Tixr Reviews 

The representative Christine who helped me was absolutely amazing. I was able to understand everything.They helped me to update my email Amazing job I appreciate it.

It was quick and they solved the problem in a minute

My grandmother passed away 3 days before I had a festival I had tickets for. I reached out to the artists team about the possibility of a refund and hadn’t heard back, so I forwarded my request to the Tixr team. They were very responsive, and helped me sort out everything so that I was able to get my money back. They really help provide relief in such a hard time for my family and were so wonderful to communicate with.

Fixed my problem quick.

Very easy and very fast with the response. Got my refund back in no time.

I reached out about a failed payment on my account, and requested it to be redrafted from my bank. I heard back from the team at Tixr within TEN MINUTES. It was redrafted and resolved in under TEN MINUTES. I am so impressed by this teams promptness and ability to solve problems for their patrons. Love using Tixr <3

I can’t say enough about the level of customer service I experienced. From start to finish, the response time was incredibly quick, and every reply was professional while still feeling personable. What stood out most was the attention to detail — they took the time to carefully review the smaller details I had and resolved my overall problem, which really made all the difference.

What truly made this memorable was the sincerity in every interaction. It’s rare enough these days to find this kind of service face-to-face, but to receive it consistently through email communication is almost unheard of. That combination of professionalism, thoroughness, and genuine care made the whole process seamless and stress-free.

5 stars, hands down. This is the kind of customer service every company should strive for.

Immediately processed my refund, no questions asked. I thought the process would be more difficult but it was super easy!!

Was removed from event waitlists before the drawing for the waitlists even occurred. They offered no help and just passed the buck to the venue support. They also kept changing the reasons I was removed from the waitlist, obviously just trying to get rid of my issue without actually doing anything.

A very professional and quick response on helping me figure out my ticketing issue.

Super helpful very kind understanding helped me with my issue very fast.

So nice and courteous, they refunded me 3 tickets because I can't travel for to recent medical issues. They were so quick and ready to help! Thank you so much!🙏🏽

Tixr helped me resolve an error that I made quickly and competently.

Easy to access the help and they were so fast and helpful!!!

Customer service was fast, friendly and straightforward - thanks!

Customer support was awesome! They were able to help me fix a ticketing issue. The response to my email came super quickly, and was addressed very quickly and to my satisfaction

I always am weary of submitting an online form for support, since I've found much more success in talking on the phone to resolve an issue, especially when it comes to a large ticketing service. But the response time from the team at Tixr was so fast I thought I was seeing things! Someone responded in less than 10 minutes and kept in consistent speedy communication until the issue was resolved. To say I'm satisfied is an understatement! Thank you so much to the support team and the individual who assisted me!

I got answers and resolution very quickly!
Service is awesome! Thanks.

Ordered 3 tickets for nascar, never showed me that one of the seats was split by a stairway away from the other 2. No contact info, no customer arrive contact and no way on the app or website to easily just sell them.

Bought tickets for a Matt Rife comedy show in Halifax, using Tixr. In June the show was cancelled, and I requested a refund right away. It's now September, and still no refund. A quick Google search shows that nobody got their refunds. It seems as though Tixr and Great Outdoor Comedy Festival are scams! Avoid, avoid, avoid!