Tuckernuck Reviews 160

I have been buying from Tuckernuck for years and have considered this might go to site for all my clothing needs. Unfortunately, I have now been seeking other sites because they have gotten so much higher and are now out of my price range below $225 for a dress. Also, some of their styling has gotten absolutely ridiculous rather than classic and classy styling. Very sad to see.

Awful, Awful customer service.
I will never shop with them again.
Ordered 3 dresses on line and forgot to apply my 15% discount. I called customer service and it was an awful and quite shocking experience.
He “ could not” apply the 15% BUT he could if I accepted that my 3 dresses were “ final sale”
I asked to speak with the manager and never got the call back …
NEVER AGAIN!!!

The sizing chart is completely off. Their clothes come up much much larger than the sizing charts show. Unfortunately I bought several dresses based on their incorrect measurement chart, many in final sale so I couldn’t return. Even the items that were returnable, there is a hefty fee for returning and shipping / customs duties are up to the buyer to pay. Would not recommend

Tuckernuck finally credited my account on 12/22/24, after their courier picked up my return on 12/04/24. I still think this is an unacceptable amount of time to credit a return and won't be ordering anything else from this company.
A Sway courier picked up my return on 12/04/24. Today is 12/19/24 and Tuckernuck customer service is telling me I have to wait until 12/26/24 to let them know if my return has not been processed. This is ridiculous! Their return policy says 2 WEEKS! I have e-mailed them at least 6 times and I keep getting the same response....
I understand your frustration and I'm so sorry. Please note that we can only consider the return package as lost if the tracking information has not been updated for 14 business days from the last update so if your refund has not been processed by December 16, we will be more than happy to manually process it for you.
Thank you so much for your patience, and I hope you have a wonderful day!
Best,
Rayah S
This return has OBVIOUSLY been lost by YOUR courier service or whichever service he used to return. I will NEVER do business with this company again.

Bought a beautiful dress $280 on sale. Aqua blue, shorter length, long sleeve cute style. When it arrived, color is faded, material is cheap, length is below knee… do not like at all.

Too bad… was on sale… no return, credit or refund.

Will never purchase from them again….

(Have been a good customer to them over years.)

I received a beautiful sweater in a timely and well documented manner. I’ve read some negative reviews so felt it important to note that my experience with Tuckernuck was excellent.

I ordered a dress, I looked all over the website for where they manufacture their products, and was not successful. Received the $300+ dress to find out it came from CHINA. I try very hard to use other manufacturing countries. I returned the dress, and now i have a Credit, which I was expecting full refund. Now I've asked for them to be clear with me if they have other manufacturers besides CHINA, and I can't talk with anyone. Very frustrated. I thought they were an upscale, legitimate retailer.

Just do a little work. You can almost always find their stuff on Amazon for 1/10th of the price. All they do is private labeling and rip you off. If you don't believe me, check out their Jackie dress.

I placed an order for a dress and the package was damaged in transit and never delivered (tracking says it was returned to Tuckernuck). I reached out to Tuckernuck and Corso, Tuckernuck's outsourced shipping protection, and it's been over two weeks without a refund. Both sides are giving me the runaround on something that should be a simple refund for a product that was never deliverd.

HORRIBLE! ordered a lavender dress...but blue arrived! Called and they said FINAL SALE!!! Be Warned!

PLEASE BE CAREFUL! I ordered from them and they charged me the $200+ for the dress. I still hadn't received the dress after the shipping deadline so I reached out and was told it never shipped and was out of stock. This is after being charged for it! I only ever received a confirmation email that the order was successfully placed. I never received a notification of cancellation or refund either even though I spoke with Sarah (team leader Alex Ferrel) and asked her for this. If I hadn't reached out I would never have been notified!!

This dress was for my sister's wedding and they really put me in a pinch. PLEASE BEWARE!

Make sure your purchase is eligible for return before you buy. I recently bought 2 dresses on sale, each in a different size, intending to return the one that didn't fit. Nothing was mentioned about final sale on the order. Guess what…neither dress can be returned The Tnuck return page says that each dress has a tag that says ‘ineligible for return,’ That’s incorrect. The tag in fact says ‘this tag must remain attached for return.’ Customer service is of no help. I wont buy Tnuck again.

I ordered a $970.00 dress. One week after ordering the $970.00 dress arrived crammed into a plastic bag, inside another even smaller plastic bag, crammed into my standard issue mailbox. The Label is LaDoubleJ.

I can order this dress almost anywhere from other retailers who always send dresses in a box, with tissue paper, a bow and a thank you note. The dress was unwearable on arrival and looked like it was fished out of the bottom of the laundry basket. I had an Anthropology experience at a Bergdorf's price point. Go somewhere else.

I love the dresses from this company. I have probably purchased about 15 and returned 5 without any issue. That said, for returns, be sure to follow the instructions which are easy to find and the returns are free. The dresses are flattering and unique, with good quality. They also have a fun flair. Just purchased 2 today.

This company popped up on my Facebook feed one day and I took the bait and clicked. I love the patterns they offer and the easy style of dresses. I have purchased about 7-8 times, returned a number of items without issue. One item I returned was on the cusp of being too late to return and they accepted it and processed my refund np. The items also seem to resell well on posh.

I would give this company zero stars if I could. After almost two weeks and multiple outreach attempts to understand why my return (managed by their partner, Veho) was taking so long, they finally decided to refund me for my returns, even though they are convinced their partner lost the package. Great, I thought, until I see that after they gave me my refund, they charged me two separate, mysterious charges, for $24.03 and $5, neither of which I’ve seen before. I’ve been trying to get in touch with them to understand what the heck is going on, to no avail. Horrible, sketchy service. Will never buy from them again. This entire process has been a weeks-long nightmare.

Close to 5 star. There IS a bit of variation in quality, but to be fair, it is probably reflected in the price differences. Good customer service. Efficient.