Tixr Reviews 

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I did get the support I needed after posting a negative review

The problem was caused by me; the account used was an email I could no longer access

I opened a support ticket after exhausting self serve options. The subject was “Need order manually added to TIXR wallet”. The response told me to check my wallet folder details and the case was closed.

Dishonest business practices that do not represent an industry standard. They change the venue date from a Saturday to a day during the week in which I could not attend. In addition they stated that they sent a refund acknowledgment email that required a response within 2 weeks. After contacting the company 5 months in advance of the show, they stated there was nothing they could do. Very poor customer service with blanket statement responses. Last time I'll ever use Tixr.

Best customer service I’ve experienced in a long time. Within 30 minutes or less after I put in my ticket for an issue I had a response and my problem was taken care of. Thanks Katie and Tixr Support!

Customer communication and issues resolving excellent. Thank you

Quick response to my query and it was resolved easily by Samantha in fan support

Went to buy tickets for a concert, and they must have changed to Tixr. Tixr required an account to buy tickets, fine. Set up email addr (user) and pwd. Immediately kicks me to the login window. Fill out that and of course it won't let me log in. Never send an email either. Tried recovering pwd, that went nowhere too.

Wife used Chrome to do it and worked fine, so apparently their site can't handle Firefox. WTF? Is is 2001 again?

I was having difficulty using my card trying to purchase a travel package. And Mia was able to correct it really quick too

Mia was beyond helpful! Thank you Mia you rock!

Avoid using this service.

Awesome customer service! Easy process and helped me out when I needed it most, thank you Mia!

I used some random ass email to get the tickets and then could not find them. Mia in customer support was the best!!

Mia was quick to reply, and was able to resolve the issue at hand immediately, where it took 2 different attempts with 2 different agents previous to this.
Thank you Mia! She deserves a raise.

UPDATE*****: I finally hear back from a “human agent” and despite me telling them that all the emails to the event coordinator are invalid they still say I need to reach out to them about a refund because they don’t have any control over the events guidelines….so from what I gathered anyone can run a scam on their website and take people’s money and run with it and they are fine with that because it’s not their problem. I don’t understand how I am supposed to get a refund if all the information on the Tixr website is not real and Tixr has no responsibility for letting people run scams on their website. It doesn’t make me feel safe buying tickets on this website.

I attached the email from Katie from Tixr of her response. It goes to show you that even though you provide evidence that this event is not real that they will stick to the script that they have no responsibility. That even though the event is not real they still allow these scammers to use their website to steal money from people and not take this event down to prevent this from happening to anymore people.

My husband bought a ticket to this event called Once Upon a Con in September 2026 on Tixr. Turns out the event is not happening. We had reached out to the Gaylord where the event was supposed to take place and they are the ones who told us that the event was not happening and that it will never be booked at that location again. We tried reaching to the point of contacts the Gaylord gave us that they had on file but all the emails came back saying it couldn’t be delivered to the email address. We tried reaching out to the point of contact of the host on Tixr but the same thing happened and the email could not be delivered. I tried going to the events website they have listed on Tixr and that is not a valid link. I tried reaching out to Tixr and I get an email from Tixr that the host has to take it down the event and issue the refund. I can’t get a hold of the host and this feels like a scam that has me going around in circles just to get a refund. It feels like these scammers keep the event open to get more money from innocent people to event that is not happening and nothing is being done to stop this from happening to other people. I tried reaching a person on Tixr chat and it says to create a ticket. I created a ticket but have yet to hear back from Tixr regarding our refund. I just worry if Tixr has other events like this on their website allowing people to buy tickets to events that are not happening and people lose money and have no way of getting a refund.

We will not be using Tixr again for any other events.

Insurance isn't worth buying. I purchase and event got rained out day of event. So speedway scheduled for next day so I was unable to attend. Files for refund since I wasn't able to attend so I filed insurance but they don't pay for that type of incident. So out of 60 dollars not due to my control. As I said if possible buy tickets from gate day of event of you can. I am completely disappointed in this service. Won't use them again.

This was a horrible experience. I paid for tickets that were promised to be delivered "in time for the concert".
24 hours before the concert, the tickets I purchased were suddenly "unavailable," and I was offered new tickets (far away from where I had chosen...the new tickets were on the floor in row S). I reluctantly accepted this offer...and just a few hours before the concert these new tickets were suddenly "unavailable" too. I was offered different tickets, even further back on the floor...which I declined. My money was refunded but I live 3 hours from the concert venue so this whole experience was very disappointing. I have learned my lesson and will only purchase tickets that will be delivered at purchase or directly from the venue.

They have been excellent at remedying the coding problem---now PAST by a few days ---that I had encountered.
Thank You, Tixr.com! :-)
--AK

Sorry---distracted me forgot to add 3 well-deserved stars, AK, 4/22 nite

I would give it a 0 if I could. My event was cancelled and they have not issued a refund or even sent an email. Also the support hotline they have listed on their official website is a number to a medical device company. Do not waste your money with this company!!! Buyers beware!

I want to write this review to Tixr and AnExperiencewith to correct an original review I wrote in haste.

I believed I was being scammed as the Mel Gibson event was postponed with such short notice but have investigated and found that I was wrong. I apologise profusely and thank Tixr and event organisers for all their help after I accidentally cancelled my tickets.

I accidentally purchased tickets for the wrong day, but Jane and Mia were incredibly helpful in getting it corrected. Their instructions were clear, and the entire process was smooth and hassle-free.

I purchased tickets. I checked out as a guest utilizing an Apple email instead of my gmail. I could not find my tickets anywhere. I utilized the contact us instant message option. Jan was great but escalated to another member of her team. Mia was able to help bring my freakout to an end. I finally had my tickets showing up in the Tixr app.
Outstanding ladies!
I truly appreciate you both