Tiny Explorers Rentals Reviews 

Well that was easy (and half the cost). I asked my car hire company for two car seats for a week, they quoted over £200! I got two seats, (isofix) from Tiny Explorers for half the price. They were delivered a day early to a post office very near the airport, I just had to pop in and show aa code to pick them up. I then did the same in reverse to return them. The process was so easy. Great service!!

Great service! The inflatable mattress was perfect for my toddler on our long-haul flight. All items delivered promptly. Definitely recommend :)

Stroller and car seats arrived in plenty of time and in excellent condition, return was easy. Grandchildren were happy!

Super easy and practical!

I had zero experience with such a need in the UK, and the information and process were all super clear and easy. Very much appreciated!

I’ve used Tiny Explorers a few times to rent the plane pal for our holidays and never had any issues. I definitely recommend their services!

Very good service. We ordered the out and about double buggy and it arrived early! It was in great condition and it made life so much easier for us rather than packing one for our trip to the Fleadh in Belfast. Would highly recommend, excellent customer service too!

Ordered 2 self inflating plane pals on 10/8/26 at 13.59 for delivery on 13/8. In stock on the website. Received this customer service an hour before shippin on whatsapp. They seem to employ trolls. Simply awful
[12/08/2026, 12:49:51]Tiny Explorers Kids Travel Rentals: Good afternoon, unfortunately due to a delay in our inbound delivery we can no longer offer a self inflate plane pal, so we will be sending out a pump Planepal and refund the difference unless we hear any different from you by 2pm. We are very sorry for any inconvenience caused.
M: We don’t really have any other options now. It’s very disappointing.
TE: The item itself is exactly the same
Otherwise we are happy to fully refund you alternatively
M: Well it’s not, as it’s not self inflate, which is what we were after.
Had I known you didn’t have stock and were reliant on them coming back from someone else the same day I’d have gone with a different supplier. And you waited until an hour before having to shipping to tell me. Knowing I’d have no time to get them elsewhere. It’s very poor.
TE: It was a last minute order
We’ve marked the item as RTS
feel free to order them with another supplier
Sorry we couldn’t help you on this occasion
M: lol. Great customer service you’ve got here.
I will be sure to give you 5 stars everywhere I can.
TE: Thanks Michael
Have a great trip
M: We will thanks
TE: If the courier attempts delivery please just refuse and we will refund
M: Sure thing. Anything to help out a fantastic company like yours. I assume you’re the owner
TE: You realise the difference between self inflate and standard is literally you pump one for 20 seconds with a manual pump? The end product is identical?! It would even be understandable if you ordered weeks in advance
M: Yep. But I ordered what I ordered and then I get this customer service. I can be annoyed about being told last minute. You’d had my order for 48 hours.
TE: Your reaction is very surprising honestly
M: I ordered from **** Sunday night. Monday at 8am they emailed to say they didn’t think they’d make the delivery as they were waiting on stock. Cancelled by 9am. How customer service should be.
TE: As we say full refund coming your way when the item is refused. Genuinely sorry you’re so unhappy with the substitute
M: Most unhappy with the customer service.
TE: So you’d rather us cancel your order than pump an identical product for 20 seconds?
M: Are you the owner of the company?
TE: I don’t think many people would feel that way but thanks for your feedback
Yes I am
The team asked me to reach out as they were quite taken aback with the response
M: No. I haven’t at any point said no to it have it? I was just voicing my dissatisfaction with the timings of your messages.
TE: Again Michel genuinely so sorry you’re so unhappy with the substitute. We’ll be sure to cancel orders instead of sub in future
Have a great evening
M: Taken aback by initial response “We don’t really have any other options now. It’s very disappointing.” Really. That’s strong is it?
TE: Just ensure the item is not accepted if DPD attempt tomorrow
And please do leave reviews everywhere you wish, we always encourage people to be honest and mix of reviews always gives more authenticity. We also share reviews and the history on our socials too :)
M: Screenshots help to I guess with this one.
TE: Oh absolutely And timings of order placements and our offerings
M: Yes of course. 48 hours isn’t enough obviously for some companies.
TE: Unfortunately when it’s the busiest period of the year and Royal Mail have huge delays it’s not
Most people are always super happy with the subs we offer on very rare occasions. You can’t please everyone it seems
M: Didn’t see that pop up as a warning or reflected in the availability calendar but ok
TE: Maybe better organisation on your part and order earlier not last minute 🙏
M: It seems I’m not the only one that’s received this level of customer service! I thought I was special
Most companies can handle it
TE: Absolutely not over 2000 5 star reviews
But you always get that one customer 🤭 That’s never happy
Part and parcel of the business
Have a great trip
M: It’s not one though is it. Someone needs to go to customer service school 😂
TE: 2000 people say otherwise
M: 1 star reviews everyday saying the same thing
TE: We could go on all night
Yep always a handful of “those” people
You’ll always get them :)
Night Michael enjoy your trip
M: Yes but those handful of people all have the same complaints about you. As the owner it’s embarrassing.
TE: No embarrassment here
I’d be more embarrassed kicking up such a fuss over an identical product and threatening to leave bad reviews over it
Again can’t please everyone
M: “We don’t really have any other options now. It’s very disappointing." Yeah that’s kicking up a fuss
[12/08/2026, 21:57:17] TE: Must end here as we have planepals to ship

Simply fantastic & so easy. I’ve recommended this company to anyone with a baby/small one.
Buggy delivered to home, arrived 2 days before expected, which allowed me time to try it out before holiday. Buggy was cabin approved so made flying & airport a breeze. Logged into Royal Mail portal to arrange collection & that was it. I didn’t even have to drop it off. For the price, an absolute bargain. Will be using again next time we go away. Thank you

All made easy and was much more useful than keep getting different car seats in different hire cars.
A pickup from home option for return would be ideal - especially for larger items like a car seat in a huge box.
Will use them next time we are back in the UK!

Rented a stroller for our trip to the UK. Would recommend this service to our friends and would use them again. Great communication and appreciate their support.

This is an exceptional company. I ordered a couple of cribs from them, for delivery today and the courier seriously dropped the ball. They immediately followed the matter up and shipped out two additional cribs to me via an UBER! Wouldn’t it be great, if all service providers took complete ownership of processes and ensured that the customer is taken care of, the way that Tiny Explorers Kids did for me!! Thank you!! 🙏🏼

Perfect Item (a Deuter child carrier), quick and responsive communication. And prices are lower than those of other similar businesses. Will be using them again!

Terrible customer services ! Avoid at all costs!

Very helpful throughout the whole process. I ordered an incorrect seat at the start and the order was quickly amended. Delivery and return was easy and straightforward as well.

Fantastic service, prompt customer response time on WhatsApp and telephone. Fantastic delivery service, clear instructions and also happy to clarify on the phone. Competitive prices. I would recommend.

Great communication, some things can be delivered next day. Which is super handy for last minute planning.

Absolutely brilliant renting stuff for our baby specifically to travel. The whole process is so smooth and easy!

Incredible service, awesome pram! Saved me!

Such a fantastic experience from start to finish. As new parents the amount of choice of what/which gadget can be so confusing but renting is a wonderful alternative and means we can have the best without being worried about the cost. The process to reserve is so easy and the return even more smooth. The fact they have a direct way to contact them so if any things like changing deliver address or needing to extend is needed is so helpful. They are friendly, professional and honestly u wish I could give a million stars. Thank you so much.

Amazing service, fantastic customer service and great value!