Marieannette was very business like yet showed a personal interest based on our current situation. She teamed us up with a cleaner with our domestic situation in mind. Only one session so far which bo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’ve been using them for over 2 years. Had a very positive experience. Our usual cleaner is amazing, thorough but quick and very flexible. When you account for both cleaner and agency fees, the total... Toon meer
Bedrijf heeft geantwoord
Julie explained things very clearly. Julie was very friendly and professional at the same time. I have mobility difficulties and it is hard admitting you need help and inviting someone you don’t know... Toon meer
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Used this service in Tooting but wasn’t great. First arranged cleaner left early and I didn’t feel like they did a good job. So requested a different person, but second cleaner cancelled very last-min... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
All Time For You Branches Nationwide and Independently Owned. Time For You provides properly screened and vetted self-employed, part-time casual domestic cleaners to private households. The tasks performed would typically include normal household cleaning duties such as vacuuming, dusting, washing down paintwork, cleaning toilets and bathrooms (and depending on franchise areas) ironing. However it is you the client who gets to determine the tasks performed each week enabling you to get the cleaning that gives you TIME FOR YOU! We clean your home so you don’t have to! We know the value of free time. You deserve to spend quality time, whether it be golfing, shopping, reading a book or simply spending more time with your family. After all, time is finite! Life is too short to spend your free time cleaning!
Contactgegevens
Verenigd Koninkrijk
- info@timeforyou.co.uk
- timeforyou.cleaning
4,4
Uitstekend
864 reviews
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Be careful
Firstly, in my opinion, they treat their cleaners as if they own them and they are a business resource, not human beings. Our cleaner was brilliant, but unfortunately poorly treated by them.
Secondly, be very careful with this company and read the contract carefully.
I am not allowed to disclose what has been said to me by Time for You, including what action they have taken with other clients to enforce contracts, but one may infer how far they are willing to go based on other reviews.
Note: this is a genuine review, I just don't want to provide my details as I've already discussed everything with the local branch, and I don't want any further communication from them. I also don't want any risk of reprisal from head office. I'm happy to prove that I was a customer to Trustpilot, if necessary.
*** Time for You - I do not give permission for you to use any of my personal data to reply to this review. This includes, but it is not limited to; name, location, local branch or any conversations that have occured between myself and Time for You. Any breaches in this will be treated accordingly as a breach of GDPR ***
31 augustus 2025
Antwoord van Time For You .Cleaning
Unfortunately, we are unable to identify the source of this review as the reviewer has refused to provide any information to help us investigate.
We take all feedback seriously and would always welcome the opportunity to resolve concerns directly, however without any details we are unable to look into this matter further.
We remain committed to treating both our clients and cleaners with respect and professionalism, and encourage anyone with a genuine concern to contact us directly so we can address it properly.
Cleaning experience
Hayley arrived dead on time and was eager to do everything I asked her to do. She was presentable and very peasant.
2 augustus 2025
Antwoord van Time For You .Cleaning
Hi Lucille
Thank you so much for your lovely feedback! We’re delighted to hear that Hayley arrived promptly and that you found her eager, presentable, and pleasant.
We’ll be sure to pass on your kind words to her and Charlotte, this business owner at Time For You Hatch End.
It’s great to know she met your expectations, and we look forward to continuing to provide you with a reliable and friendly cleaning service.
Have a great week!
Suzanne
Time For You Customer Services
Didn't show up the FIRST THREE TIMES!
We are extremely disappointed with this service. We made it VERY clear from the beginning that our ONLY requirement was punctuality and consistency. We both work from home so we have to work things around cleaners. Despite this, after a good first clean, the cleaner failed to turn up three times in a row, once due to 'diary confusion', once cancelling at the very last minute, and once simply not showing up at all (no communication). Each time we rearranged in good faith, only to be let down again. This level of unreliability is completely unacceptable, wasted our time, and showed zero respect for the client. We have cancelled our contract and would strongly caution anyone who values reliability to look elsewhere.
To be fair though, the office had good communication and refunded us quickly. We were asked kindly for a 'fourth chance', but come on... they were lucky to get even a second or a third chance. The only thing we wanted was a reliable service, and they fumbled the first visits. :(
12 augustus 2025
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
Hi Jon
Thank you for your patience with my reply to your review.
I have reached out to your local office and the business owner Don Lyon is truly regretful that a catalogue of unfortunate events has led to a really poor experience which is not something which is strives for and an experience which should never have happened.
He has a Cleaning Manager, Szilvia, who deals with the day to day but Don will step in when occasionally something does not go to plan to try and take steps to make things right for his clients.
Sadly, in this case, he was not in the loop until l your patience had understandably run out and he believes he could have resolved the situation had I been given the opportunity earlier.
After being let down three times, it is understandable that you lost confidence and wanted to cancel and we can only say how sorry we are that it came to that point, because I know we had the potential to provide you with the reliable service you asked for.
Don has also asked that I add a personal note from him:
" I never take the loss of a client lightly, even after 12 years in this business, it still hurts. I am grateful that you acknowledged our communication and refunds were handled well, and I truly regret that we did not get the chance to restore your trust and deliver the consistency you deserved."
Thank you again for your honest feedback. I will continue to use experiences like this to strengthen our systems and make sure we give every client the reliability they expect from us.
Please reach out to us directly if need anything from us in future.
Suzanne
Time For You Customer Services
Not good
One cleaner turned up with her daughter, who was about 14,charged me for 2 hours cleaning for one hours work! Another cleaner drove into my front wall,disappointing, she drove off! Another cleaner broke my microwave & shower! Cleaning was very poor,not up to my standards !
2 januari 2025
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
Hi Gillian
I’m truly sorry to hear that you’ve been disappointed with the service you’ve received. I’ve spoken with our local office in Glenrothes, and they’ve let me know that they recently spoke with your husband.
They’re now looking forward to hearing from you directly so they can discuss things with you and work towards resolving the matter.
Suzanne
Time For You Customer Services
Very impressed with Chelsea
Very impressed with Chelsea
Let me know she was running late
and very apologetic and polite when she arrived. Charming young lady
Look forward to seeing her in future
6 augustus 2025
Antwoord van Time For You .Cleaning
Hi Angela
Thank you so much for your kind words about Chelsea. We’re delighted to hear that she kept you updated, and that you found her to be polite, charming, and professional.
We’ll be sure to pass on your feedback to her and our local office in Dover, she’ll be so pleased!
We look forward to her continuing to work with you in the future.
Suzanne
Time For You Customer Services
Introductory interview.
Whilst we have had a cleaner allocated to us we have not yet had the service, however the introductory discussion with Angie was excellent and expect that later this week the cleaning will be to the same high standard.
6 augustus 2025
Antwoord van Time For You .Cleaning
Dear Colin
Thank you so much for your kind words about your introductory meeting with Angie for our office in Rutland.
We’re delighted to hear you found it excellent and we’re confident your cleaner will deliver the same high standard of service.
We look forward to hearing how everything goes after your first clean later this week.
Suzanne
Time For You Customer Services
Brilliant experience
Just an exceptional service. My account managers, Tish and Jack, are incredibly customer orientated and you can see that this profession is their passion. Communication is fantastic and they have high standards in the way that they operate and the service that they provide for me. My actual cleaner, Michelle, has literally improved my life! She offers a quality clean, every time, and goes above and beyond in so many little ways. I don't know what l ever did without her!
6 augustus 2025
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
Hi Lyndon
Thank you for such a glowing review!
We’re thrilled to hear that Tish and Jack have made such a positive impression with their dedication, communication, and high standards for the Walsall local office.
It’s wonderful to know Michelle has had such a big impact too, we’ll be sure to pass on your kind words to her.
We’re so pleased you’re happy with the service and look forward to continuing to support you.
Suzanne
Time For You Customer Services
Prompt answers to email and phone…
Prompt answers to email and phone calls, and a very pleasant visit from Alicia, Who is now finding us a cleaner
4 augustus 2025
Antwoord van Time For You .Cleaning
Hi Jo
Thank you for your kind feedback.
We’re so pleased to hear you’ve been happy with our prompt responses and that your visit from Alicia was a pleasant one.
She’ll be delighted to know her efforts are appreciated, and we look forward to finding you the perfect cleaner.
Suzanne
Time For You Customer Services
First impressions are important.
Have never employed anyone to provide house cleaning services so have no comparison. However, initial meeting was informative and helpful. Contact was made by possible cleaner who will come next week and provided everything works out and we are happy then all systems are go.
4 augustus 2025
Antwoord van Time For You .Cleaning
Dear Mr Welsh
Thank you for sharing your first impressions with us.
We’re delighted to hear that you found the initial meeting informative and helpful, and that the process has been smooth so far.
We hope your first clean next week exceeds your expectations, and we look forward to providing you with a service you’ll be happy with.
I will be sure to pass your positive comments to Claire and the team at Time For You Glasgow North.
Suzanne
Time For You Customer Services
Sarah arrived on time
Sarah arrived on time, and got straight on with the cleaning to hand. She did a lovely job and was very attentive to my needs
4 augustus 2025
Antwoord van Time For You .Cleaning
Hi Sharon
Thank you for your wonderful feedback.
We’re so pleased to hear that Sarah arrived promptly, got straight to work, and provided such attentive and thorough cleaning.
We’ll be sure to pass on your kind words to her and Elin at the Haverfordwest local office and they'll be delighted to know Sarah's efforts were appreciated.
Suzanne
Time For You Customer Services
Speedy response
Speedy response, great customer service with everything explained very clearly
6 augustus 2025
Antwoord van Time For You .Cleaning
Hi Jeffrey
Thank you for your lovely feedback.
We’re delighted to hear you were happy with our speedy response and clear communication.
Providing great customer service is always our priority, and it’s wonderful to know we delivered that for you and I will be sure to pass the feedback onto the Belfast local office.
Suzanne
Time For You Customer Services
The gentleman was very polite and…
The gentleman was very polite and helpful I am satisfied with the service.
6 augustus 2025
Antwoord van Time For You .Cleaning
Hi David
Thank you for your review, we’re so pleased to hear that you found our team polite and helpful, and that you’re satisfied with the service provided at a Dover local office.
Your feedback means a lot to us and we look forward to assisting you again in the future.
Suzanne
Time For You Customer Services
The sign up process was very personal…
The sign up process was very personal and I felt like my need have been taken into account. Dawn is very friendly.
5 augustus 2025
Antwoord van Time For You .Cleaning
Hi A
Thank you so much for taking the time to write this review.
We're really pleased to hear that the team at Time For You Corby explained everything clearly and helped you feel at ease.
Providing a friendly and supportive experience is exactly what we aim for, so it’s great to know we got it right.
If you ever need anything else, we're always here to help! 😊
Suzanne
Time For You Customer Services
They explained everything in a way I…
They explained everything in a way I understood, they were friendly and put me at ease
4 augustus 2025
Antwoord van Time For You .Cleaning
Hi Isobel
Thank you so much for your kind words!
We're really pleased to hear that you felt at ease and that everything was explained clearly, that’s exactly the experience we aim to provide and I shall pass your comments onto the team at our West Lothian local office.
If you ever need anything in the future, we’re always here to help!
Suzanne
Time For You Customer Services
Newcastle upon Tyne branch
I understand this is a national company operating through local franchises. My comments are based solely on my experience with the Newcastle upon Tyne branch.
Before signing a contract, I would advise caution. The agreement is for a minimum term of three months (quarterly), during which the company charges a commission, and you pay the cleaners directly.
Please be aware that the cleaners may not be professionally trained or experienced, as many are just starting out. The onboarding process is conducted electronically, and everything may appear well-organized and professional — including a home visit — but you will not be given the opportunity to trial a cleaner before signing the contract.
Once signed, you may be assigned a cleaner (who they will claim is “perfectly matched” to your needs), but in reality, the cleaner may be entirely new to professional cleaning. While you can request a different cleaner each week, success with this may vary. Although you would initially be assured day and time of your choice for house cleaning, it might not work out due to frequent "sickness" and "shortage of staff/cleaners".
Even if you are dissatisfied with the service, the company fee for the full three months remains payable. To be fair, every business has to start somewhere, and over time they may be able to recruit and train better cleaners. I genuinely wish them the best.
16 mei 2025
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
We’re sorry to hear that your experience didn’t meet expectations. We aim to be as transparent as possible about our service model: clients pay cleaners directly for their time, and a separate management fee to us for vetting, insurance, and ongoing support. Our agreement does include a minimum term, which is clearly stated at the outset and reiterated in our Terms of Business before any payments are taken.
Regarding cleaner experience, while many of our cleaners are experienced professionals, some are indeed newer to the industry. All cleaners are reference-checked and interviewed in their own homes as part of our onboarding process. We always encourage open communication if a client feels a cleaner isn’t the right match, and the franchisee will do their best to resolve it swiftly.
We appreciate your acknowledgement that businesses grow over time, and your fair-minded wish for future success. If you feel there’s more we can do to address your concerns directly, please don’t hesitate to contact the franchisee or our head office team at headoffice@uk.timeforyou.cleaning.
Thank you again for taking the time to provide your feedback.
Great service
I’m have found a great cleaner through Sam, and she is fantastic at arranging cover if my cleaner is away, or if I need a new cleaner. Time for you has definitely saved me hours of searching and a load of stress!
27 juli 2025
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
Thank you so much for your kind words, Farah! We're delighted to hear that you've had such a great experience with your cleaner and with Sam’s support in arranging cover when needed. It’s fantastic to know that Time For You East London has helped save you time and reduced the stress of finding reliable cleaning help. We really appreciate you taking the time to share your feedback and thank you for choosing us!
Reliable, personable and trustworthy cleaning
I had Matt call me almost immediately to hear my cleaning needs. Within 3 days he had arranged a cleaner which was brilliant. Since then I have had Matt check in with me and arrange cover cleans for when my cleaner was on holiday. It is such a relief to have regular reliable cleaning in my busy house and I feel that Matt oversees it all so well, it feels so personal. I’d highly recommend
6 juni 2025
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
Thank you so much for your kind words, Eddie! We're thrilled to hear that you've found the service to be reliable, personable and trustworthy. Matt always strives to offer a tailored and hands-on experience, so it's fantastic to know his follow-up and holiday cover support made a real difference. It's exactly the kind of hassle-free, dependable service we aim to provide for busy households. Thanks again for the recommendation – it really means a lot!
Terrible experience
Terrible experience.
Too much damage too little interest or accountability.
The actual house cleaning was fine, but had to let them go after 6 visits due to multiple damages to contents and wall and perception of shoulders being shrugged by the franchisee.
Probably best to for another cleaning franchise.
Response to response: I explained that I am a tradesperson! There's a difference between lines a hoover brush makes and the scratches that were ingrained into my velvet bed frame (which are still visible), and if a customer having to spend 1.5hrs with a sponge, a hairdryer and a brush to try and minimise the damage is acceptable then fair enough, or the lines over my skirting and wall. I told you to forget it as I'd basically had my fill and although you state you take damages seriously, my perception was you took minimal interest. Not as much as an apology, but if you believe you did your up most then that's ok too, it's not my business. Let's move on, hopefully we can both learn some lessons here.
1 juli 2025
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
Hello
I have reached out to our Falkirk local office and their response is below.
Please reach out directly to the local office if you require any follow ups.
Suzanne
Time For You Customer Services
Thank you for your feedback. I’m pleased to hear you were happy with the cleaning you received from our cleaners.
Regarding reported damages, as a company we take any damages very seriously and do have insurance cover for such events. During your service with Time For You you notified us of two instances:
1- You requested with the cleaner that they use your hoover to make lines on your bed frame-out with the standard scope for cleaning. On the 24/6 you complained that making lines had damaged your bed and spoke to your local franchisee on the phone. During this conversation you said it was fine once you went over it with a sponge and fabric brush, so no further action was required.
2- On 12/7, three days after your 6th visit (9/7) you made us aware of black marks to your stair skirtings. The cleaner hadn’t touched these for a couple of weeks prior, as you requested this task to be done on a monthly basis. This damage therefore doesn’t appear to be caused by any actions of a Time For You Cleaner dusting your skirtings. However, we did offer to investigate further if a trades person was to say otherwise, to which you replied “forget it” to your local franchisee.
Please don’t hesitate to get in touch with your local branch should you require any further assistance.
Thomas Galbraith
Time For You Falkirk
Good cleaner found quikly whlpvery g0od…
Good cleaner found quikly who was very g0od at asking what we needed doing and completing the tasks proficiently
5 juli 2025
Antwoord van Time For You .Cleaning
Dear David
Thank you so much for your kind review.
We're delighted to hear that you were matched quickly with a cleaner who took the time to understand your needs and carried out the work to a high standard.
Providing a reliable, personalised service is exactly what our Time For You East Kilbride local office aims for, so it’s lovely to know we hit the mark.
If there’s anything else we can support you with, please don’t hesitate to get in touch and I will be sure to pass your comments onto Will and the team.
Suzanne
Time For You Customer Services
Best in class!
Hands down beats the services of larger companies such a housekeep. Sam is wonderful, provides great quality and responsive comms. Our cleaner Olga is excellent and always asks for feedback. Couldn't be happier with the service provided and clear upfront fee structure.
10 juli 2025
Review zonder uitnodiging
Antwoord van Time For You .Cleaning
Hi Kate
Thank you so much for this fantastic review!
We're thrilled to hear that you've had such a positive experience with our service. Sam will be delighted to hear your kind words, and we’re so pleased that Olga is delivering the high standards we aim for.
It's great to know that our clear pricing, responsiveness, and personalised approach stand out against the bigger companies.
Your feedback means a lot to us, and we're so happy to have made a difference.
If there's ever anything more we can do, just let us know!
Suzanne
Time For You Customer Services
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