Terrible still having issues did not fixed the issue it went in for, ive had to pay.myself to do it, was 6 mths old under warranty Samsung s25 ultra worst phone to date. Warranty repair is dreadful... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Brilliant repair service with a very fast turnaround time. My emails were answered almost instantly by the team, which was great. The only downside was the lack of automated tracking updates—it would... Toon meer
Bedrijf heeft geantwoord
I rarely review but these guys fixed my inner foldable screen but with that they also fixed my scratched up lens which I didn't mention, all under warranty in few days time the service was top thank y... Toon meer
Not just brilliantly repaired and/or replaced, but their DPD delivery and collection couldn't be better. Then finally followed up with a phone call to make sure I was happy with everything too. Samsun... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Contactgegevens
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Verenigd Koninkrijk
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Uitstekend
3K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Fast and effective repair
15 juni 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi there, Marianna.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Fast And Efficient
Fast, efficient service, which is just what I would expect from Samsung.
Using DPD as its courier gives me full confidence that collection and delivery will be completely reliable too.
17 juni 2026
Antwoord van TMT First
Hi there, David.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Missed a spot
They fixed the broken screen fine and sent the results of all the tests they carried out. However when I plugged my phone on charge it threw an error message saying moisture detected. Tried all methods to dry it etc but still no luck, seems I can only charge it wirelessly when the battery is completely dead, but wired charging works when there is some charge on the battery.
Either their tests are not thorough or phone was damaged during transit/delivery back to me?
11 juni 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi,
Thank you for leaving feedback.
Please be advised that for the final checks, the device is connected to our PC via a charging cable. The final checks passed confirming the device was returned in a full working condition.
If you are having issues with the device please contact Samsung on 0333 000 0333 where they can arrange a collection by DPD.
Kind regards
Owen
They extremely quickly fixed my Samsung…
They extremely quickly fixed my Samsung buds3. The communication was really clear and I was able to monitor the process online.
12 juni 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi Peter,
Thankyou for your fantastic 5* review!
Many Thanks,
Kay
Throughout the entire repair process
Throughout the entire repair process, I received regular updates, which made the experience seamless and stress-free. The device was collected, repaired, and returned in a remarkably short timeframe—much quicker than I had anticipated.
I was also impressed by the detailed information provided regarding the fault and the steps taken to resolve it. Overall, the service was efficient, transparent, and highly professional. I am extremely satisfied with the experience and would not hesitate to recommend it to others.
12 juni 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi there, Oluwaseun.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Brilliant from start to finish
Fantastic communication and quick turnaround. Colletion and delivery fast and efficient. Many thanks for looking after my phone.
16 juni 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi there, Cassandra.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Sent my Samsung S26 ultra twice. Issue not resolved
Response to TMT:
I went to a Samsung experience store on Thursday, 18th June and they too acknowledged there is an issue after actually testing. Like I mentioned, you are not looking for the issue but running them through a series of standard tests and confirming they are working. Why would I send a working phone to you. I am not asking for any refunds, I am asking for the issue to be resolved.
Original comment:
Sent my Samsung S26 ultra twice. Came back with the same problem. Not sure they test for the problem. They run the device through standard tests and if passed, they say no problem with the device. They said they changed the camera, but not sure why the mobile has the same issue. I am sending the mobile for the third time tomorrow. God knows what next. Hope they actually look into the problem and resolve and not make me send the 4th time. Very disappointed.
5 juni 2026
Antwoord van TMT First
Hi there, Karuna.
Thank you for leaving feedback.
As discussed via email, the device passed all our final checks which confirms the device has been returned on multiple occasions in a full working condition.
Kind regards
Owen
Quick service
Quick service, had my replacement device sent out within a day of sending my faulty item. No hassle at all.
12 juni 2026
Antwoord van TMT First
Hi Kieran,
Thankyou for your fantastic 5* review!
Many Thanks,
Kay
Antwoord van TMT First
Hi Samira,
Thankyou for your 5* review. We are happy you had a positive experience using our services.
Many Thanks,
Kay
The assurance that my equipment repair…
The assurance that my equipment repair was being handled by the OEM appointed reps and that I was getting the best care possible.
13 juni 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi Elvis,
Thankyou so much for your fantastic 5* review!
Many Thanks
Kay
Overall they did a good quick fix on my…
Overall they did a good quick fix on my Samsung Z Fold 6 inner screen issue.Nearly 2 years old the crease broke so i went through Samsung warranty to sort it.I decided to upgrade to Fold 7 so transfered data to this before sending phone off.I did put the phone in maintenance mode so was shocked upon return it had been factory reset.Happy with the process but i'd back up data before sending your phone in for repair.1 star knocked off for this.
14 juni 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi Terry,
Thankyou for your review.
We are happy that you were satisfied with the repair process overall, and this is good information for any customers looking to book a repair with us.
Maintenance mode is not designed as a data retention tool; but it does allow us to test the device without seeing personal data. We understand that it makes life significantly easier when a restore is not required following a repair. Whilst we aim to repair devices in maintenance mode where possible; in some scenarios it still requires a factory data reset. For this reason we strongly recommend all devices are backed up prior to sending them in for a repair.
I am glad you were able to transfer your data and haven't lost anything.
Many Thanks,
Kay
Excellent repair service
Very efficient service. Sent my Samsung buds for repair the were fixed and returned very quickly within 3 days!
8 juni 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi Vg,
Thankyou for your excellent 5* review!
We're delighted to hear that your buds were repaired and returned within 3 days. Providing a fast, efficient service is what we strive for.
Thankyou for choosing us, and we look forward to helping you again in the future, should you need us.
Many Thanks,
Kay
Antwoord van TMT First
Hi Pauline,
Thankyou for your 5* review. We're glad we could get your device fixed quickly and you are happy with the quality of repairs.
Many Thanks,
Kay
Very quick service and I was very happy…
Very quick service and I was very happy with the people who fixed my Samsung ring, I would recommend using this service to anyone
12 juni 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi Robert,
Thankyou for your wonderful 5* review.
We're delighted to hear you were happy with the service you received.
Your recommendation means a great deal to us.
Many Thanks,
Kay
Best Service
15 juni 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi Vishal,
Thankyou so much for your 5* Review. We pride ourselves on delivering the best service!
Many Thanks,
Kay
I was in tears over this device!
I was in tears over this device not working. It was only 3 months old. They picked it up the next day and I had it back after a week or so repaired with no cost.
Truly thank you so much.
13 juni 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi Pamela,
Thankyou for your 5* review.
We understand how upsetting it can be when our new tech stops working unexpectedly. We are so glad we were able to make this a quick service and get your important tech back into your hands fully functioning.
Thankyou for taking the time to provide the feedback on your repair experience with us.
Many Thanks,
Kay
Antwoord van TMT First
Hi Laura,
Thankyou for your 5* Review.
We are glad to hear that you found our service to be quick and that our team was information throughout the process.
Many Thanks,
Kay
Great service, would easily use again
The ease of everything made the whole process great, excellent communication from them in regards to the timeline of the repair when it arrived and when it was completed and being sent back to me also in regards to what was being replaced/fixed with my watch. I couldn't be happier with the service that was provided.
5 juni 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi Gareth,
Thankyou so much for your glowing feedback. This is exactly the level of service we aim to provide each time.
It's great to know you're happy with the repair to your watch and the service you received met your expectations.
We truly appreciate your support and look forward to helping you with your tech repair needs in the future, should you need us.
Many Thanks,
Kay
Screen protector replacement
Device repaired and returned very quickly.
10 juni 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi Clare,
Thankyou for your 5* review. We're delighted to hear that you were happy with our screen protector service; and that your device was repaired and returned quickly.
Providing a fast and reliable service is always our goal, and it's great to know we met your expectations.
We truly appreciate your feedback and look forward to helping you again in the future, should you need us.
Many Thanks,
Kay
Very quick turn around thank you for…
Very quick turn around thank you for fixing my device.
12 juni 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi Zzeddd,
Thankyou for taking the time to leave us such positive feedback.
We're pleased we could get your device fixed and back to you with a quick turnaround.
Your feedback is greatly appreciated. If you ever need us again, we'll be happy to help.
Many Thanks,
Kay
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