Tixr Reviews 

I strongly advise caution before purchasing tickets through Tixr.

I paid €1000 for 3 tickets to the Ye concert in Marseille. The event was cancelled, and Tixr confirmed by email that refunds would be processed. Despite submitting multiple refund requests since April, I have still not received my money back.

What is particularly concerning is that my order has disappeared from my Tixr account, even though I still have the order confirmation, tickets, proof of payment, and all email correspondence.

After reading reviews here, I can see that I am far from being the only customer experiencing refund delays and poor communication. There appear to be many similar complaints from people waiting for money they are owed.

A company handling large amounts of customers’ money should provide clear communication, transparency, and timely refunds when events are cancelled. Unfortunately, that has not been my experience.

Until my refund is received, I cannot recommend this platform.

I purchased 3 tickets for the Ye concert in Marseille on March 11, 2026 through Tixr for a total of €998.88.

The event was later cancelled/suspended, and Tixr confirmed by email that the event would not take place and that a refund would be issued.

Since April 14, 2026, I have submitted multiple refund requests through the process provided by Tixr. As of June 19, 2026, I still have not received my refund.

What concerns me even more is that the order has completely disappeared from my Tixr account, although I still have the purchase confirmation, PDF tickets, payment records, and email correspondence.

I understand that refunds can take time, but keeping nearly €1,000 for over two months after an event cancellation, with no clear timeline or meaningful communication, is unacceptable.

Very disappointing experience.

I love and deeply appreciate how quickly my questions were answered and were responded very nicely. And I am truly grateful that she understood my situation and helped me fix it! Thank you SO MUCH MIA!!!

I was skeptical on customer service would be able to help. I was extremely satisfied on how they kept me updated as they worked to help me. I was appreciated for there help after my mistake. Thank you very much.

Billet acheté pour le concert de Ye à Marseille le 11 juin 2026. L’événement n’a pas lieu à la date prévue, aucune nouvelle date ferme n’est communiquée, et malgré ma demande de remboursement je n’ai reçu ni réponse claire ni remboursement.
Pire encore, Tixr clôture les tickets support plutôt que d’apporter une vraie réponse ou une solution concrète. Très mauvaise expérience client.

Since April 15 2026, the Ye concert that was scheduled for Marseille in June 11, 2026 has been announced to be "changed to a later date" (aka cancelled, due to the rapper's infamous comments that EU authorities have flagged as ethically dangerous; thus resulting in the cancellation of his booked shows in the EU).

It is now June 15, 2026, and in spite of contacting their Team several times, submitting the Refund form over three times, they told me "They're working on it" -- in May. Their team refuses to give me a notification or update of how "they're working on it" (how does it take long just to send funds back to the original payment method..???) even though it's been over a month -- TWO months if you count how it was rescheduled in the first place. Radio silence, no news, just out of 320 euros.

I'm going to see what can be done with my bank ASAP because they promised a service (Ye's concert tickets) they did not provide, and as a result, are in direct violation of EU law.

Very quick and helpful customer service.

Extremely disappointing customer service.

The event I purchased tickets for was cancelled, yet after more than three weeks and over ten attempts to contact customer support, I still have not received a refund or any meaningful update.

Every time I open a support ticket, it is eventually closed without resolving the issue or providing clear information about the status of my refund. As a customer, I find this lack of communication completely unacceptable.

I am simply asking for confirmation that my refund has been processed and a timeline for when I can expect to receive my money back. Unfortunately, getting a response from Tixr has proven nearly impossible.

Based on my experience, I cannot recommend this platform. Customers deserve transparent communication and timely refunds when an event is cancelled.

Super helpful when I ran into a technical issue. Super timely either way the support and responsive. The platform was easy to use and the agents, Jane and Mia, were awesome. Highly recommended!

Had a great experience with Jane!! Got everything sorted out for me! Happy camper! Can’t wait for my vacation!

jane was very helpful

Deeply disappointing experience.

Following the postponement of the event, I submitted a refund request exactly as instructed. After multiple follow-ups and weeks of waiting, I received little more than automated responses assuring me that my refund was “being processed” and would be returned within 5–10 business days.

That deadline has long since passed, and no refund has been received.

What concerns me most is not even the delay itself, but the complete lack of transparency. Customers are repeatedly reassured that everything is being handled, yet no meaningful update, proof of refund issuance, or concrete timeline is provided.

At this stage, I have spent far more time chasing information than should ever be necessary for what ought to be a straightforward refund process.

I understand that event postponements can happen. What is far harder to understand is why obtaining a refund requires repeated contact attempts and so much uncertainty.

Based on my experience, I cannot recommend this service. I sincerely hope future customers receive better communication and a level of support that matches the promises being made.

Great ticketing partner and services. So much more responsive and truly helpful than the options in the market from my personal experience!

Tres belle experience. Service et communication, écoute et compréhension 5 étoile!!

Jai eu la solution a mon problème, je vais garde un bon souvenir, d’un service après vente.

Thanks you so much Katie!!

Mia and Katie went above and beyond for me - I had a really important concert coming up and lost access to my account and was so worried I'd have to repurchase my tickets. Mia especially helped turn the situation from stressful to carefree.

Poor customer service

I would give less stars if possible. My daughter got sick and was unable to go to BFDI tour date. I pad for refund insurance and thought there would be no issue getting my funds back since my daughter was sick and we didn’t go. These jag offs wanted me to provide a doctors note for my daughter not be able to go to the tour date. These jerks act like there your job or school. They refused to give me my refund even though my daughter and I never even used the tickets. They think there slick. I screenshot everything and filed a dispute with the bank and got my money banks from these crooks. EATADICCUP!!!!

Bought Tixr Order Protection in case I couldn’t attend. An LIRR strike shut down all train service that day—no way to get there.

Claim denied.

Reason: commuter rail isn’t considered a “travel carrier.” So local transit disruptions aren’t covered.

This isn’t clear at checkout. It sounds like transportation coverage but excludes the most common real-world scenario.

Seems like broad-coverage but actually very narrow.

I wanted a wheelchair seat for me, plus a seat for my carer and one for my grandson. Paula Schvartzman Benitez of Fan Support, TIXR was really helpful. Access Card were unable to help me. Without Paula’s help I would not have been able to go to the show. So many thanks Paula.