The tags were removed from my dress upon receiving. Including the tag that says the dress cannot be returned if removed. Clearly the dress was returned by someone as the front of it has dirt on it. I... Toon meer
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Lees wat reviewers zeggen
I was quite disappointed in this dress, especially given its high price point. The dress is a large shapeless sack, sort of like a big men's shirt. Although it has a waist tie, and that helps a bit,... Toon meer
So thrilled with this shirt! I wasn't sure what size to order but trusted the size guide and other customer's guides. 5'2" around 122lbs, got the XS and it fits like a glove, but not clingy thankful... Toon meer
I should have taken previous review seriously when she mentioned it being great for her 14 year old. This dress is well made but definitely felt like it was made for a teen. Very very short and so pro... Toon meer
Bedrijfsgegevens
Contactgegevens
1052 Potomac St NW, Washington, Verenigde Staten
- 1 (888) 501-8101
- info@tnuck.com
- tnuck.com
3,1
Gemiddeld
160 reviews
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Fantastic service and always stocked…
Fantastic service and always stocked with new up-to-date mens clothing options. I also love their responsive service and positive attitudes.
8 januari 2026
Review zonder uitnodiging
Poor Cut and Poor Customer Service
I ordered two products, which were great, and then a third product in a separate order that was an absolute dud. The cut was wrong and when I complained about the problem, I was told it was final sale. Now I know why the item was marked "Final Sale" - The cut was clearly not correct, and yet they continued to sell the item online. I tried to speak with TNuck multiple times about this but they refused to accept a return. I will not shop with Tnuck again.
7 januari 2026
Review zonder uitnodiging
Christmas Gift Too Big Can't Exchange January 1st
I just wanted to exchange for a smaller size. I wear a size 6 and have broad shoulders. I was worried about a small being too small. I wouod need an XS or XXS to wear this top. It's beautiful but simply too big. Be careful ordering as a simple exchange for a Christmas gift is not an option on January 1st.. The sizing seems to be a common challenge from the eeviews zi should have read before purchasing. I was ready to order several items with the exchange. Im disappointed ss the quality is there but I can't order from a company that refuses an exchange.
1 januari 2026
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Sharon! By way of introduction my name is Alex and I am the Lead of the Customer Experience Team. I am so sorry to hear about your recent experience. We have just made a note on your order to allow an exchange. Please feel free to reach back out to our team (customerservice@tnuck.com) and we would be happy to assist you with the smaller size. We appreciate your understanding and look forward to hearing from you.
Defective items, sizing off, no returns accepted
I ordered two dresses following their sizing chart. One was fine the other one, even though a S size it’s huge. They would not accept a return and refund because it’s a “final sale.” The dress is defective, the sizing chart is completely off and they don’t accept a return! I don’t recommend this business, and I will never buy from them again.
24 december 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Gabi! We are so sorry to hear one of your new dresses did not align with our size chart. We appreciate this feedback and can assure you this is not the norm for our products. In the meantime, a member of our Customer Experience team will be reaching out to you directly to get this resolved. We appreciate your patience!
Refused to cancel an order placed in error within one hour
I placed an order for a dress in error and realised within one hour that the size would not fit. I contacted customer service immediately to cancel, before the item had been dispatched or processed.
Despite this, I was told the order could not be cancelled because it was marked as final sale. No discretion was applied, even though the mistake was identified almost immediately and there had been no fulfilment activity.
While I understand final-sale policies, refusing to cancel an erroneous order made within an hour is inflexible and customer-unfriendly. Many retailers will cancel an order prior to dispatch in these circumstances.
This experience has resulted in unnecessary stress and inconvenience, and I would not shop with this company again. I would strongly advise others to be extremely cautious when purchasing, particularly sale items.
24 december 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi There, Thank you for reaching out to Tuckernuck! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team. I am so sorry to hear about this experience. Please do not hesitate to reach back out to Customer Experience team (customerservice@tnuck) and share your experience. We would be more than happy to make a one-time exception and help initiate a refund since the request was received before the order had shipped. We appreciate you bringing this to our attention and look forward to hearing from you!
I placed two orders with Tuckernuck on…
I placed two orders with Tuckernuck on separate dates (9/29/25 & 10/6/25) for the same dresses in different sizes. I returned both orders and one was refunded but one order was disputed because I had not heard back from Tuckernuck regarding the status of my refund for over 3 weeks.
When I finally heard from the vendor I cancelled my request for dispute with the bank and Chase rebilled my account and sent the charge back to Tuckernuck on 10/22/25.
It is now more than 75 days since my bank rebilled my account and paid Tuckernuck however (the vendor) is telling me that they never received the charge back from my bank and as a result, despite confirming that they received my return, they are not refunding me my money based on not receiving the money from the bank who confirmed it was sent.
Tuckernuck has BOTH their orginial merchandise and my money - DENYING ME MY REFUND!
Tuckernuck customer service is terrible, you get the run around when trying to get answers and a resolution.
I will NEVER purchase from them again. Buyer beware... awful and very expensive experience!
29 september 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Susan, Thank you for reaching out to our team about the status of the chargeback that was recently filed on your behalf. A member of our Customer Experience team will be in touch with you directly to discuss next steps. We are so sorry for any continued inconveniences this processes has caused and look forward to reaching a solution together.
I’m on hold to speak to someone in…
I’m on hold to speak to someone in customer service. I’ve been holding for 30 minutes. I could hang up and opt to have someone text me in the next 3 hours. Seriously? I’m not available in 3 hours! I’m available now! Tuckernuck needs to do better! Paying top dollar for their clothes and receiving zero customer service is not a winning combination. How do they stay in business?
2 december 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi There, Thank you for reaching out during our annual cyber sale! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear you are having trouble reaching our team. Please feel free to send us an SMS (888-501-8101) or email (customerexperience@tnuck.com) and a member from our team will be in touch shortly. We look forward to hearing from you and truly appreciate your patience during this busy time!
DO NOT BUY FROM TUCKERNUCK
If there was a zero, that's what I would give them. I wish I read this before buying on their website. I bought stuff from their sample sale, the size guide was TOTALLY off. They sent me 4 dresses that are so big (I'm usually a small) that 2 of me could fit into each item. They are also horribly made. DO NOT BUY FROM TUCKERNUCK. They will not refund me, and I spent about $400 on useless, trashy clothes that were misrepresented online. They say they can't refund me b/c it was the sample sale, but you know what? The CUSTOMER COMES FIRST. AND it took so long to deliver that they missed the event that one of the dresses was for (though I never would have worn it b/c the clothing is horrendous).
11 september 2025
Review zonder uitnodiging
I was going to buy a dress and went to…
I was going to buy a dress and went to see what the reviews said and changed my mind. They seriously think saying that - we are experiencing delays, thank you for your patience and email customer service is a good customer experience response? And the “kindly note” comments ???? 10 days to ship?/ 17 days to receive ? Yikes.
14 september 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Alicia! Thank you for inquiring about our recent warehouse processing delays. We have now shipped all orders from our first ever, Mid-Year Sample Sale. Due to a high order volume, it took our warehouse team longer than expected to ship everything out. We look forward to providing a smoother experience going forward. Should you have further questions, please email our Customer Experience Team directly at customerservice@tnuck.com. We appreciate you reaching out!
Shipping took two weeks
Shipping took two weeks, return was completed with a UPS tracking number confirming delivery of return, yet the Tuckernuck returns portal portal says the return has not been started. Very disappointing and ineffective service, clothing IMO is overpriced and items from the house brands are not well constructed.
8 september 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Brigid, Thank you for reaching out about your Sample Sale order! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. We truly appreciate your patience during this busy time. Please kindly note, standard orders were experiencing longer than-usual processing times after our mid-year sample sale. We sincerely apologize for this delay! With that said, it looks like your return arrived at our warehouse a few days ago and is still processing. We have gone ahead and a made a one-time exception to manually process this for you. You will receive an email confirmation shortly. Going forward, should you need any additional assistance, we ask that you reach out to our Customer Experience team directly at customerservice@tnuck.com. Thank you again for your patience and support!
Might get in 3+weeks, Might Not.
I ordered dresses for an upcoming cruise on August 24. As of today (9/9), the order has not even shipped. Inquiries to the company got me a "thanks for your patience". Awful customer service!
9 september 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Kim, Thank you for sharing your feedback! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team. I am so sorry to hear your Sample Sale order is taking longer to ship than expected. As my colleague mentioned, Tuckernuck truly appreciates your patience during this busy time.
After looking into your recent order, I can confirm it is currently in the final stages of processing for shipment. You will receive a shipping confirmation email that includes a tracking number. Please kindly note that given the excitement surrounding our recent sale, orders are currently experiencing longer than-usual processing times. We sincerely apologize for this delay and greatly appreciate your continued understanding!
Ordered on AUGUST 30...Not tracking
I ordered 2 dresses on August 30th. The order is still not tracking, I've reached out via email and attempted to call multiple times. No reply at all. I've ordered things from this company for years but this is most likely the last time.
30 augustus 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Ashley! Thank you for reaching out - we are so sorry for the delay with your order! After checking on your order, it appears you have been in touch with a member of our team who helped cancel your order, per request. We truly appreciate your patience during this busy time, as we are currently experiencing a high volume of inquiries. The Tuckernuck team greatly appreciates your continued understanding! We look forward to delivering your future orders in a more timely manner. Please do not hesitate to email us at customerservice@tnuck.com for additional assistance in the meantime.
Where is customer service?
I'm a loyal Tuckernuck customer, but feel compelled to write a review regarding their customer service to hopefully get some attention. My order never arrived, and I can see through tracking that it was lost in transit. I've tried to reach customer service multiple times by phone and by email, but I'm just sent to a black hole. No confirmation of receiving any of my communication, no follow up, nothing. Do I really need to go through my credit card company in order to get my money back?
5 september 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi De - Thank you for reaching out! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear you are having trouble getting in touch with our team and for the continued delay in your order. Our phones are temporarily turned off due to high order volume. Please feel free to reach out to our team directly at customerservice@tnuck.com and a member will be in touch in the next day or so. We look forward to resolving this situation and hearing from you soon. Thanks again for your continued patience!
I’ve bought here for several years
I’ve bought here for several years. In the past year (long after covid and supply chain issues) their time to ship is ridiculous, 6-10 days, and they just make excuses and don’t let you cancel!
7 september 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Alexis, thank you for reaching out! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team. I am so sorry for the delay in your recent order. We truly appreciate your patience during this busy time, as we are currently experiencing a high volume of inquiries following our first ever Mid-Year Sample Sale. After personally looking into your recent order, it appears to be scheduled to leave our warehouse today and is too far along in the shipping process to be canceled. I apologize! Should you decide to return the order, you may visit our returns portal online to generate a pre-paid QR code/return label. We appreciate your understanding and look forward to providing a better experience in the future.
Don’t ever buy from their sample sale
Don’t ever buy from their sample sale. Previous purchases were ok-dress didn’t fit return was slow but finally refunded. Bought a dress from their sample sale that reeked of mothballs-horrible. Tried airing out in my closet-but still reeks as does my closet and clothes nearby. Dress had no care tag, no fabric content or country of origin tag. Good luck figuring out how to care for it. I will never buy from them again-inexcusable
1 september 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi There, thank you for reaching out! My name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear about your recent order. We appreciate you letting us know and would love to make things right. Please reach out to our Customer Experience team directly at customerservice@tnuck.com and we would be more than happy to issue you a full refund. Please know this is not the form for our brand and we look forward to resolving this!
Dresses delivered were clearly…
Dresses delivered were clearly previously worn, and did not fit as size smalls. Tuckernuck is clearly just dumping merchandise and then imposing a return policy that is to the detriment of the customer.
4 september 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi There! Thank you for reaching out. By way of introduction my name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear about your recent experience. Please feel free to reach out to our Customer Experience team directly at customerservice@tnuck.com with any photos that may indicate your items arrived less than in ideal condition. This does not seem like the norm for our brand and we would love to make things right. We appreciate your patience and look forward to hearing from you!
Ordered 8/22 and still no update
Ordered 8/22 and still no update. Tried to call the worthless customer service line. It’s all automated and can’t get a live person to talk to you. Says 5 to 8 days but it’s past that and frustrated I can’t talk to someone to get any kind of answer. I ordered 14 dresses was so excited and now I’m nothing but upset. I’ll never order from them again.
21 augustus 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Pamela! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team. We truly appreciate your patience during this busy time, as we are currently experiencing a high volume of inquiries following our first ever Mid-Year Sample Sale.
As soon as your order has been packed, you will receive a shipping confirmation email that includes a tracking number. Please kindly note that given the excitement surrounding our recent sale, orders are currently experiencing longer than-usual processing times. We sincerely apologize for this delay!
The Tuckernuck team greatly appreciates your continued understanding! We can't wait to deliver your order to you soon! In the interim, should you have any further questions or need assistance, please don’t hesitate to email our Customer Experience team directly at customerservice@tnuck.com.
First time ordering, disappointed
First time ordering and thus far, I’m sadly not impressed. I was excited to order from the Sample Sale as an introduction to tuckernuck products. I ordered eight days ago and no updates; items have not shipped. I’m concerned they won’t be here in time for my trip next week (over two weeks should have been PLENTY of time) and I’m certainly glad I didn’t spend $200/dress to learn their process is completely unreliable. Sad because I was really looking forward to ordering.
Update: Customer service was not really helpful and said that time to ship could be 5-7 business days, then once it does ship to expect 7-10 business days. Up to 17 “business days” is approaching a month. Genuinely never experienced that with any other reputable company. Such a bummer.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Brandi! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team. I am so sorry for the continued delay in your Sample Sale order. Given the high volume of orders, our warehouse is taking longer than expected to process orders placed with standard shipping. We appreciate your continued patience! In the meantime, our customer experience team is more than happy to provide additional updates. Please feel free to email customerservice@tnuck.com for further details on your order. You should receive a shipping confirmation email as soon as your order leaves our warehouse. Thanks again for your understanding!
I’ve been a tnuck buyer from the very…
I’ve been a tnuck buyer from the very beginning. I’m going to be blunt the Tuckernuck brand clothes are absolute crap. Completely overpriced for Forever 21 quality.
I just ordered clothes on August 21st. Still waiting for a shipping confirmation. I was in fact billed etc. I’m sure I’ll receive purchased items on Halloween.
I keep saying it ( so do many of my friends) I’m done with Tuckernuck.
But this time I’m definitely done. So not worth the poor shipping, quality, and return policies.
27 augustus 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Margaret! Thank you for reaching out and providing your feedback. We are so sorry to hear your previous orders have not arrived as you had hoped. Kindly note, due to higher than normal order volumes from our Sample Sale, standard orders may take an additional 3-5 business days to process. We appreciate your continued patience and understanding. Should you need any assistance, please do not hesitate to reach out to our Customer Experience team at customerservice@tnuck.com - We look forward to hearing from you!
BAD Customer Service, BAD Shipping, BAD Ordering Update
Ordered 2 dresses before their 2:00 eastern time cutoff. Currently on day 3 waiting on an update in regards too shipping. Every time I check on my order it's the same response... "It's Happy Dance Time... Your order is in." Tried live chat but got NO WHERE! So I've now sent an email. Their website shows customer service is there from 9:30 am to Midnight. Still waiting for a response to my email. I soooo loved the first dress I bought from Tuckernuck a year ago, that's why I came back. Beyond disappointed!!!
26 augustus 2025
Review zonder uitnodiging
Antwoord van Tuckernuck
Hi Peggy! By way of introduction, my name is Alex and I am the Lead of the Customer Experience Team at Tuckernuck. I am so sorry to hear your Sample Sale order has not been shipped yet. Kindly note, due to higher than normal order volumes, standard Sample Sale orders may take an additional 3-5 business days to process. A member of our Customer Experience team has reached out to your directly as well with additional information. We apologize for any inconveniences this may be causing and appreciate your understanding while we work through our Sample Sale order volume!
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