Horrible customer service experience. No refund has been issued or acknowledged after 18+ days of a cancelled concert. These guys are sketchy and morally not up to par. I will never purchase from this... Toon meer
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I am still fighting to obtain my refund since April, what the heck is happening in your company ? I received an email on the 26th of August, saying my refund was accepted and still, I am waiting... Toon meer
I purchased tickets. I checked out as a guest utilizing an Apple email instead of my gmail. I could not find my tickets anywhere. I utilized the contact us instant message option. Jan was great b... Toon meer
Bedrijf heeft geantwoord
So this will be my first festival and I am very excited. When I ordered I either didn’t pay attention or it wasn’t made clear for me to understand that I had to list each attendee. So my tickets both... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Buy tickets to festivals, conferences, tours and venues worldwide. Get rewards like discounts and upgrades for bringing your friends!
Contactgegevens
Santa Monica Blvd 225, 90401, Santa Monica, Verenigde Staten
- support@tixr.com
- tixr.com
2,9
Gemiddeld
372 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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ATTENTION ARNAQUE
ATTENTION ARNAQUE ! !!
Place de concert, acheté sur ce site qui refuse de procéder un remboursement après l’annulation
Une fois la demande de remboursement effectuée plus aucune réponse
21 juni 2026
Review zonder uitnodiging
Antwoord van Tixr
Tixr operates the ticketing platform used to sell tickets for this event. The event organizer, Necto Future Group, processes and approves refunds, since they hold the funds and set the timeline. Refunds have begun processing, and our team continues pushing the organizer for updates. If you have questions about your specific order, please reach out via fansupport.tixr.com or email support@tixr.com so our team can look into it. -Tixr Support Team
Holding my money hostage for month.
No updates, no answer and no refund for Kanye West cancelled show in Marseille. What a shame ! Tixr are blaming the organizer, but I sent my money to Tixr ! My bank account history is showing Tixr and nothing else! You should be in charge and being able to refund people even at your own cost waiting for the organizer to refund you. People who bought their tickets directly from the venue (orange velodrome) got their refund already, so how can you dare saying the organizer is blocking the process ? You are blocking it. I will report you to the French gouvernement service of fraud (DGCCRF) and will fill in a chargeback dispute to my bank account since you are holding my money hostage and denying my rights as a customer. Avoid them at all cost, they are a massive fraud company and once they’ll have your money they will never answer again. Frauds frauds frauds.
23 juli 2026
Review zonder uitnodiging
Antwoord van Tixr
Tixr operates the ticketing platform used to sell tickets for this event. The event organizer, Necto Future Group, processes and approves refunds, since they hold the funds and set the timeline. Refunds have begun processing, and our team continues pushing the organizer for updates. If you have questions about your specific order, please reach out via fansupport.tixr.com or email support@tixr.com so our team can look into it. -Tixr Support Team
Ou est mon argent !!!
Ou est mon argent !!!! Vous avez des avis désastreux et nous continuerons de vous laissez de mauvaise notes jusqu’à que vous rendez l’argent que vous devez ! Vous avez encaisser mon argent ? Pourquoi ne le rendez vous pas depuis avril ??!!!! Frauduleux on vas vous descendre à une étoile vous allez perdre gros
20 juli 2026
Review zonder uitnodiging
Antwoord van Tixr
Tixr operates the ticketing platform used to sell tickets for this event. The event organizer, Necto Future Group, processes and approves refunds, since they hold the funds and set the timeline. Refunds have begun processing, and our team continues pushing the organizer for updates. If you have questions about your specific order, please reach out via fansupport.tixr.com or email support@tixr.com so our team can look into it. -Tixr Support Team
Attention ce site est une arnaque
Attention ce site est une arnaque, concert de Kanye West reporté mais aucun remboursement malgré plusieurs demandes sur leur site je n’ai même pas d’accusé de réception, ne répondent pas aux mails ni aux tickets ouverts sur leur application. C’est un site de droit Français d’après ma protection juridique et nous sommes en train de monter une action judiciaire contre eux. En attendant pour toutes les personnes dans le même cas que moi, faites un signalement ici : sur econsumer
20 juli 2026
Review zonder uitnodiging
Antwoord van Tixr
Tixr operates the ticketing platform used to sell tickets for this event. The event organizer processes and approves refunds, since they hold the funds and set the timeline. Refunds have begun processing, and our team continues pushing the organizer for updates. If you have questions about your specific order, please reach out via fansupport.tixr.com or email support@tixr.com so our team can look into it. -Tixr Support Team
ITS BEEN THREE MONTHS SINCE SUBMITTING…
ITS BEEN THREE MONTHS SINCE SUBMITTING A REFUND REQUEST FOR A CANCELLED SHOW AND AFTER SEVERAL EMAILS, I STILL HAVENT RECEIVED MY MONEY BACK. AVOID AT ALL COST!!!!
16 juli 2026
Review zonder uitnodiging
Antwoord van Tixr
Hi JP. Tixr operates the ticketing platform used to sell tickets for this event. The event organizer processes and approves refunds, since they hold the funds and set the timeline. Refunds have begun processing, and our team continues pushing for updates as quickly as the organizer allows. If you have questions about your specific order, please reach out via fansupport.tixr.com or email support@tixr.com so our team can look into it. -Tixr Support Team
I made a blunder by purchasing too many…
I made a blunder by purchasing too many tickets for a Saturday event and not enough for the Sunday event. I thought I had switched days on the site before making the purchase. I was buying several for my wife and our friends to attend and I made a complete mess out of it. I contacted Tixr and they helped me correct everything. They refunded/exchanged the tickets to make it all work to suit my original plan. Very easy to deal with. Completely satisfied! Thanks
3 juli 2026
Review zonder uitnodiging
Antwoord van Tixr
Appreciate the great review, Kevin! Glad we could help.
Ne réservez rien sur cette billeterie !!!!
Ne réservez rien sur cette billeterie, ce sont des escrocs qui se cachent derrière le fait que leur société n'est pas basée en france.
Depuis deux mois, j'essaie de me faire rembourser mes billets pour le concert de Kanye West à Marseille qui a été annulé.
Je vais déposer plainte pour escroquerie contre cette société, tixr a pris mon argent pour un concert qui n'a pas eu lieu et maintenant refuse de me rembourser, il me renvoie vers le site yefrance.com. qui n'a strictement rien à voir
J'ai acheté directement mes places sur tixr sans passer par yefrance.com, mon numéro de commande est le S3TP2GX4TM d'un montant de 495.54 euros.
15 juli 2026
Review zonder uitnodiging
Antwoord van Tixr
Bonjour Carmine, merci de partager votre expérience. Tixr est la plateforme de billetterie utilisée pour vendre les billets de cet événement. L'organisateur traite et approuve les remboursements, car c'est lui qui détient les fonds et fixe les délais. Les remboursements ont commencé à être traités, et notre équipe continue de suivre la situation de près avec l'organisateur. Pour être clair, Tixr n'est pas une entreprise frauduleuse. Concernant votre commande S3TP2GX4TM, n'hésitez pas à nous contacter via fansupport.tixr.com ou par email à support@tixr.com afin que notre équipe puisse examiner votre dossier. — L'équipe Support Tixr
I was impressed how quickly Mia was…
I was impressed how quickly Mia was able to solve my issue. Made is so simple. Will use Tixr again with no hesitation
29 juni 2026
Review zonder uitnodiging
Antwoord van Tixr
Thank you for leaving us a review!
Purchased Kanye west tickets for…
Purchased Kanye west tickets for Marseille through tixr. Have repeatedly requested refunds and raised tickets which just get closed and have heard no update whatsoever.
13 juli 2026
Review zonder uitnodiging
Antwoord van Tixr
Hi Emma, thank you for sharing this. We understand the frustration this has caused, which is exactly why our team continues pushing the event organizer for updates. Tixr is the ticketing platform used to sell tickets for this event. The event organizer processes and approves refunds, since they hold the funds and set the timeline. Refunds have begun processing, and we're staying on this with the organizer to move things along. If your support tickets have been closed without resolution, please reach out again via fansupport.tixr.com or email support@tixr.com so our team can review your case directly.
-Tixr Support Team
Refuse to refund
They are refusing to refund the tickets after Ye’s Marseille show was canceled.
I submitted the refund request on April 29, followed up with multiple emails and support tickets, and still haven’t received any response.
I strongly recommend finding another way to buy your tickets, this is by far the worst option.
8 juli 2026
Review zonder uitnodiging
Antwoord van Tixr
Hi Amine, thank you for sharing this. To be clear, Tixr is not refusing to refund you. Tixr is the ticketing platform used to sell tickets for this event, and we do not hold the funds or have the authority to issue this refund directly. The event organizer processes and approves refunds, since they hold the funds and set the timeline. Refunds have begun processing, and our team continues pushing the organizer for updates so this can move forward. If you haven't received a response to your support tickets, please reach out again via fansupport.tixr.com or email support@tixr.com so our team can look into your case directly. Tixr Support Team
Refund for Ye still not received
Like so many others I purchased a ticket for Ye in Marseille through Tixr months ago. The concert was postponed then cancelled and I’m still waiting on a refund. When Wireless was cancelled I received a refund instantly on the day of cancellation.
Tixr need to stop placing blame on the organisers and either resolve this issue with the organisers or provide an email/link where we can dispute this matter further. Every other ticketing platform I’ve used have never blamed the organisers, from previous reviews I see Tixr has removed responsibility a few times by blaming the organisers.
I don’t normally write reviews but my patience has run thin, firstly I was waiting for my refund to purchase another Ye ticket elsewhere however I have now lost trust in the process.
8 juli 2026
Review zonder uitnodiging
Antwoord van Tixr
Hi David, thank you for sharing this. Tixr does not receive or hold the ticket funds for this event; the event organizer does, and refund authorization and issuance are handled on their end. If Tixr had the ability to issue this directly, we would. Our team continues to follow up with the organizer to help move things forward, and refunds for this event have begun processing. If you'd like us to look into your specific order, please reach out via fansupport.tixr.com or email support@tixr.com. Tixr Support Team
Terrible customer service
I was so excited to see Kanye West in concert in Marseille. Unfortunately, the show was postponed, and Tixr said they would offer refunds.
However, since April 27, the day we were finally able to submit our refund requests, I haven’t received any updates from them. Every time I submit a support ticket, they close it almost immediately, claiming that I was “inactive.”
They don’t reply to emails either. The only time they responded was before April 27, telling me that the refund wasn’t their responsibility.
Now I understand why they don’t offer PayPal as a payment method—because we have no easy way to get our money back.
It’s been over two months now, and I’m starting to lose hope.
If anyone else is in the same situation, you could try requesting a chargeback through your bank. In France, we also have the DGCCRF. Maybe if enough of us file complaints, they’ll finally process our refunds quickly.
This was my first and definitely my last time buying tickets through Tixr. You are truly the worst!
8 juli 2026
Review zonder uitnodiging
Antwoord van Tixr
We understand your frustration and appreciate your patience. Tixr provides the ticketing platform, but refunds are managed by the event organizer, not Tixr. Refunds have begun processing, and we’ve been working to move things forward as quickly as the organizer’s updates allow.
We’ll update you through your existing support thread as soon as we have more information.
en attente d'un remboursement de 509.32
concert annulé en avril, remboursement toujours absent malgré confirmation écrite.
14 april 2026
Review zonder uitnodiging
Antwoord van Tixr
Bonjour Ania, nous comprenons votre frustration et vous remercions de votre patience. Tixr fournit la plateforme de billetterie, mais les remboursements sont gérés par l'organisateur de l'événement, et non par Tixr. Les remboursements ont commencé à être traités, et nous continuons à faire avancer les choses aussi rapidement que les mises à jour de l'organisateur le permettent. Nous vous tiendrons informée via votre fil de support existant dès que nous aurons plus d'informations. — L'équipe Support Tixr
Aucun remboursement suite annulation concert
je fais partie de ces personnes qui n'ont jamais reçu leur remboursement pour l'évènement sur Marseille du 11 juin Order id : S3TP2GXJRI. Formulaire rempli plusieurs fois, mails au support qui disent toujours la même chose : votre demande va être traitée sous 10 jour...mensonge! Depuis avril je n'ai rien sur mon compte bancaire.
De mon côté j'ai contacté mon assistance juridique je vous engage à faire pareil. Surtout n'achetez rien sur ce site!
11 juni 2026
Review zonder uitnodiging
Antwoord van Tixr
Bonjour Sophie, nous comprenons votre frustration et vous remercions de votre patience. Tixr fournit la plateforme de billetterie, mais les remboursements sont gérés par l'organisateur de l'événement, et non par Tixr. Les remboursements ont commencé à être traités, et nous continuons à faire avancer les choses aussi rapidement que les mises à jour de l'organisateur le permettent. Pour toute question spécifique concernant votre commande S3TP2GXJRI, n'hésitez pas à nous contacter via fansupport.tixr.com ou par email à support@tixr.com. Nous vous tiendrons informée via votre fil de support existant dès que nous aurons plus d'informations. — L'équipe Support Tixr
Holding everyone’s money hostage!
Holding everyone’s money hostage saying an event was postponed instead cancelled. Their “support” never has a real human answering you. I have no idea how this people run a business. Scamming people is what they do best. Never give them your money.
30 juni 2026
Review zonder uitnodiging
Antwoord van Tixr
Hi Brian, we understand your frustration. To clarify: Tixr is not withholding funds, and the decision to postpone this event, along with all refund timing and decisions, was made by the event organizer, not Tixr. Refunds have begun processing.
Our support team does include real people available by email at support@tixr.com, and our 24/7 Fan Support hub at fansupport.tixr.com includes an AI Support Agent with human oversight for more complex issues. Tixr is a ticketing platform, not the event operator, and we're not engaged in fraudulent activity.
— Tixr Support Team
SCAM !!!! Refund request ignored for months
I purchased tickets over five months ago. The event was cancelled, and I completed the official refund request exactly as instructed.
More than 2 month, I still have not received my money back.
I’ve sent countless emails and support requests. Every ticket I open is simply closed without any response. There is no communication, no explanation, and no customer service.
Keeping customers’ money for months after a cancelled event while refusing to provide any real support is completely unacceptable !!!!!
I am now pursuing every available legal and consumer protection avenue to recover my money.
If you ever have a problem with your purchase, don’t expect Tixr to help you.
15 april 2026
Review zonder uitnodiging
Antwoord van Tixr
Hi Zoe, we understand your frustration and appreciate your patience. Tixr provides the ticketing platform, but refunds are managed by the event organizer, not Tixr. Refunds have begun processing, and we've been working to move things forward as quickly as the organizer's updates allow. To be clear, Tixr is not engaged in any scam or fraudulent activity. We'll update you through your existing support thread as soon as we have more information. — Tixr Support Team
Comme la plupart des personnes ici…J'attends toujours mon remboursement !
Comme la plupart des personnes ici ayant laissé une étoile, j'attends toujours mon remboursement pour le concert de Ye à Marseille. Aucun remboursement à ce jour, et l'historique de mes achats a disparu de leur plateforme. Par précaution, j'ai heureusement conservé tous mes screenshots pour prouver l'achat. J'attends un retour par mail de leur part dans les prochains jours avant d'envisager un recours judiciaire. En attendant, je vous déconseille d'utiliser cette plateforme pour acheter vos tickets de concert !
29 juni 2026
Review zonder uitnodiging
Antwoord van Tixr
Bonjour Thibault, nous comprenons votre frustration et vous remercions de votre patience. Tixr fournit la plateforme de billetterie, mais les remboursements sont gérés par l'organisateur de l'événement, et non par Tixr. Les remboursements ont commencé à être traités, et nous continuons à faire avancer les choses aussi rapidement que les mises à jour de l'organisateur le permettent. Concernant la disparition de votre historique d'achats, n'hésitez pas à nous contacter via fansupport.tixr.com ou par email à support@tixr.com avec vos justificatifs afin que notre équipe puisse examiner votre dossier. Nous vous tiendrons informé via votre fil de support existant dès que nous aurons plus d'informations. — L'équipe Support Tixr
Refund Fraud Cancelled Show
I have now been waiting over 2 months on a refund for a cancelled show, refund which was supposed to take 10 days or less, and support is refusing any human communication. Every time I try to get someone to explain to me what's happening either radio silence or a default bot answer is coming my way. At this point this is fraud or blatent thievery. Do not trust.
9 maart 2026
Review zonder uitnodiging
Antwoord van Tixr
Hi Brando, we know this wait has been a lot to deal with, and we appreciate your patience. As the ticketing platform, Tixr doesn't control refund timing — that's managed directly by the event organizer. Refunds have begun processing, and our team continues pushing for updates as quickly as the organizer allows. To be clear, Tixr is not engaged in fraud or theft. Our support does include real people — our Fan Support team is available by email at support@tixr.com, and our 24/7 Fan Support hub includes an AI Support Agent with human oversight for more complex issues. We'll update you through your existing support thread as soon as we have more information. — Tixr Support Team
So this will be my first festival and I…
So this will be my first festival and I am very excited. When I ordered I either didn’t pay attention or it wasn’t made clear for me to understand that I had to list each attendee. So my tickets both had my name and since this is an event that needs I’d I reached out and was helped by Katie a Tixr fan support rep and she took care of updating my second ticket very quickly and now I am so relaxed and ready to make my outfit for the festival
24 juni 2026
Review zonder uitnodiging
Antwoord van Tixr
Thanks for the great review!
I've been trying to get a refund but...
I've been trying to get a refund for a cancelled show, and went through the proper channels months back. I've made about 3 refundrequests for the last three months, but nothing...
22 juni 2026
Review zonder uitnodiging
Antwoord van Tixr
Hi William, we understand your frustration and appreciate your patience. Tixr provides the ticketing platform, but refunds are managed by the event organizer, not Tixr. Refunds have begun processing, and we've been working to move things forward as quickly as the organizer's updates allow. We'll update you through your existing support thread as soon as we have more information. — Tixr Support Team
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