TIMES24 UK LIMITED Reviews 

I have paid the charge, but I want to warn other motorists about my experience.

I entered this multi-storey car park fully intending to pay using RingGo or PayByPhone, as I normally do. Unfortunately, I struggled to access the apps due to poor mobile connectivity and spent much of my visit trying to reconnect, restarting my phone and attempting to make payment.

What I found particularly frustrating was that I saw no obvious signs on entering or leaving the car park explaining that payment could be made after leaving, or clearly directing motorists to alternative payment methods. Had I known there was another way to pay, I would have done so immediately.

This is a large and very busy multi-storey car park. It took several minutes simply to drive to the top floor and back down again because of the volume of traffic, meaning a significant part of my visit was spent moving through the car park rather than actually parked. The payment kiosks were not obvious to me, and if there were only a limited number available, they certainly weren’t easy to find.

I fully accept that motorists are responsible for paying for parking, and I have paid the charge. However, I feel the signage and payment information could be much clearer. A simple sign at the entrance and another at the exit explaining where payment kiosks are located, what to do if the payment apps cannot be accessed, and whether payment can be made after leaving the site would help prevent other motorists from finding themselves in the same situation.

I hope this feedback is taken constructively, as it could improve the experience for genuine customers who are trying to do the right thing.

This company has taken over from NCP collecting the pick-up and drop-off charge at Gatwick Airport.

I needed to speak to someone in Customer Service and it took me 60 mins of holding on the phone the first time and 52 minutes the second time.

The call centre is outside of the UK, so there were the usual language barriers. I needed to speak to a manager who I was told would call me back within about 7 days.

What world are we now living in, where a compay thinks this is providing anything close to looking like customer service.

Like many companies these days, they are quick to take money, but slow to resolve issues and simply could not care less, so long as the money comes in.

The directors ofTimes 24 in the UK should hold their heads in shame. I doubt that they will because they are too busy booking their next holiday or choosing new cars from profits made by a public that are of no interest to them so long as they keep paying and using their services due to a lack of options.

These guys issued me with a £100 fine for stopping my car for a total of 19 seconds. They claim that road markings made it clear that there was no stopping - I would need to go back to the place and check this myself - but even so, I placed my car for 19 seconds in an area where I remember clearly there was zero traffic. I appealed and naturally they rejected the appeal. They have no incentive to be reasonable.

I incurred a fine at Gatwick Airport, and in attempting to pay that fine on your website using two credit cards, my payment was declined several times over a week of trying. Both credit cards were successfully paying other merchants.

I contacted my credit card issuer's credit/fraud teams and they assured me they had not refused any payments to Times24. What it appears was happening was my bank was paying the transaction, but for some unexplained reason, Times24 was instantly reversing the transaction.
It was then I discovered a telephone number for making complaints, which I called and said I wanted to pay off this fine. On my first call, , the agent manually attempted to take payment on two separate cards, each of which was again declined (i.e. The transaction was accepted by my card issuers and then a reversal was instigated by Times24. I got the impression the agent was really impatient with me and kept saying it was a "such and such an" error and I should talk to my bank/cardissuer. I asked them not to be antsy or irritated with me and in a louder voice was told I was wrong. I explained what my bank was saying and the response was basically it's your bank's fault, you speak to them. There was absolutely no attempt to understand the issue - just a blanket response - "speak to your bank, it's not our problem".

I ended the conversation and did go back to both my banks/issuers who again confirmed that they were accepting the transactions and that Times24 were reversing the transactions.

So, wearily, as I had by now probably spent around 90 minutes one way or another, spent another 10 minutes speaking to another Times24 agent. Who again, had no other solution than to speak to my banks/issuers. Again, there was absolutely no empathy or preparedness to understand my problem, an abruptness that one might consider rudeness. We tried again to process the transactions on both cards, and both declined again. I asked for other payment options e.g, cheque, and was told abruptly they only took credit cards. I was also told that it must be my fault because they were processing other customer's credit cards. It failed to cut any ice when I mentioned that both my credit cards had been successfully used that day to pay other merchants!

I asked to speak to a manager - all the time feeling helpless faced with this uncompromising and unhelpful attitude. "you'll have to wait 2/3 days'. I asked to be put on the waiting list. It then occurred to me to see if my bank's debit card would do the trick. Lo and behold, it did. Saga over!

3/4 days before I had submitted one of their on-line requests, outlining the problem I received a receipt message but no response to date.

In summary, it was their agent's uncompromising, unhelpful and verging on rude, by inference and tone almost insisting that it was me who was wrong, lacking of any attempt to understand the problem and make any suggestions to fix it.