Great range of tiles with comparatively chaeper prices than other big retailers. Vanities, taps and flooring upstairs with a good range. Friendly and helpful staff who applied a 50% discount on a tile... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The whole process from visiting the showroom, getting a sample, ordering online and taking delivery was seamless. The staff are great and we’re delighted with the product and quality.
Amazing service. My email enquiries were responded to promptly and efficiently. Absolutely love the products we chose. They are all high quality and reasonably priced.
Alisson looked after us during our selections, and we felt well supported in making decisions. They had metal swatches matching the finishes we’re using in our bathrooms, along with timber samples for... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Australia online tile store🥇 Fast delivery national wide 🚚 5 samples for $15, 100% refunded with next purchase!!! / Tile / Design / Life /
Contactgegevens
4-10 Fisher St, 2128, Silverwater, Australië
- (02) 7804 4588
- sales@tilemall.com.au
- tilemall.com.au
4,7
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very customer friendly
Good selection, knowledgeable staff. I changed my mind on one order and had no issues returning and replacing it with something else.
13 februari 2026
Antwoord van Tilemall Pty Ltd
Hi Vas,
Thank you for your great feedback! We're glad you enjoyed our selection and found our team helpful. We’re also pleased the exchange process was smooth for you. We appreciate your support and look forward to assisting you again.
Kind regards
Brook
Antwoord van Tilemall Pty Ltd
Hi Lina,
Thank you for your feedback! We're glad to hear the sample ordering process was easy and that you're happy with the quality. We appreciate your support!
Best
Brook
Antwoord van Tilemall Pty Ltd
Hi Justin,
Thank you for your kind words! We’re glad you found us easy to deal with and that you’re happy with the quality and pricing of our tiles. We truly appreciate your support and look forward to serving you again.
Kind regards
Brook
Janie was marvellous to deal with
26 februari 2026
Antwoord van Tilemall Pty Ltd
Hi Frank,
Thank you so much for your review. Hope to see you on your next project.
Paul
Easy website. Professional sales team.
I ordered a box of tiles, and of course my better half changed their mind about 5 minutes after I hit the submit button. I emailed Tilemall and they took the change of colour in stride, emailing they had altered the order within the hour. We had the box of tiles later that week.
10 februari 2026
Antwoord van Tilemall Pty Ltd
Hi Aaron,
Thank you for your review. We truly appreciate your support and hope to see you again on your next project.
Kind regards,
Paul
"I had a great experience here
"I had a great experience here. The service was fantastic from start to finish. The tile quality is top-notch, and I was impressed by the wide variety of colors and styles available. A special shout-out to the sales team—they were incredibly patient, answered all my questions, and helped me find exactly what I was looking for without any pressure. I will definitely be coming back for further.
6 februari 2026
Antwoord van Tilemall Pty Ltd
Hi Zheng,
Thank you for your review. We really appreciate your support and hope to see you again on your next project.
Kind regards,
Paul
Antwoord van Tilemall Pty Ltd
Hi Veronica,
Thank you for leaving us a review. We truly appreciate your support and hope to see you again for your next project.
Kind regards,
Paul
Quick turnaround.
3 februari 2026
Antwoord van Tilemall Pty Ltd
Hi John,
Thank you so much for leaving us your feedback. Hope to see you on your next project.
Paul
Very friendly staff and informative
Very friendly staff and informative, showed us exactly what we were looking for. Thankyou
14 februari 2026
Antwoord van Tilemall Pty Ltd
Hi Robert,
Thank you for the 5-star review — we really appreciate your time and support. We look forward to assisting you on your next project.
Regards,
Paul
Cost effective quality products
Cost effective quality products. We absolutely love our tiles. The process was super easy. Delivery was timely. And tracking our items was accurate and reassuring.
6 januari 2026
Antwoord van Tilemall Pty Ltd
Hi Kylie,
Thank you so much for leaving us a review — we really appreciate it. We look forward to assisting you with your actual order soon.
Regards,
Paul
Antwoord van Tilemall Pty Ltd
Hi Brett,
Thank you for your feedback!
We’re glad to hear the ordering process was smooth and that your delivery arrived as promised. We really appreciate your support and look forward to helping you again.
Best regards
Brook
Quick Processing
4 februari 2026
Antwoord van Tilemall Pty Ltd
Hi William,
Thank you for your feedback! We’re glad you were happy with our quick processing 😊
Kind regards
Brook
Tilemall was great to deal with
Tilemall was great to deal with. My quote was easy to understand, placing order was quick and easy. Order arrived early and was efficiently loaded up by the team for my builder.
My floor looks great , thankyou Paul & Tilemall for all your help.
29 januari 2026
Antwoord van Tilemall Pty Ltd
Hi Damien,
Thank you so much for your kind feedback, Damien!
We’re glad to hear everything went smoothly and that you’re happy with the final result.
We’ll be sure to pass your thanks on to Paul and the team. Enjoy your new floor, and we look forward to assisting you again in the future!
Best
Brook
A $200 shipping fee from Sydney to…
A $200 shipping fee from Sydney to Newcastle was an exceptionally high price to pay and the tiles finally reached Cardiff literally 6 minutes from the delivery address and after 6 dyas I spent an hour on the phone and online trying to speak to someone who could help. I was able to find someone and the tiles were delivered the next day. The process and cost were extremely disappointing.
21 januari 2026
Antwoord van Tilemall Pty Ltd
Hi David,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
Due to the nature of tile products, all deliveries are handled by third-party freight companies and transported on pallets, which can result in higher costs compared to standard courier services. The pricing is generally in line with pallet freight rates, even for Sydney and surrounding areas.
That said, we sincerely apologise for the delivery delay and the inconvenience it caused. This is not the level of service we aim to provide. We will continue to follow up closely with our freight partners to improve communication and delivery efficiency.
Thank you again for your feedback — it’s invaluable in helping us improve our service.
Kind regards
Brook
Antwoord van Tilemall Pty Ltd
Hi Jo,
Thank you for your feedback! We’re glad you enjoyed our range of products 😊
Warm regards
Brook
Antwoord van Tilemall Pty Ltd
Hi，
Thank you for your kind feedback! We’re glad you found the experience easy and efficient. We look forward to assisting you again. 😊
Kind regards
Brook
The easiest way to order grout
The easiest way to order grout, the colour was available as well!
Delivered to our door step .
13 januari 2026
Antwoord van Tilemall Pty Ltd
Hi Helen,
Thank you so much for your feedback!
We’re glad to hear the ordering process was easy and that the colour you needed was available. Happy it arrived right to your doorstep 😊
Kind regards
Brook
Very prompt response
27 januari 2026
Antwoord van Tilemall Pty Ltd
Hi Debbie,
Thank you for your kind words! We’re glad we could help 😊
Best regards
Brook
A few hiccups but still pleased!
I found your website a little frustrating because you still had all of the tiles out of stock in with the tiles that you have in stock so it took longer than expected to select the tiles. It would be much more user friendly if they were separated. In addition it took a little longer for the delivery of the tiles because you obviously had to get them in from another store. Also the delivery was just left in our driveway without any notification and we are always home. But overall we are very pleased with our choice of tile. Thank you
21 januari 2026
Antwoord van Tilemall Pty Ltd
Hi Andrea,
Thank you very much for taking the time to share your detailed feedback.
We understand your frustration regarding the out-of-stock tiles appearing alongside available ones. In some cases, while a particular colour may be sold out, other colours within the same range are still available, which is why they aren’t fully separated. That said, we really appreciate your suggestion and will certainly take it into consideration as we continue to improve the website experience.
Regarding delivery, we apologise for the longer lead time and for the delivery being left without notification. Your feedback has been noted and will be shared with our delivery partners to help improve this going forward.
We’re very pleased to hear that you’re happy with your tile choice overall, and thank you again for your understanding and valuable feedback.
Kind regards
Brook
Prompt
Ordered sample tiles over the Xmas period and there was no hold up in sending, delivery.
6 januari 2026
Antwoord van Tilemall Pty Ltd
Hi Suzi,
Thank you for your feedback!
We’re glad to hear your sample tiles were sent and delivered without any delays over the Christmas period. We really appreciate you taking the time to share your experience.
Best regards
Brook
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.