Tixr Reviews 

Date was for June 6th for Borgore tickets. The company fails to provide show with a good date for many, and announces that they will have their date changed to New Years. Inadequate service people have their plans scheduled for those holidays, and when you fail to deliver dates that aren't so inconvenient to some shows poor customer service.

the stuff is very responsive and able to fix my issue very quickly in this Friday

The customer service person was so patient with me despite the many emails I sent while helping me resolve my issue. I was very happy that it was taken care of.

I had an issue viewing my tickets. Customer service help me find them (I had purchased under a different email address). They walked me through the process. They were great

Fast response, friendly customer service, and super helpful

I purchased a ticket for a multi-day festival. Then I got worn out over a long Thanksgiving holiday by family stuff. When I opened my email on Monday there was a reminder that ticket prices would rise Tuesday. I promptly ordered a ticket. Then realized I had two. The Tixr staff resolved my mistake within hours. Great service.

They got back to us so quickly and made the process of switching our event dates really easy!

I’m not one to write reviews but I was so amazed by the fast response and that it got a reply even at such a late hour! It caught me off and I was shocked!

I got a notification saying that the time had changed on my wallet for the event I was attending. I also saw that the date was different from what I thought I purchased. I got worried about it, thought there was an error etc. I didn’t know what to do, I searched online and made a ticket just in case.

I found out my answers before getting a reply back from Tixr (had to go into a deeper dive just in case). Either way, Support confirm there was no error nor did I make the wrong purchase, it a multi day event and that’s how by default it works for wallets.

But that time response is amazing! I sent it in around 10-11 pm and got a response back at 1:40am. Thanks!

I'm pretty irritated with my experience. I signed up for an event with an advertised discounted presale ticket price. I couldn't get a presale ticket at the advertised pre-sale price after clicking the vendor provided link at the specified time (i.e.: I wasn't late to the sale and the link was working).

I was at the Tixr page on time, but there is no way to see what tier of pricing is being used, so in what I now recognize as a high volume scenario, the site looks like a broken website with the wrong price. I asked the organizer what was happening and was refreshing the page at the same time hoping to see the presale price, but because of the high volume I missed the sale all together (as a result of this inability to see the price tier being used).

Also, tiers of pricing. Just another way to rip off consumers. I'm sure Tixr will reply to this and say it's up to the organizer to set pricing, but they are complicit in enabling this anti-consumer practice (there is not a single valid reason for how this benefits the consumer despite whatever they might say).

I had lost access to my account where I had purchased back in June 2025 for a show this coming November 23. Without access to the account they worked with me through email to verify what account I purchased the tickets with and we’re able to not only get me my tickets but get me back into my account. I am so thankful that they were able to do that as it would’ve been a loss of money and an experience. Excellent customer service in my opinion.

Quick response, with in minutes and the issues was resolved

a ticket was added onto my account and they immediately refunded it.

Best email team I’ve ever seen. THE GREATEST

The company prides themselves on selling tickets to events in order to prevent scams, fraud, and overpriced tickets. We were sold tickets to an event- on TIXR- that scanned at the venue gates but ultimately were non-existent. The row present, the seats not real. The event accommodated as best they could after a 45 minute delay and the show already starting. Their were at least three other couples facing similar difficulties- a ticket with an area but no row or seat number, a row but no seat, etc.. After multiple customer service attempts I was told it was not their problem.

Was scammed by WhiskyX SF. Zero refund. Tixr is complicit.

Representative was very responsive and helpful, clearly understood my issue.

The person who helped me was fast and helpful!
They were effective at communicating and resolving my problem.

I had an issue and customer support responded promptly and assisted me with my issue.

fast, efficient, helpful and friendly response time.