Great range of tiles with comparatively chaeper prices than other big retailers. Vanities, taps and flooring upstairs with a good range. Friendly and helpful staff who applied a 50% discount on a tile... Toon meer
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Lees wat reviewers zeggen
Amazing service. My email enquiries were responded to promptly and efficiently. Absolutely love the products we chose. They are all high quality and reasonably priced.
Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... Toon meer
Bedrijf heeft geantwoord
Good customer service. They were proactive to offer us the delivery when they have not received the products from the suppliers on the day we came to pick up. The delivery service was good. Thank you... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Contactgegevens
4-10 Fisher St, 2128, Silverwater, Australië
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4,7
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A pleasurable experience
Services and advice is excellent. Collection of tiles is simple compared with other companies. Staff are very helpful.
23 mei 2026
Antwoord van Tilemall Pty Ltd
Thank you for your wonderful feedback!
We're delighted to hear that you had a pleasurable experience with us. It's great to know that you found our service and advice excellent, and that the tile collection process was simple and convenient. We're especially pleased that our team was able to provide helpful assistance throughout your experience.
Thank you for choosing Tilemall. We truly appreciate your support and look forward to helping with your future projects.
Great service and helpful staff
Great service and helpful staff. Good selection of tiles and bathroom fixtures to choose from.
18 maart 2026
Antwoord van Tilemall Pty Ltd
Thank you for your kind review! We’re so pleased to hear you had a great experience with our team and found a good selection of tiles and bathroom fixtures.
We really appreciate your support and hope to see you again soon.
Kind regards,
Tilemall Nikki
Antwoord van Tilemall Pty Ltd
Thank you for your wonderful review! We’re glad to hear you found our service fast, friendly, and efficient.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Tilemall Nikki
nice service
9 april 2026
Antwoord van Tilemall Pty Ltd
Thank you for your wonderful review! We’re glad to hear you found our nice service fast, friendly, and efficient.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Tilemall Nikki
Charged $75 for an exchange of product…
Charged $75 for an exchange of product not a refund an exchange !!
1 mei 2026
Antwoord van Tilemall Pty Ltd
Dear customer,
We sincerely apologise for your experience.
Our return policy does include the terms and conditions regarding exchanges and returns. At the time, your wife attended the showroom to return the products and purchase the new items, and unfortunately the return process had already been completed in our system, so we were unable to change the procedure afterwards.
We do apologise again for the inconvenience caused.
Kind regards,
Brook
Service fantastic!
So efficient with delivery. Colour exact to web image. Website easy to use.
1 mei 2026
Antwoord van Tilemall Pty Ltd
Thank you so much for your lovely review! We’re delighted to hear that you were happy with our efficient delivery, easy-to-use website, and that the colour matched the web images perfectly.
We really appreciate your support and hope to assist you again soon.
Kind regards,
Tilemall Nikki
Efficient supply of samples, great range across all price ranges
Quick reply to emails, service was friendly and efficient.
29 april 2026
Antwoord van Tilemall Pty Ltd
Thank you for your wonderful review! We’re so pleased to hear that you were happy with our sample service, product range, and customer support.
Providing quick, friendly, and efficient service is very important to us, so we truly appreciate your feedback and support.
Kind regards,
Tilemall Nikki
The staff are very nice
The staff are very nice, whole shipping process are very smooth too. highly recommend.
24 april 2026
Antwoord van Tilemall Pty Ltd
Thank you so much for your kind review! We’re delighted to hear that you found our team helpful and that the shipping process went smoothly for you.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Tilemall Nikki
Great service
28 april 2026
Antwoord van Tilemall Pty Ltd
Thank you for your kind review! We’re so pleased to hear you had a great experience with our team.
We really appreciate your support and hope to see you again soon.
Kind regards,
Tilemall Nikki
Antwoord van Tilemall Pty Ltd
Hi,
Thank you so much for your feedback! We’re very happy to hear the tiles arrived quickly and in perfect condition.
We really appreciate your support and hope you love the tiles in your project!
Kind regards,
Nikki
Tilemall
Fast delivery and excellent communication
Delivery was very fast. One of the parts was missing but TileMall quickly arranged the supply and pickup in less than 24 hours, giving me regular updates even outside of work hours. Really happy with their service.
9 april 2026
Antwoord van Tilemall Pty Ltd
Hi Lily,
Thank you for your thoughtful feedback!
We’re glad to hear your delivery was fast and that our team was able to quickly resolve the missing item for you. We always aim to keep things moving smoothly and provide clear updates throughout the process, so it’s great to know this made a difference for you.
We really appreciate your support and hope to assist you again in the future!
Kind regards
Nikki
Elegant tile
Easy to purchase and looks great! Very helpful in assisting us decide on the right tile.
28 maart 2026
Antwoord van Tilemall Pty Ltd
Hi Zena,
Thank you for your lovely feedback!
We’re so glad to hear you found the purchasing process easy and that you’re happy with how everything looks. It’s great to know our team could help you choose the right tile for your project.
We really appreciate your support and hope to assist you again in the future!
Kind regards
Nikki
Great good old fashioned service!
Looking to purchase 1 silicone tube of a particular colour. Website was easy to navigate. Wrong address given. Contacted Tilemall Pty Ltd and they were prompt, courteous and gave a great service.
1 mei 2026
Antwoord van Tilemall Pty Ltd
Hi Ellenk,
Thank you for your kind feedback!
We’re glad to hear you found our website easy to navigate and that our team was able to promptly assist with the address issue. We really appreciate your support and are happy we could help make the process smooth for you.
If you need anything else in the future, feel free to reach out anytime!
Best
Nikki
Website is always easy to use
Website is always easy to use, and you always have good stock levels. Delivery is always fast and on time.
16 april 2026
Antwoord van Tilemall Pty Ltd
Hi Phill,
Thank you for your wonderful feedback!
We’re really pleased to hear you find our website easy to use and that you’re happy with our stock availability and fast, on-time delivery. We truly appreciate your continued support and look forward to assisting you again in the future!
Kind regards
Nikki
Great product at reasonable price with…
Great product at reasonable price with fast service.
28 maart 2026
Antwoord van Tilemall Pty Ltd
Hi Lisa,
Thank you for your kind feedback!
We’re glad to hear you’re happy with the product, pricing, and fast service. We really appreciate your support and look forward to helping you again in the future!
Kind regards
Nikki
Great customer service
1 mei 2026
Antwoord van Tilemall Pty Ltd
Thank you for your kind words!
We’re really glad to hear you had a great experience with our customer service. Your feedback means a lot to our team.
We look forward to assisting you again in the future!
Warm regards,
Nikki
Antwoord van Tilemall Pty Ltd
Thank you for your kind feedback! We're glad to hear that you found our suggestions helpful and suitable. We’ll continue striving to provide attentive and professional service. We look forward to serving you again!
Best regards,
Nikki
Janie always provides excellent…
Janie always provides excellent customer service to me, thanks for her assistance.
1 mei 2026
Antwoord van Tilemall Pty Ltd
Hi Barbara,
Thank you so much for your lovely feedback!
We’re delighted to hear that Janie has been able to provide you with excellent customer service and support. We’ll be sure to pass your kind words on to her.
We really appreciate your continued support and look forward to assisting you again in the future!
Best regards
Nikki
Easy company to order through and good…
Easy company to order through and good quality tiles
25 maart 2026
Antwoord van Tilemall Pty Ltd
Hi Holly ,
Thank you for your kind feedback!
We’re glad to hear you found the ordering process easy and that you’re happy with the tile quality. We really appreciate your support and hope to help you again on your next project!
Kind regards
Nikki
Antwoord van Tilemall Pty Ltd
Hi Fiona,
Thank you for your feedback!
We’re glad to hear you were happy with the product presentation and quick delivery. We really appreciate your support and hope to assist you again in the future!
Kind regards
Nikki
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