Tixr Reviews 

Mia helped from the first message, and was able to help save the festival I’m going to.

I purchased 6 tickets to a show that was canceled one day later, the website, as well as the ticket explicitly states that any canceled shows will be 100% refunded. Tixr is now refusing to refund anyone and in fact still selling tickets to the non existent show a week after it's cancelation. Specifically the Buckcherry show at Mainland Music Hall in Texas City Sept 3rd. The show was canceled Aug 12th. It's now Aug 20th and they are still selling worthless tickets with no refunds

Place achetée en mars pour un concert prévu en juin. Concert annulé, soi-disant « reporté ». Impossible d’obtenir de remboursement, cela fait presque 6 mois que ça dure ! Et bizarrement silence total de la part du support qui ferme les tickets de réclamation sans apporter de solution ; l’organisateur qui ne tarissait pas de mails de communication pour promouvoir le concert est devenu d’un coup très silencieux lui aussi. Aucune réponse de Tixr ni de l’organisateur. Une honte !

NUL !!!! Toujours bloqué sur leur site, aucune réponse malgré mes multiples tentatives par mail ou via n'importe quel autre moyen de communication avec eux.
Le concert de Kanye West a été annulé et l'argent n'a toujours pas été remboursé !!! Nous sommes bcp dans cette situation.
ALORS RENDEZ NOTRE ARGENT BANDE DE VOLEURS !!!!! 🤬🤬

Concert de Ye, Orange Vélodrome, 11 juin 2026.
Tixr m'écrit que l'événement n'aura pas lieu et m'invite à demander un remboursement. Je le fais le jour même.
4 jours plus tard, Tixr écrit cette fois que le concert est seulement reporté, avec une nouvelle date « dans les prochaines semaines », et bloque l'accès à mes billets.
Le 11 juin, le concert n'a pas lieu.
Aujourd'hui, soit plus de deux mois après : aucune nouvelle date, billets toujours inaccessibles, aucun remboursement, aucune réponse à ma demande.

Je demande simplement une réponse écrite : une date existe-t-elle, oui ou non ? Si non, le remboursement doit être traité.

Site frauduleux !!! À fuir
Suite à une commande de 2 places pour Kanye West au vélodrome qui s’est vu être annulé, le site TIXR ne propose aucun remboursement et parle d’un report qui n’existera jamais !!
Les personnes ayant commandé sur le site de l’orange vélodrome ont été remboursés il y a des semaines, un site bien plus sérieux que ces voleurs
Il s’agit de plus de 400e c’est une honte

I changed my payment card on an event I bought for a wedding gift and Tixr STILL charged the wrong card and then cancelled the tickets. No refund, no accountability, just an email saying “we understand but **** you we are keeping the money”. This company needs a class action suit against it for its unrealistic refund policies and its horrible customer service. Took 8 days to get an answer. 8 days of waiting to be told that their mistake and incompetence caused my ticket gifts to be cancelled and now the section I wanted is sold out and the next section is more than what I paid for. Never attend any event that uses Tixr.

Désastreux voila plusieurs mois que j'attends mes 500€ de remboursement pour les billets du concert au Velodrome annulé, on me promet un remboursement et rien, je vais me renseigner pour porter plainte, c'est une honte !

Kanye concert got cancelled, I have requested a refund, they responded by saying that someone will be in touch "as soon as they are available" and it has been weeks. I have sent multiple other emails asking about the progress of the refund and ZERO response. This is unacceptable and very poor client support. Still awaiting my refund.

Quelle honte.
J’ai payé 1018€ pour le concert de Kanye en juin dernier qui n’a pas eu lieu et le site ne donne aucune nouvelles malgré mes multiples relances et ne procède pas au remboursement. Désastreux. Donc les gens travaillent, payent et vous gardez leur argent ? N’achetez rien via ce site ce sont des voleurs et même pas la décence de répondre aux mails

If there's 0 star available Im gonna choose 0 for this 'legit' Company who sells tickets and being irresponsible after that. Don't ever buy ticket on this website, it's the same thing you give your money away and no return.

Si je pouvais mettre 0... 6 mails envoyé pas de réponse commande S3TP2GWYD7.

grosse ARNAQUE!!!

Suite à l achat de ma place pour Ye au velodrome et au report de son concert. Il a été proposé un remboursement via complétion d un formulaire. J ai rempli à plusieurs reprises le formulaire il y a maintenant trois mois, à ce jour je n ai pas toujours pas eu de remboursement malgré plusieurs emails de relance envoyé au service support
S3tp2gwy74

Didn't get account creation email -> wasn't able to book tickets. Checking out as a guest wasn't offered

Update after the Reply from Tixr. Checked my spam folder back then and now and nothing from tixr. Their support email wasn't listed on their website and their chat bot just repeated content from the help pages until it gave up and redirected me to a "human". 18h later there was still no reply. Support seems to react here slow as well (1 month response time isn't acceptable IMO)

Payout portal completely locked for Puerto Rico user – No response from email support

I am writing this review because Tixr’s customer support has completely ignored my repeated emails regarding a broken payout portal. Every time I click the “Set Up Payout Account” button on a desktop browser, the site throws an instant script error and refuses to load the Stripe onboarding window.My profile country is correctly set to Puerto Rico, but the automated fraud system appears to have permanently locked my account’s financial module on the backend due to an initial billing name conflict that has since been fully corrected. I am completely locked out of collecting my money, and the mobile app does not even support payout configurations.I need a backend system administrator to manually refresh, unlock, or reset the Stripe payout onboarding module for my account so I can input my correct banking details.My open support ticket number is: #111538345

Im really worried I don't get my payout.

I purchased three tickets through TIXR for an MLS game on July 25, selecting adjacent seats so my family could sit together. TIXR’s system wouldn’t allow me to buy all three seats in one transaction, so I had to complete two separate purchases. Both transactions were immediately confirmed.

The day before the game, I received an order confirmation email that did not mention any changes. Only when I checked the details did I discover that TIXR had refunded two seats and reassigned me (and made unauthorized charges for) two seats in a completely different section without my knowledge or approval. Not only were these seats in a worse location, but they also separated us from Seat 7, which I still held. I have never had a ticketing company change confirmed seats without consent, and I was surprised that this could happen.

I attempted to resolve the issue through TIXR’s chat, but their AI bot couldn’t help, and despite being told I’d be connected to a person, no one ever joined. I submitted a support ticket and received confirmation that it was received, but TIXR never responded—despite multiple attempts on chat and email the following day.

With no help from TIXR, I went to the stadium box office early. The game was sold out, so options were limited, but they were able to provide three adjacent seats so my family could sit together. However, the field view was inferior and partially obstructed—far from what we had originally selected.

This was my first experience using TIXR, and it was extremely disappointing from start to finish: confirmed seats changed without permission, no communication, no support, and no resolution.

My experience with Tixr has been nothing but positive.
They supported me throughout the process of applying for a refund for a concert that was cancelled by the artist.
They even followed up afterwards to make sure everything went well.

I am a firm believer that third party ticket sites will almost always be a mixed bag, and most of the time in that mixed bag they are bad. In the case of Tixr they were quite good! As they were the official vendor for the event we were planning to attend everything went smoothly. Unfortunately the event got cancelled and we opted to get our refund back to our card. Tixr Support was helpful in ensuring that my funds made it back to me. There are a couple things to note regarding cancellations, firstly check whether your tickets have a refund to original payment option first, as doing it through Tixr only allows for you to convert to in-store credit for whatever event you were going to. The other thing is confirmation regarding refunds will typically not come through Tixr, although they can confirm whether they have been processed after the fact. They can sometimes be a bit slow as it took a week for them to get back to me following my question.

Overall I think Tixr is closer to least bad on the sliding scale of bad to worse for third party ticket companies. They have a good app that is easy for me to view and select events I want to go to.

I heavily suspect Tixr is dragging their feet on this because they know how pathetic EU, especially France, "consumer" """protection"" is. I'm American and have been living in France for near a decade -- charging back/getting refund with a US bank vs a French/EU one. Wew. Night and day! Just now my bank ruled that my charge back request wasn't justified despite proof :)) That is because they do not give a damn and have no qualms about ripping you off in Europe - the mightiest has the last word (oh and of course, the fear of lawsuits help a lot in the US). Dont believe me? All the customers who bought their stuff in the US got immediate refunds while the EU/French/European customers are sitting here waiting for 4 months and going.. There are many, many examples of this in the e-commerce world.

Est ce que c'est une plaisanterie ?
Concert de Ye annulé le 15 avril, au moins 6 demandes de remboursement et TOUJOURS RIEN DE LEUR PART. Soit disant n'ont-ils pas les fonds et doivent attendre une autorisation. VOUS ETES DES VOLEURS. C'est illégal de garder de telles sommes d'argent. Ref de la commande : S3TP2GXUXR, merci de faire le nécessaire avant mise en demeure.