Tiaroses Reviews 

I wish I had read the other 64% of 1 star reviews before ordering but with it being a verified account on Instagram with multiple followers I wrongly assumed that it would be a reputable company. The worst customer service I have ever experienced, this is the first time I have felt I needed to write a negative review on a business. I made my order two days before the GUARANTEED Christmas cut off they posted on their Instagram which was 25/11 (It also stated that max production time was 3 weeks). It got to 5 weeks and still no sign of my items despite multiple messages and no communication to highlight the reason for the extensive delay. Then I was told half of my order will be sent (which was a lie as I didn't received a dispatch notification until 4 days after they said they were sending). I am still awaiting the other part of my order and not sure if I will even receive this. They have failed to let me know the reason why the other half of my order hasn't been created. It was meant to be a Christmas gift and I am unsure why they would fulfil half an order when it was a matching set and both items were required. Surely orders are mean't to be fulfilled in order of purchase date and I find it hard to believe that they are 6 weeks behind. They are likely fulfilling influencer orders before anyone else!!

I have ordered from Tiaroses several times now and the quality and service has been amazing! The outfits are just adorable. We have had so many compliments each time Ari has wore them. I would highly recommend ordering from here. The costumer service is fantastic, such a lovely and helpful person. Thank you so much for everything.

I ordered two cardigans on the 3rd November. The website advised that the turnaround time was 3 weeks. Since the 10th December, I have been told twice that I will receive a dispatch email by the end of the week and I am still waiting for my items. These are Christmas presents and will clearly not arrive in time for Christmas. I have never had such a bad experience and is hands down the worst company I’ve ever purchased from. Based on other people’s reviews it’s clear this company is a scam. I will be contacting my bank on Monday and will be asking if there is anything I can do to get my money back as they are now not responding to my messages, absolutely zero professionalism. I would 100% avoid this company.

Awful experience. Avoid unless you want to run the risk of being scammed out of money. It truly has been one of the worst shopping experiences. Waited over 7 weeks for my order to arrive. It arrives with an item missing. Contacted the company advised they would send the missing item. It never arrived despite a second communication from them advising they would send it. Essentially had the value of the purchase stolen by this company. The missing item also formed part of a set. This has been going on for months and still my order is unfulfilled. I have given up all hope that the order will be fulfilled or refunded.
Don’t be fooled by the social media posts or their lovely products it really is going to be a matter of luck if you are going to receive what you have paid for.

When i got nervous as the shipping was taking long i emailed them and they were really quick with their replies which made me happy.

Amazing customer service! Gorgeous baby clothes thank you!

Awful service! DO NOT ORDER from this company. I spent a lot of money ording clothes that still have not arrived 3 months later.
I've had no response via email, no response on Instagram either.
I recieved an automated email telling me to track my parcel via Royal mail but I was never given tracking information in the first place.
This website is clearly a scam. They have robbed me of my money.

I would rate this -10, awful awful service. They do not reply to any emails. Waiting nearly 3 months for my order and it has not shown up starting to think it is a scam. Please do not order

I ordered a handknitted cardingan ten weeks ago. The homepage says, the delivery is three weeks for this item.
My order is allegedly shipped since three weeks and I don’t think I will ever receive it. I’m waiting since ten weeks, get no response back to my email. Do yourself a favor and don’t order anything from this store.

Amazing baby clothes!!!! I wouldn’t go anywhere else! Such beautiful quality 💕

Literally the most amazing clothes ever with such great quality! Wonderful customer service will definitely be purchasing again!!

Very poor do not purchase I placed an order 13th October received 1 item out of 5 after numerous emails & messages on tik tok still waiting a refund
Would not recommend this site at all very poor

Ordered 4 weeks ago, constantly ignored and told that they are slow with deliveries but posting constantly on social media that they have been to the post office etc. Avoid at all costs !!!

Terrible company. AVOID at all costs, items never arrived, messaged and emailed them numerous times with no response .

Gutted is an understatement, placed my order on the 28th September 2024, received the pompom set on the 2nd November 2024 well after the delivery time stated on the website. The handmade flower cardigan was not received. I reached out to the company several times and had no response, disputed it on PayPal but the case was closed due to them providing the tracking number for the first half of the order stating it had been delivered. I was sent an email of apology stating they had been in hospital despite following them on TikTok and seeing them post daily. Received shipping confirmation for the cardigan on the 16th November 2024 however I have still not received it 12 days after the confirmation was sent. (28/11/2024) Opened up another PayPal dispute, will be taking this further if I do not receive the item or a refund for the missing cardigan, I’m devastated because the clothes look beautiful. Wish I saw the reviews before I ordered.

Wouldn’t even give 1 star!! Scam of a company waiting a month for my items that never get shipped and they completely ignore your emails!

I’ve been waiting on my order since the 1st of October 24 !!!
emailed umpteen times and I’ve not had a reply … starting to feel it’s a scam company AVOID this company

Placed an order on 2nd November 2024, have tried emailing them at least 20 times, commented on video posts begging for someone to contact me. Nothing! I too will be contacting Consumer Rights. No correspondence or any way to contact them regarding an order I paid for. Avoid this company.

Avoid at all costs, never received my order, customer service is terrible, constantly messaged, e-mailed to see where my order was, eventually received a refund. Such as shame as there knit wear looks adorable 😟

The worst!!! Avoid at all costs. I never received my items and I’ve emailed them so many times, even messaged on instagram and they’ve been ignoring me. They only send their cardigans to influencers. Such a horrible company