't hesitate to reach out!
reba was very understanding and gave…
reba was very understanding and gave good insight into my issue
29 mei 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that our team was able to provide you with the understanding and insight you needed. We strive to offer the best support possible, and it's wonderful to know that we made a positive impact on your experience.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're always here to help!
Great job great service felt like I was…
Great job great service felt like I was actually talking to soneone
28 mei 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and felt well taken care of. Providing personalized and attentive service is our top priority, and it's wonderful to know we made a good impression. If you have any more feedback or need assistance in the future, please don't hesitate to reach out.
Thunderpick is one of the best…
Thunderpick is one of the best itw right now.
The blue and black interface is a blessing to my eyes :)
also the casino is so good + there's a variety in slots games too. i am not into esports but still i appreciate the variety of games it has. sports section has good odds ngl.
Now lets come to deposit and withdraw.
I have deposited many times via USDT and never had any problem. similarly, i have withdrawn two times via USDT and both times i got my money in like 15/20 mins. i love the fast withdraws :)
The only criticism i can think of Thunderpick rn is that they don't have a cash out option in sports betting. if they start providing the cash out option then it would make it the best site in the world!!
Overall, i enjoy playing in here and hope to play for many years to come :)
27 mei 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
Thanks for your feedback! Glad you love the blue and black interface and the variety of games, especially the casino and slots. Even though you're not into esports, it's great to hear you appreciate the options.
Awesome to know you've had smooth transactions with USDT and fast withdrawals within 15/20 minutes.
Noted about the cash out option—having it available for all events would definitely make Thunderpick even better.
Happy to hear you're enjoying your time here and planning to stick around!
Cheers!
The CS was attentive and was able to…
The CS was attentive and was able to calm me down
17 mei 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service. Our team works hard to provide the best service possible, and it's wonderful to know it made a positive impact on your experience. If you need any further assistance, please don't hesitate to reach out. We're always here to help!
great casino
great casino
everything exists slots and live games... etc
live support very helpful and kind
4 mei 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you so much for your positive review! We're thrilled to hear that you enjoyed our casino, from the variety of slots and live games to the helpfulness and kindness of our live support team. Your feedback means a lot to us, and we're dedicated to keeping the good times rolling for you. If you ever need anything, don't hesitate to reach out.
Very great friendly support great…
Very great friendly support great bonuses it's a great casino
6 mei 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service and the bonuses. Your satisfaction is our top priority, and we look forward to serving you again soon. If there's anything else we can do for you, please let us know!
Phenomenal service
Very quick insightful informative and to no hoop jumping/delays
3 mei 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
Hi Michael, thank you so much for your kind words and continued support! We're thrilled to hear that you've had a great experience with us. Your loyalty means the world to us, and we're grateful for your ongoing support. Looking forward to serving you again soon!
Rigged card games
Rigged card games. Nobody gets 20 or 21 20 out of 24 hands of blackjack. Oh but they do. Caribbean poker 28 times in a row I had a a pair or better he beats it or doesn't qualify. 32 hands I had Ace and/or King and lost. A pair or better 72% of the time to my 18%. Then they claim it's all "random". Funny thing is it only happens randomly for the house.
30 april 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
Hi there! We appreciate your feedback and take all concerns seriously. Our Caribbean poker game operates under strict industry standards to ensure fairness and transparency. While outcomes can sometimes feel unexpected, rest assured that our games are rigorously tested and adhere to industry regulations. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!
Also agree with complete scam
Also agree with complete scam. None of these online sites seem fair anymore. They are a money grab and it isn't fair odds. They rig it all against you. Your odds are 1/10,000, if they do so decide to choose you to win. Idk if it's even real people winning these winnings, probably bots or fake accounts. Stay far away from all online sites, you have been warned.
22 maart 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
We're sorry to hear about your experience, Matt. At Thunderpick, we take all feedback seriously. Our goal is always to ensure fairness and transparency in all our products and services. We'd like to address your concerns directly to understand more about what happened. Please reach out to us via live chat or provide more details here and we'll gladly look into it.
Thank you for bringing this to our attention.
Not paying giveaway win
Won 500 euros from giveway, but they dont wanna give that money to me.
edit. already contacted you about this case on your live chat last week. 0 response
17 februari 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
Upon review, it appears that your account had been previously closed in alignment with our responsible gaming policies. As a result, the bonus was not added, following our standard protocol for closed accounts. However, recognizing the unique circumstances, we've made an exception and the €500 prize has been processed and sent to you.
We thank you for your patience and if you could update your review to reflect the resolution we would greatly appreciate.
SCAM CASINO
After i won 1.2k euro they kept me with verification about 1 month and then they stole all my winnings and returned only my deposit.
15 januari 2024
Review zonder uitnodiging
Antwoord van thunderpick.io
Hi nessies,
We've requested your account details to conduct a thorough review of your case. Our goal is to uphold the fairness and integrity of our terms and conditions, safeguarding both the interests of our valued players and our platform. Should there be any discrepancies or misunderstandings regarding a potential breach of these terms, we are committed to clarifying these matters with you directly.
Rest assured, we are actively working on your case and will provide you with a detailed update as soon as possible. In the meantime, should you have any additional questions please don't hesitate to let us know.
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