TicketWeb US Reviews 

I have tickets for Nov 26 I can’t use so I’ve emailed them several times asking where my tix are so I can transfer them to someone who can use them. All I get is sorry but there’s a hold on pdf tickets but you SHOULD recieve them soon. The concert is in 6 days ……

bought $203.68 worth of tickets from TW. venue said tickets are fraudulent, were already scanned under my name, which of course is impossible. TW didnt care. phone # doesnt work. i emailed- they finally called, and said they dont have a phone # (?). then they said its final, nothing they can do to fix their own fraud.

then they said theyd escalate to a supervisor- they did. he said sorry sales are final. i said that can't be- obviously. he said ok ill escalate it to a manager, and he's not a manager- they're different roles.

then TW responds via email stating that it's final, without escalating to a manager.
so, not only is there no service, no rectification, no refund, no explanation, no resolution, it's COMPLETE FRAUD. avoid at all costs.

Make sure you know that your husband who is a firefighter doesn’t get mandated and you didn’t know, because you’re suppose to know the future and you reach out. You contact them 4 hours past the purchase and still can’t get a refund. Make sure you have your senses on so you what is planned before you know it is even a thing. God forbid my husband, who works for our community, gets forced to work. It is already disappointing he works on our anniversary and then to top it off nothing done for a refund… 4 hours later.

terrible customer service.

If they cancel the event it will take months to get a refund without notification about the refund and if you make a mistake and ask for the cancelation, without explanation, they will deny.

$$$ is what this business is, nothing else....

Customer service is very unresponsive. I inputted a discount code which was suppose to make my 2 tickets $5EA. I am unsure what happened but, my code did not go through so I got charged $30EA. Ended up paying almost 6 times the amount I had originally had planned. So, I of course went to their customer service team and they told me that they brought this issue with Irvine Improv but, they could not guarantee my refund. I was told I would hear back from them but, I didn’t get a email back so, I emailed asking what I needed to do because I thought customer service forgot. Still nothing before the event so, I went to the event and emailed customer service again and said if I could at least get some sort of compensation. Still no response…. I would have been fine with accepting that I would have gotten nothing but the fact I was ignored and customer service does not get to their emails in a timely matter is frustrating. I wouldn’t recommend using this service. If you run into technical issues you can forget that it will be solved in a timely manner.

Their website failed to process the credit card, after 20 min over the phone they gave me no other option. There are no locations to purchase the ticket in person. DO NOT RECOMMEND and this is also a case of exclusion not only terrible customer service

We mistakenly bought tickets for the wrong date. We immediately tried to change them, and were told they were not exchangeable or refundable. Then we realized that we could have bought our tickets on the REAL website for San Jose Improv for HALF the price. The show ended up getting rescheduled because the artist was sick. They issued the ticket for the new date, but the new date was still not good for us. And they still would not refund us our tickets. Our credit card (Chase) agreed to re-imburse us. This company practices highway robbery. I'm glad that the Justice Department is suing Live Nation/Ticketmaster (owners of TicketWeb) for monopolistic practices.

My mother purchased me four tickets to see Steven Ho this Friday, July 19 for my birthday. My friends and I took my 18-year-old sister, and apparently, this show was for 21 and over; the problem was that there was no disclaimer stating this information on the actual paper tickets; if there had been a disclaimer on the tickets, I would not have invited her to the venue. At the door, they asked for ID, and when they realized that one of us was underage, they told us we couldn't enter due to the age limit. They directed us to the window and had the attendant assist us with a refund. The attendant did her thing on the computer and said that it would post in a few days, They did not give us an option to stay and send away. I came home and emailed TicketWed to ensure the request was in place. They are now denying refunds, stating that all their disclaimer was placed on the website, even though nothing is on the paper tickets. I find this very upsetting because I lost $400 due to the misinformation on their tickets and what I was told at the venue. I could have sold my tickets to those outside who wanted to purchase tickets. This company is shady and does not care about customer satisfaction. My family and friends are warned about purchasing from this website. So please beware of them. They will take your money and run with it. They can make exceptions and make their customers happy, but in this case, they are choosing to play dumb!

I booked some tickets recently and then realized I needed to make some changes. I got a response in less than 24 hours to repurchase and send the new confirmation number for a full refund of the original cost. It was, again, a rapid response with my refund. Perhaps the negative reviews are from a long time ago and they've improved. All I know is my experience was 5 star+ from start to finish.

Purchases tickets in FEB for a concert in JUNE.

1. Tickets were never sent to me, although a receipt was sent and two notices about the event were sent.

2. I logged into TicketWeb and it said I had no history of purchasing tickets.

3. There is no protocol available that I could find to get a hold of a human to get my tickets. Phones aren't managed after 3:00, emails go unanswered with a notice that there are high volumes of emails (of course - no one can find their tickets).

4. After numerous emails, I was sent my tickets 50 minutes before the concert started, which is nerve racking and ridiculous. Tickets should be sent a MINIMUM of 48 hours prior to the event.

I would not do business with this company again, or if I was required to to get the tickets I want, I would set an alarm on my phone to start bugging them 2 weeks prior to the concert to get your actual tickets so you have time to deal with unanswered emails, phones that go unanswered, etc.

I have tried to change the date on two tickets I purchased via email with no response. Very frustrating. Where is a phone number I could call?

1. TicketWeb's Credit Card processing is broken (as of 6/8/2024) and TicketMaster refuses to offer any support, TicketWeb merely offers an email address which has not responded to my emails.

2. TicketWeb (TicketMaster) sold my information without my consent, even AFTER I filled out their "Do not sell or share my info" form

This website is a SCAM! DO NOT DO BUSINESS WITH THEM!

I have emailed and emailed regarding getting my tickets for a show on 5/18.. They have not responded
what kind of company does't let you call them ?. A scam company, thats who !!!!!

There was an event I was expecting to attend on April 26th and unfortunately, for me, my cousin was assaulted days before the event and I reached out in hopes of cancelling my tickets and receiving a refund to go out of town to tend to my family member. I had bought many tickets before in the past and enjoyed using TicketWeb but they have shown that they clearly don't care about their customers and they will not get back to you about your concerns; even in an emergency. Be aware.

I purchased tickets for an event that turned out to be fraudulent, because the name of the event and poster were stolen from an unaffiliated company. Ticketweb's "no refund" policy also protects scammers.

Card declined multiple times for no reason. Support is useless and acted like I was bothering them for asking them to do their job and help answer my questions.

As much as I loathe all of these rip-off ticket sites, I’d rather waste $20 for “fees” than deal with breathtaking incompetence and a sketchy user experience.

Venues, please ditch this worthless service.

Bought a ticket to a show, the show was “postponed”. That was 2 months ago, so I emailed their support center and was informed that I cannot receive a refund since the show is still “postponed”.

Save yourself a headache and try to purchase at the venue box office if you can. Help is non-existent, when you attempt to email, it causes a security warning because ticketweb's certificates have not been updated. Their website absolutely sucks and doesn't appear to have any regular maintenance.

Horrible system with horrible customer service.

I tried getting tickets for a show and the venue only accepts this website for reservations.

My card was declined by their website. Initially, I thought maybe I made a mistake or had insufficient funds. I reviewed my account and apparently, it was only their website that declined my purchase, I was actually charged on my account. I tried several other times with the same card and other cards including a debit card.

Again and again the same message declined. On my back account I was charged then reimbursed.

No phone number for assistance, only way to reach out to them is by email. I received a very inaccurate response stating that my account country was different from my billing information.

Misleading and a rip off.
The website for the band states that the Meet and Greet Package includes a GA ticket to the event. If you look at other websites the $100 fee includes the ticket and the full package. TicketWeb wants to make you purchase a GA ticket to be able to add the M&G package. They told me the reason it's advertised as the M&G ticket includes the GA ticket is due to you having to purchase the GA ticket before you're allowed to get the package. No other website is doing this to their customers, only TicketWeb. Deceitful marketing.