Horrible customer service experience. No refund has been issued or acknowledged after 18+ days of a cancelled concert. These guys are sketchy and morally not up to par. I will never purchase from this... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I am still fighting to obtain my refund since April, what the heck is happening in your company ? I received an email on the 26th of August, saying my refund was accepted and still, I am waiting... Toon meer
I purchased tickets. I checked out as a guest utilizing an Apple email instead of my gmail. I could not find my tickets anywhere. I utilized the contact us instant message option. Jan was great b... Toon meer
Bedrijf heeft geantwoord
So this will be my first festival and I am very excited. When I ordered I either didn’t pay attention or it wasn’t made clear for me to understand that I had to list each attendee. So my tickets both... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Buy tickets to festivals, conferences, tours and venues worldwide. Get rewards like discounts and upgrades for bringing your friends!
Contactgegevens
Santa Monica Blvd 225, 90401, Santa Monica, Verenigde Staten
- support@tixr.com
- tixr.com
2,9
Gemiddeld
372 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Super fast response time and concise…
Super fast response time and concise instructions on what to do to solve my problem.
2 september 2025
Review zonder uitnodiging
Antwoord van Tixr
Thank you for the great review, Julie!
Very helpful
3 september 2025
Review zonder uitnodiging
Antwoord van Tixr
Appreciate you taking the time to leave us a review!
When we couldn’t figure out how to…
When we couldn’t figure out how to download our tickets, I emailed the support center. The next morning, I opened an email with my tickets in a PDF, Instead of a bunch of text telling me how to access their help center.
31 augustus 2025
Review zonder uitnodiging
Antwoord van Tixr
Thank you for leaving a 5-star review!
Quick response and helpful pointing me…
Quick response and helpful pointing me in the right direction even though a third-party is responsible for the ticketing issue I'm experiencing.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Tixr
Appreciate you leaving a 5-star review!
Quality Customer Service
I was helped promptly and they made it easy to get back into my account and resolve my issue.
24 augustus 2025
Review zonder uitnodiging
Antwoord van Tixr
Thank you so much for leaving a review! Glad we could help.
Fast response and helpful
Fast response and helpful! Addressed several issues easily
17 augustus 2025
Review zonder uitnodiging
Antwoord van Tixr
Thank you for leaving us 5 stars!
My responder was VERY fast and very…
My responder was VERY fast and very kind :)
13 augustus 2025
Review zonder uitnodiging
Antwoord van Tixr
Thanks for the great review!
Fixed my problem in less than a couple hours
I had a concert that I bought tickets to but had accidentally typed in the wrong email address when creating an account. After sending an email requesting for help and providing proof of payment, they fixed within a couple of hours. Mind you, I bought those tickets day of the concert so if they had not been so quick I would not have made it to the concert. Very helpful people!
9 augustus 2025
Review zonder uitnodiging
Antwoord van Tixr
Appreciate you leaving a great review, Liam!
A+ Customer Support
I had to reach out to customer support, and got an almost immediate reply, help, and my issue was fixed within 5 minutes. And the person helping me was so kind
12 augustus 2025
Review zonder uitnodiging
Antwoord van Tixr
Thank you for the 5-star review, Katia!
I asked for a refund for a man event…
I asked for a refund for a man event that cost me $245 and these people say I can only get a refund if someone dies or some life threatening event or misfortune happens to me?
That’s absurd!
I need my refund back as I cannot attend this event, now they want me to take a picture of an evidence, what evidence? Death?
You guys are thieves!
12 augustus 2025
Review zonder uitnodiging
Antwoord van Tixr
Hi there — without your information or name, we're unable to investigate in depth. To clarify, Tixr does not determine refund eligibility for all events. Refund and exchange policies are set by the event organizer and displayed at checkout.
If you purchased Order Protection at checkout, it’s powered by a third-party provider and applies only to specific, documented situations listed in their coverage terms. Tixr does not review or approve those claims — they’re handled entirely by the protection provider.
We’re happy to help clarify the status of your order or connect you with the appropriate contact. Please reach out at support.tixr.com so we can look into it further.
— Tixr Fan Support
Antwoord van Tixr
Thank you for leaving a review!
This is the worst experience I have…
This is the worst experience I have ever had with a ticket booking company - and I have used many. I purchased tickets for a concert in Dillon Colorado months ago. The tickets still haven't arrived and I need to drive 4 hours to this venue. I finally received the email just 5 hours prior to the concert time- the tickets show that they were being transferred to me - not by the company - but by the name of an individual I didn't recognize. When I tried to get assistance with their bot - my questions never got answered. It just kept me in a loop. I still don't have the transferred tickets in my account or wallet. Concert in 4 hours with a 4 hour drive time.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Tixr
Hi Lea, it sounds like you may have purchased these tickets from a reseller on a third-party website, not Tixr, and that individual transferred you the ticket using our Fan Transfer feature. If you have a Tixr account and the ticket was transferred to you but you still need assistance, you can go to the box office at the event with your ID to check in.
- Tixr Fan Support
Perfect Timing
I sent an email during my lunch hour explaining that I couldn’t find my tickets.
By the time I checked for a response - there it was. I consider that record time. Very impressive. This worked out perfectly.
With much appreciation.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Tixr
Appreciate you leaving a review!!
I had purchased tickets for a concert…
I had purchased tickets for a concert several months before. When I searched for the tickets on my phone the night before, I could not find them anywhere. I sent an email to tixr.com and they sent me a copy of the tickets within 5 minutes. Awesome customer service! Thanks guys!
7 augustus 2025
Review zonder uitnodiging
Antwoord van Tixr
Thank you for the great review!
Panic at the checkout
My tickets for an event happening this weekend were sent to the wrong email address. I was very panicked. I had one day to figure this out before the event started and sent an email out got in a response back almost less than 30 minutes later we’re very helpful. Couldn’t have been more happy with the support line.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Tixr
Glad we could assist, and thank you for leaving a review!
Antwoord van Tixr
Thanks for the 5-star review!
The buffalo chip and tixr have turned crook
These people have turned against their own people for money. Robert Davari and Patrick Stavro.asked for insurance money 50$ incase in case I could not make it I gave them 1 and a half months notice more then 3 times I called left a message on ladies phone I will have to look her name up but no call back but I bet if you owed money to the buffalo chip you would be on her call list.They have literally take. The fun out of the chip I was there in 11 and 15 and 18 but it’s changeing you can’t even bring your own beer in in your trailer they have to ruin your human rights by searching your trailer this would never have happened with the old owner but the 2 billion they make during sturgis not enough
31 juli 2025
Review zonder uitnodiging
Antwoord van Tixr
Hi there. Tixr is the ticketing platform used by event organizers to manage ticket sales, but we don’t make decisions around venue policies, event rules, or refund approvals. Your concerns are also difficult to follow in this review.
If you purchased Order Protection at checkout, that coverage is powered by a third-party provider and only applies to specific, documented circumstances. Tixr does not review or decide those claims.
We couldn’t locate a support ticket under your name, and without more information it’s difficult to investigate further. If you’d like us to review your order or confirm what was submitted, please reach out at support.tixr.com.
— Tixr Fan Support
I could not find my tickets
I could not find my tickets. I made an error on my end. The person that I dealt with was so kind and helpful. The person did not make me feel foolish and they offered several solutions. Thanks again!
Jenn
4 augustus 2025
Review zonder uitnodiging
Antwoord van Tixr
Thank you for the wonderful review, Jenn!
Quick and helpful customer support!
31 juli 2025
Review zonder uitnodiging
Antwoord van Tixr
Thank you for the great review!
Quick and efficient work
Quick and efficient work, was able to ask the right questions without going in cycles, direct, friendly and efficient
31 juli 2025
Review zonder uitnodiging
Antwoord van Tixr
Appreciate you leaving a 5-star review!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.