Terrible still having issues did not fixed the issue it went in for, ive had to pay.myself to do it, was 6 mths old under warranty Samsung s25 ultra worst phone to date. Warranty repair is dreadful... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Brilliant repair service with a very fast turnaround time. My emails were answered almost instantly by the team, which was great. The only downside was the lack of automated tracking updates—it would... Toon meer
Bedrijf heeft geantwoord
I rarely review but these guys fixed my inner foldable screen but with that they also fixed my scratched up lens which I didn't mention, all under warranty in few days time the service was top thank y... Toon meer
Not just brilliantly repaired and/or replaced, but their DPD delivery and collection couldn't be better. Then finally followed up with a phone call to make sure I was happy with everything too. Samsun... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Contactgegevens
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Verenigd Koninkrijk
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Uitstekend
3K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Repair of my samsung bud 3pro was… lovely
Repair of my samsung bud 3pro was timely. Earbuds was replaced and sent back seamlessly. Proper communication via email was maintained by the company all through the period of repair and return.
1 mei 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi there, Michael.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Antwoord van TMT First
Hi there, Aivaras.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
I’m very happy with the mobile repair…
I’m very happy with the mobile repair service and the fast delivery.
I would love to give double 5-star ratings for everything.
Thank you once again for the excellent service
8 mei 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi there, Sachin.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Found a fault but due to a delay caused…
Found a fault but due to a delay caused by the courier taking the item to the wrong hub/ having to locate, they replaced the item rather than taking longer to fix.
7 mei 2026
Antwoord van TMT First
Hi there, Rachel.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Good service and good communication
Good service and good communication, can you ask for more
30 april 2026
Antwoord van TMT First
Hi there, Steven.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Quick turnaround with repair and…
Quick turnaround with repair and satisfied with results ,thank you
1 mei 2026
Antwoord van TMT First
Hi there, Margaret.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Antwoord van TMT First
Hi there, Rares.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Effortless on my part 100% information…
Effortless on my part 100% information from start to finish now higher honour I could give
1 mei 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi there, Michael.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Phone repair
Quick, amazing work. I will recommend it to whoever needs it. I've got my repaired phone back in less than 4 days. Thank you so much, I'm more than happy for your service 💛
28 april 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi there, Ewa.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Smooth Operation
The collection, fix and delivery back to me was phenomenally quick.
My phone is now working perfectly and I hope it continues like this.
In any case, with TMT available to fix I don't have any worries !!
29 april 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi there, Ivan.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
It's still not working
It's still not working wont charge or play sound
2 mei 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi there, Jess.
Thank you for leaving feedback.
Can you please provide your service order number that begins with 42?
Once we have this, we can help and advise further.
Kind regards
Owen
Sent my phone in A1 condition I have…
Sent my phone in A1 condition I have photos time and location stamped upon placing in the packaging no marks or scratches on the phone phone arrived 3 days later damaged large scratches a dint in the screen I asked for proof the packing arrived in good condition the evidence was refused to be sent to me
facts are phone left in perfect condition I took photos to protect myself my evidence was dismissed a £800 repair bill was created 3 weeks later my phone came back not repaired in a worst state then I sent it in Samsung wont support im not going to have to raise a Ombudsman case and take legal advise
do not sent your phone to this repair centre look at all the horror stories well documented online im not the first and wont be the last absolute Criminals
The service is poor to say the least make sure to take photos of your devise to protect yourself
1 april 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi there, Kev.
Thank you for leaving feedback.
Can you please provide your service order number that begins with 42?
Once we have this, we can help and advise further.
Kind regards
Owen
Phone was repaired and back to me…
Phone was repaired and back to me within a week, good communication at each step of the way.
28 april 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi there, Emma.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Great customer service
Great customer service. I was guided through the entire process and provided with clear, easy-to-follow instructions. They even arranged for my phone to be collected from my workplace, which was incredibly convenient.
Just a few days later, the device was repaired and returned to me in perfect condition.
Excellent service — thank you!
1 mei 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi there,Sian.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Fast and efficient repair
Fast and efficient repair. I was kept informed throughout the entire process from picking up my device and returning it to me. Prices are shown on website so you know how much your repair will probably cost. Start to finish was 5 days. I would use them again
28 april 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi there, Tracy.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Avoid this company at all cost
Avoid this company at all cost . They Had my phone for over a week to now say they cant replace the screen protector because its a scratch on the oled screen and quoted £390 odd 🤣🤣 samsung is currently investigating this scam they pulling of .
But hear me out ,the screen scratch is on the oled screen but NOT ON THE SCREEN PROTECTOR make that make sense guys . Don't let them scam you , im currently taking this through small claims court
1 mei 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi there, Robbie.
Thank you for leaving feedback.
We are sorry to hear that you are not happy with the engineers inspection carried out against your device.
Please be advised that as your device shows signs of external damage this would not be covered by the warranty set in place by Samsung.
Kind regards
Owen
My Samsung flip 6 has a black dot on…
My Samsung flip 6 has a black dot on the screen near the left side hinge. I sent the mobile to Samsung repair. I got it within a week and it works better now. Much appreciated.
1 mei 2026
Antwoord van TMT First
Hi there, Kiran.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
WORST company 'ever' to deal with
WORST company 'ever' to deal with. They are basically Samsung's 3rd Party mobile phone repair company who blackmail and extort money from you using any excuse to avoid covering In-Warranty repairs. Shocking !!!
29 april 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi,
We're sorry to hear about your experience and appreciate you taking the time to leave feedback.
To process a warranty claim, we're required to verify certain details - such as a proof of purchase or relevant documentation - to ensure the claim is valid and covered under the warranty terms.
Unfortunately, as you weren't able to obtain the necessary documents in this case, we couldn't proceed further with your request.
We understand this can be frustrating, and we're more than happy to revisit your claim if you're able to provide the required information. Please feel free to contact our support team directly, and we'll do our best to assist you.
Thankyou for your understanding.
Kay
Great speedy service delivered with…
Great speedy service delivered with attention and wonderful care
28 april 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi Hassan,
Thankyou for the fantastic 5-star review!
We're really pleased to hear you were happy with the speedy service and attention to detail-those are things we take great pride in.
We truely appreciate your feedback.
Kind Regards,
Kay
Such a quick turnaround
Pick up, and drop off, were seamless. The speed of the repair was short too. Really impressed
22 april 2026
Review zonder uitnodiging
Antwoord van TMT First
Hi Shane,
We're so pleased to hear everything felt seamless from pick-up to drop off, and that your repair was completed quickly. It's great to know we left a strong impression-that's exactly the experience we aim to deliver.
We really appreciate you taking the time to leave feedback.
Kind Regards,
Kay
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