TicketWeb US Reviews 

This website is a scam. I was trying to purchase tickets to a show, and when I put my card information TicketWeb declined it. Thinking I had made an error, I tried a couple more times. TicketWeb charged me every single time, even though it declined my card, and gave me no ticket.

Gave me tickets to the wrong night of a show. No recourse. Friday night show was sold out. I bought tickets for staurday...arrive at the venue, my tickets are for the Friday show, which was sold out before I bought mine! Obviously a glitch somewhere, but i miss a show for no good reason...

Was not able to attend an event in Boston MA due to a snow storm where we recieved about a foot of snow. The road conditions were horrible, not to mention we were having freezing rain as well. It was just plain not safe to drive. I called to see if I could get a refund on 4 tickets that I spent about $100 on in total and recieved an email a few days later after the event that they could not complete my request because the people that attended the it said they had no trouble getting there. I will not buy tickets from this website again. It is ridiculous that they don’t give out refunds. $100 is a lot of money. Would not recommend buying tickets off this website.

We purchased NYE lakeview pass for 4 bars entry with 1 free drink from each bar. Upon arriving to the first club, we were denied a free drink that suppose to come with the ticket. So we moved on to the next club, but we got denied entry to get in. The whole set up was a scam. I have spoken to a lot of people and they have all shared the same experiences. Some even have to buy ticket again at the entry to get in.

$12 in service fees for a $20 ticket to a show? Yeah, right.

Do not book/purchase tickets with this is site if you can help it. First off they're an offshoot of ticketmaster which should tell you all you need to know about fees and business practices. for my own personal experience I bought tickets (that cost more online than at the door night of) to a show, the venue kicked all of us and the bands out well before the headliner, offering us no explanation aside from "EVERYONE GET THE F__K OUT" being screamed over and over. Once we were outside the venue said something half hearted about a "fire hazard" and that no one was going to be able to play. I contacted ticketweb, ticketweb said there was no fire hazzard so no refund, I contacted them again saying that even if there wasn't a fire hazzard the show was still cancelled. I then got a generic response saying they needed to stick to their policy of all sales are final and that they cannot be of any assistance. super.

This is absolutely unacceptable. I ordered three tickets and was supposed to receive them via email. It’s been three days and I have yet to receive them. I’ve called twice reporting my unreceived tickets.

Posted this on Facebook.

This is a sequence of Emails sent in regards to ticket's purchased for an up coming event. It's long, but I would like your opinion. If you're going to respond, please keep it as respectful as you can. I will be responding to TicketWeb again: Disclaimer, I reserve the right when responding to TicketWeb to use all or part of your comments. I may not get my $1 back but I'll at least get 15-30 minutes of somebodies time in responses. And just so you all know, I rechecked my order and I had given them the correct address when ordering.

Hello Bradley,
This is TicketWeb trying to reach you regarding order MYXWYJY**. I am sorry your tickets have been sent back to us by USPS for an unspecified reason. We have transferred your tickets to the will call window for pick up prior to show. To redeem the tickets you will need to show a valid photo ID, confirmation, and the credit card used to place the order. I apologize for any inconvenience this may have caused.
Thank you for choosing TicketWeb. Have a great day!

Hi Katrina,
Will I be getting a $1 refund that I paid for ticket delivery?
Thank you, Brad Lehrer

Hello Bradley,
Thank you for contacting us at TicketWeb regarding order MYXWYJY**. I am happy to assist! I apologize as we don't refund the USPS fee. If you have any other questions, feel free to contact us by responding to this message or calling
1-866-777-8932.
Thank you for choosing TicketWeb. Have a great day!

Hi,
Well here we are in the situation where it should be the right thing to do is refund the $1. It's a matter of principle. I paid for a service and I did not get that service. I am thoroughly disappointed in your response. I know it's only a dollar, but it is the principal. What if you did this for a hundred people and not send anything out that's $100 in your pocket, kind of reads scam all over it. If it was just one isolated incident I'm sure you would say, "Here Mr. Lehrer, we will put a dollar in with your will call tickets as a refund". I do know that the Postal Service will make Note on any envelopes returned to sender with the reason why it was returned. Possibly wrong address or lack of sufficient funds. They don't return it for any reason. In either case those two reasons would be you're responsibility. So at this point you have a very dissatisfied customer. And I will no longer use your service. And as we both know social media is a great forum and will be used to educate people about your service. Again you're probably saying “only for a dollar”, but it's the principle.
Thank you, Brad Lehrer

Hi Bradley,
Thank you for contacting us at TicketWeb regarding order MYXWYJY**. I am happy to assist! I apologize about the inconvenience at hand. TicketWeb sends the delivery request to USPS in high hopes that it will be fulfilled. I apologize that your tickets were returned to us, please contact your local post office as they may be able to tell you as to why they were not able to deliver your tickets. The $1.00 delivery fee is what the post office (USPS) charges in regards to delivering event tickets. Again, I apologize that you were not able to have physical tickets. As stated in the first email your tickets are going to be held at the box office and you must bring your photo ID and the credit card used for this purchase.
If you have any other questions, feel free to contact us by responding to this message or calling 1-866-777-8932. Thank you for choosing TicketWeb. Have a great day!

I'm not done yet.

Best to avoid this guys they charge to much offer very little and if anything goes wrong they won’t accept responsibility, I paid for my tickets and yet guess what no tickets were mailed and yet I still get charged for the mailing, never ever again

their website redirected me to tickets to a concert i did not want, and I didn't realize until I had confirmed the purchase and they won't give me a refund for their issue, they didn't have the tickets I wanted in the first place.

Their terrible website makes glitches, and they won’t refund you/your customers for THEIR mistakes. Horrible customer service. Do not use them for your events. Do not buy tickets for events from them.

Crooks. $7 service fee for a $15 show. thats a 50% raise for sending digital data. They abuse their monopol. This wouldn't happen if tickets for the same event were available on multiple platforms.

Just purchased total of 6 ticket to Day out with Thomas ( for april,2018) i wanted the kids to ride Thomas first then Percy since the LOVE Thomas so much and its my son birthday so thought it be so special but when i looked the ticket it was Percy at 9am then Thomas at 10am so i called and explained just to change the timing but they refused, what is the big deal here? I ll never use this service anymore

Poor Customer Service

I live in Detroit, and purchased tickets to a concert in Chicago 30 days in advance. I was unable to safely travel to the venue due to a massive snowstorm. The band I was seeing is coming to Detroit in April, so I thought it was within reason to exchange my purchased tickets to that event. I called TicketWeb's customer service, and was told a case would be created and escalated to their support team. I was told I would hear back via phone or email within 24 hours. I never received a response, and had to eat the cost of the tickets.

I would have appreciated TicketWeb to show me a fair level of customer service for this matter, but unfortunately they don't seem to care. I will no longer use their services.

I ordered a ticket a few weeks ago because they were cheap, and I was a little hesitant and anxious at first because of the reviews I read. My ticket arrived a few days late but they arrived a week before the show. Very satisfied overall.

I’m rating 4 stars for now. As the event isn’t until February . The ticket buying process was easy and smooth. I was able to print the tickets right away no problem. Also received my reciept email right away as well. I was very hesitant after reading all these horrible reviews . So I wanted to make sure I posted about my experience and it was good .

Ticketweb charged me three times for tickets, then the customer service person was extremly rude when I called to have the issue corrected. My money is being held for 3-5 business days now before it's refunded. I will never use ticketweb again. Terrible, rude, total joke of customer service.

just don't send through the tickets! now on a Saturday (as I booked it yesterday) I have to try and phone them to find out where the tickets are - not great service

Ordered tickets a few month ago.E-mail specified to wait up to 3 days before the event for tickets to arrive.They arrived 6 days before the event so I'm very happy.Ticket prices were quite reasonable too xx

Was online at 10am, exact time tickets went on sale for the xx, and they were immediately unavailable. I then purchased a ticket from Craigslist that turned out to be fraudulent (lesson learned) and I called Ticketweb to report the person and they didn't care and said they couldn't do anything about it such as flag his account as a ticket scammer. They don't let true fans buy tickets and don't care when scammers resale their tickets. They have no built in fraud protection for tickets allowing scammers to print off e-tickets as much as they want and sell them to actual fans. Will never ever use ticketweb. Will find another resale site that cares about true fans since fans can never actually buy tickets from the source anymore.